3.6 out of 5 (18 Ratings)

18 Verified Reviews

System Center Configuration Manager

SCCM offers top-notch management capabilities, while falling into our existing licensing

SCCM Offers Top-notch management capabilities all while falling into our existing licensing

System Center Configuration Manager

A solid systems management solution with some nuances.

Overall we are satisfied however, we have been actively working with Microsoft to ensure that their product teams are in concert with one another when delivering solutions.

System Center Configuration Manager

A must if you are moving to Windows 10

Implementation at first was kind of tricky. Things didnt import correctly and needed to be redeployed.

System Center Configuration Manager

Lots of resources on how to implement and free guides

Great comunity support and documentation

System Center Configuration Manager, System Center Service Manager

Implementation was easy, but moving software packages from old system was tedious

Microsoft assiged a dedicated resource to work with us as we install SCCM 2012 and moved our Software Packages from SCCM 2007 to SCCM 2012.

System Center Configuration Manager

Complex IT management from a single point

My overall experience with SCCM was really great as it really helps me to spend more time with family than in the Data Center

System Center Service Manager

Fights you every step of the way, but is cheap - you may already own it!

We went with SCSM due to the low cost. We are a very low maturity environment in the ITSSM space, and simply wanted a replacement for an aging Unix ticketing system. Since we already owned SCSM due to Configuration Manager and Operations Manager, we choose it as a low cost solution without much investigation. The deployment was only in North America, but with planning for eventual global deployment. We found that either Terminal Services or a 3rd party would be required to go global - we went with Cireson for their web based Analyst portal. Without this, performance of the console is *terrible* over a WAN link globally. We bought a bundle of Cireson apps and I would highly recommend them for anyone considering using Service Manager. We use an Outlook plugin (create ticket from email, view queue from Outlook), web based analyst portal, and some notification management packs as well. Service Manager is very difficult to use "out of the box." If you are not doing anything but ticket management, it can be okay, but is still cumbersome. If you are doing advanced automation, it is all possible, but other tools are probably better. For example: Service Level Objectives are supported, but they rely on a calendar for working hours. But there is no way of tying calendars to working queues, etc, so to have an accurate SLO, you need one SLO for # of working time zones * # of priorities. If you work in 7 countries and have 5 different priorities, you are making 35 SLOs. Want to report on them? 35 workflows tying Support Group, Metric, Calendar and SLO. Everything is like that. Very in depth technical configuration for every action - you feel like you are fighting the system. That said, we are a year out from implementation. It does meet our needs, and day to day is ok.

2

System Center Configuration Manager

Improvement over SCCM 2007

SCCM has provided us a more efficent means of creating and deploying standard Windows images, and distributing software en masse. The latest version is a great improvement over our old instance of SCCM 2007. However, restrictions from our central IT department has created additional work, as we needed to reevaluate and change many of our procedures we used in 2007.

System Center Configuration Manager, System Center Service Manager

Straight forward setup with numerous examples available for different configs.

Overall a great product. The user community is where this product really shines, multiple top level resources available online for free.

System Center Service Manager

Microsoft Sucess

We worked with Mirosoft to implement the upgrade to our environment. The consulatant was well qualified and did a great job of assisting us with every aspect of the process.