Dec 14, 2016
Reactions to requests for support are quickly and adequately responded to
Dec 12, 2016
Vision of ITRP is outstanding Performance of the tool is outstanding ITRP is listening to its customers Willing to adjust the application but only if sufficient benefit for all customers
Dec 9, 2016
Martijn was very helpful, friendly and answered all questions in a timely manner . All question we treated as priority one and went well beyond to ensure I was fully understanding of explaination given.
Nov 3, 2016
Very strong in the correct positioning of their solution withing our organization. Transparency on what it can and also cannot do. Professional and flexible approach in regards to the implementation project. Open to improvement suggestions (some of our requests made it already into the code). The solution is not perfect though. Entreprise-wide management and delegation of control need to be matured. Reporting capabilities need to be extended and an E2E support model needs to be formalized.
Oct 10, 2016
It was great to finally see an ITSM tool, that is not a toolbox but is a real translation of ITIL best practises into the tool. It is quite challenging as ITRP requires your organization to get aligned with ITIL process, rather than another way round as usually. Currently, we are deploying ITRP in other departments, like Finance or HR, the tool is greatly serving the purpose for easy request management. At the same time, we get a lot of benefits for using the same request management tool across the company.
Oct 4, 2016
The ITRP solution consists of functionalities that we found helpful for our environment. The system itself is easy in understanding and intuitive for users. We cooperated with partner to get to know about solution more and we received full support in preparation for implementation together with implementation, also we could count on post-implementation support. We had a chance to work on test environment to model our services and see if this solution can fully fulfil our needs. We reviewed running processes like change management, incident management and problem management at our company and improved them during this review after adjusting application to these processes by defining appropriate roles and delegating given duties via tasks. We really appreciate integration possibilities of ITRP with other technologies or platforms like Active Directory, Azure Active Directory and JIRA. Application itself remains one of the application accessible for our users through Single Sign On which stands for transparent way of work for them.