4.1 out of 5 (34 Ratings)

34 Verified Reviews


Implementation and Product Usage made Easy with AD Self ServicePro

ManagenEngine support team is very knowledgable on their products and provides quick efficient support

Service Desk Plus

Good user interface experience; easy adoption

The product has delivered on what we were sold and needed. The price is great and the service and availability have been second to none.

Service Desk Plus

Good company tons of IT solutions

I worked with the vendor with initial install and config. they were very responsive and helpful with the implementation. The over all experience was very good. Answeres when I called and replied to all emails.

Service Desk Plus

Extremely configurable but not for the faint of heart

Very flexible, very deep and required considerable staff time to configure but the results have been worth it

Service Desk Plus

Implementation was easy enough, but it needs some UX/UI redesign

It functions like a ticketing system should. It allows you keep track of issues, keep notes on them, and store solutions for reference later. It is even (mostly) ITIL compliant. Its interface leaves a bit to be desired. It would have benefitted from more extensive UX testing and development. Instead, it is not always easy or intuitive to navigate, and is not as simple as it could be in creating/closing tickets. Overall, it's a decent application that could use a little UX work, and it has plenty of other applications that it can interface with if you choose to buy those as well.

Service Desk Plus

Great tools but lack some abilities and customizability

Good feature rich product with many capabilities

Service Desk Plus

Support could be improved, but overall a good tool.

Technical Support could really be improved. They are not very responsive. Last time I had an emergency where we lost connection to our Database, and it took 2 days for them to respond, and their response was to uninstall and reinstall the tool. I was not very impressed by their support.

Service Desk Plus

{2}Implementation was very smooth, able to roll out across multiple geographical locations

Easy implementation, ease of use, overall we are happy with this product

Service Desk Plus

ManagedEngine installation was quick and intuitive, cannot thin of any improvements

Helpdesk installation was an easy task, the wizard was intuitive and fast to complete.

Service Desk Plus

Customizable forms make the product easy and flexible to use

Does the job. We could probably leverage it more. would like improved knowledge base