4.1 out of 5 (34 Ratings)
Mar 22, 2017
ManagenEngine support team is very knowledgable on their products and provides quick efficient support
Mar 14, 2017
The product has delivered on what we were sold and needed. The price is great and the service and availability have been second to none.
Mar 10, 2017
I worked with the vendor with initial install and config. they were very responsive and helpful with the implementation. The over all experience was very good. Answeres when I called and replied to all emails.
Mar 2, 2017
Very flexible, very deep and required considerable staff time to configure but the results have been worth it
Feb 22, 2017
It functions like a ticketing system should. It allows you keep track of issues, keep notes on them, and store solutions for reference later. It is even (mostly) ITIL compliant. Its interface leaves a bit to be desired. It would have benefitted from more extensive UX testing and development. Instead, it is not always easy or intuitive to navigate, and is not as simple as it could be in creating/closing tickets. Overall, it's a decent application that could use a little UX work, and it has plenty of other applications that it can interface with if you choose to buy those as well.
Feb 15, 2017
Good feature rich product with many capabilities
Feb 15, 2017
Technical Support could really be improved. They are not very responsive. Last time I had an emergency where we lost connection to our Database, and it took 2 days for them to respond, and their response was to uninstall and reinstall the tool. I was not very impressed by their support.
Jan 25, 2017
Easy implementation, ease of use, overall we are happy with this product
Jan 24, 2017
Helpdesk installation was an easy task, the wizard was intuitive and fast to complete.
Jan 19, 2017
Does the job. We could probably leverage it more. would like improved knowledge base