Ivanti (LANDESK & HEAT Software)

4 out of 5 (81 Ratings)

81 Verified Reviews

Service Desk, powered by LANDESK

Implementation was complicated, but once then it worked quite well

Great

Service Desk, powered by LANDESK

Difficult, beset with issues, not completed

It's been a pretty rocky journey so far. We have a very bespoke solution and the implementation was not completed in the time we had. We have had quite a few technical issues over the years and have now had to hire an external consultant to put right a lot of the things that were set up incorrectly

Service Desk, powered by LANDESK, Other...

Implementation was an easy process however it is very easy to 'over customise'

The Landesk Service Desk product provides an easily manageable highly customizable experience.

Ivanti Service Manager, powered by HEAT

Good product with the potential to be great

Initially we were disappointed that the product did not match that of which had been sold to us. With reference in particular to the mobile application. We have worked around this, but it still has limitations.

Service Desk, powered by LANDESK

Great consultancy and support for implementation

Support can be inconsistent but love the product

Ivanti Service Manager, powered by HEAT

Implementation Support was great, but deployment documentation can be improved on.

Implementation Support worked well as well as cost of the upgrade. The documentation on On Premise hardware configuration and deployment can be improve on.

Ivanti Service Manager, powered by HEAT

Ability to self develop is a great asset

I like working with ivanti. good knowledge from support and user base

Ivanti Service Manager, powered by HEAT

Implementation Was Great, Product is huge with a tonne of features to rollout

All products were integrated well, difficulty on knowing the roadmap of the larger company IVANTI

Ivanti Service Manager, powered by HEAT, Service Desk, powered by LANDESK

Easy implementation

Process and implemention was smooth

Ivanti Service Manager, powered by HEAT

A One-Stop shop for ITSM needs

Good customer support and maintenance. Product is easy to use by users at all levels