4.1 out of 5.0 (22 ratings)
22 Verified Reviews

Service Desk Plus

Cloud Version of Service Desk Plus is extremely user friendly

The use of the Cloud version of SD plus is extremely user friendly. Started off using the tool strictly for logging in IT requests within the business, next using the Contract module for the IT Department, Infrastructure team is now using the Project modules to track all their project work for the year and most recently had an in-house meeting with technical staff to provide additional information on the Asset module which we are now considering implementation. The tool is able to grow with our business needs.

Service Desk Plus

Implementation was easy, but would like to see additional features

The setup out of the box has been relativelty straight forward and has the gorundwork in place. The support documentation however sometime refer to On-prem version and is not updated to support cloud version. That being said the support via email and phone has always been available in this abscence.

Service Desk Plus

Very easy to rollout it took less than two weeks to implement

Very easy to rollout it took less than two weeks to implement

Service Desk Plus

Best tool to use for an organisation with ITIL standards

The manageengine service desk is the best tool to use for the proper implementation of the ITIL process.

Service Desk Plus

Great value help desk system

Product has worked well and meets our needs. Upgrade process is okay, but not cumulative. With the version we are currently at, it will take 5 incremental upgrades to get us to a current version. Overall a great value product.

Service Desk Plus

Implementation and use of this tool is very good.

This tool is so efficient and has many feature that are so powerfull as compared to the ones in market. The support provided is outstanding

Service Desk Plus

ME ServiceDesk Plus works very well

Installation and configuration went smoothly

Service Desk Plus

Implementing the software was straightforward, maintaining it has been a challenge

Our vendor was easy to contact and able to provide us with the information we required, within a reasonable timeframe. They were probably the only ones that could provide us everything we required from a monitoring perspective, within a resaonable cost. We have maintained a working relationship with them since.

Service Desk Plus

The implementation was easy, but the documentation is not so actualizated

Good experience, but a few slow for find Software fixes.

Service Desk Plus

Implementation was relatively easy,but parts of the API were not documented for conversion

Support is in India which created a communication challenge at times, but we were able to overcome them through email and screen sharing.