3.6 out of 5 (18 Ratings)
Mar 10, 2017
SCCM Offers Top-notch management capabilities all while falling into our existing licensing
Feb 21, 2017
Overall we are satisfied however, we have been actively working with Microsoft to ensure that their product teams are in concert with one another when delivering solutions.
Feb 21, 2017
Implementation at first was kind of tricky. Things didnt import correctly and needed to be redeployed.
Jan 24, 2017
Great comunity support and documentation
Jan 18, 2017
Microsoft assiged a dedicated resource to work with us as we install SCCM 2012 and moved our Software Packages from SCCM 2007 to SCCM 2012.
Jan 13, 2017
My overall experience with SCCM was really great as it really helps me to spend more time with family than in the Data Center
Dec 12, 2016
We went with SCSM due to the low cost. We are a very low maturity environment in the ITSSM space, and simply wanted a replacement for an aging Unix ticketing system. Since we already owned SCSM due to Configuration Manager and Operations Manager, we choose it as a low cost solution without much investigation. The deployment was only in North America, but with planning for eventual global deployment. We found that either Terminal Services or a 3rd party would be required to go global - we went with Cireson for their web based Analyst portal. Without this, performance of the console is *terrible* over a WAN link globally. We bought a bundle of Cireson apps and I would highly recommend them for anyone considering using Service Manager. We use an Outlook plugin (create ticket from email, view queue from Outlook), web based analyst portal, and some notification management packs as well. Service Manager is very difficult to use "out of the box." If you are not doing anything but ticket management, it can be okay, but is still cumbersome. If you are doing advanced automation, it is all possible, but other tools are probably better. For example: Service Level Objectives are supported, but they rely on a calendar for working hours. But there is no way of tying calendars to working queues, etc, so to have an accurate SLO, you need one SLO for # of working time zones * # of priorities. If you work in 7 countries and have 5 different priorities, you are making 35 SLOs. Want to report on them? 35 workflows tying Support Group, Metric, Calendar and SLO. Everything is like that. Very in depth technical configuration for every action - you feel like you are fighting the system. That said, we are a year out from implementation. It does meet our needs, and day to day is ok.
Dec 12, 2016
SCCM has provided us a more efficent means of creating and deploying standard Windows images, and distributing software en masse. The latest version is a great improvement over our old instance of SCCM 2007. However, restrictions from our central IT department has created additional work, as we needed to reevaluate and change many of our procedures we used in 2007.
Dec 9, 2016
Overall a great product. The user community is where this product really shines, multiple top level resources available online for free.
Dec 2, 2016
We worked with Mirosoft to implement the upgrade to our environment. The consulatant was well qualified and did a great job of assisting us with every aspect of the process.