3.4 out of 5.0 (8 ratings)
8 Verified Reviews

Service Desk

Tool is fleible but needs a more HTML feel.

The product did the job as requested but was not well received among the user-base. Reporting was done through Crystal Reports and was subpar at best.

Service Desk

Guided implementation with a 3rd Party delivered great results

We have a proven history w/LANDesk and the LANDesk Service Desk is no exception. The flexability to digitize our existing business processes and add more automation and reporting has proven to be a success. Our user base adopted the new technology quickly, and self service and knowledge base has proven to help manage call volume on an increasingly complex environment.

Service Desk

Happy with LDMS but dissatisfied with LDSD - Especially "Workspaces"

Positive experience with the LDMS (PC Fleet Management) package did not translate to a good experience with Service Desk. The product is overwhelmed with legacy code and artifacts. Although they offer two web versions of the software, in actuality only one works (WebAcess) and that version is extremely complicated and old. The newer "Workspaces" version was by their own admission released prematurely. We assumed we could release on the Workspaces platform but were shocked at how badly the product was limited. It was difficult to get honest answers from Landesk that would enable us to plan realistic rollout schedules. In comparison with LDMS, LDSD is a poor product.

Service Desk

great experience with implementation and vendor assistance, concern is training

overall implentation and vendor management process is great. e recieved very good training on the Server administrative backend workings of the platform. our one concern was the 600 page manual and complexity for the technical user. requested over the shoulde training to improve knowledgeof technician.

Service Desk

Implementation and rollout was relatively simple, but user readiness was a challenge

While a capable tool, we took the VAR's advice on a number of configuration items, which turned out to be a series of mistakes.

Service Desk

LANDESK Service Desk Review

We found the product met the majority of our needs however we have encountered multiple issues with customer support in regards to response, incident logging and their ability to resolve issues. The use of a 3rd party vendor was necessary as the vendor would not provide any assistance in configuring the product to meet our business needs. In addition, we encountered some difficulty in configuration as the location for certain changes had to be found in change, incident and request in order the to ensure the changes were made consistently throughout the system. A tool that would allow you to make a broad-based change across all processes would have been beneficial.

Service Desk

Good product+implementation partners, less than ideal customer relationship management

Strong product line, need to be more consistent with their messaging between sales and product engineers

Service Desk

Adequate, features in line with costs.

Adequate functionality. Wish user interface was a little more modern and cusomizable on the fly - dashboards exist but not for the average Joe.