4.6 out of 5 (204 Ratings)
Mar 10, 2017
Great overall, extremely organized.
Mar 7, 2017
Samanage has worked well in keeping us on top of our inventory.
Feb 21, 2017
The help desk is extensive and the inventory management aspect also works great. The pricing is reasonable. The support is great and really helps you get into the nuts and bolts of the software. You can customize the help desk quite a bit. The only downside is that the site is slow loading. The phone app is much faster but has limited features in terms of usability. Their JIRA integration is also very limited currently, but they are promising more features soon. There are some usability issues such as not being able to assign the ticket quickly from withing itself and the ticket kicking you back out to the main help desk page when you go in and edit it in depth.
Dec 14, 2016
We have been utilizing Samange as our concise help desk system for nearly 500 users, Executive team to Admin staff to Surgeons and clinical staff. By leveraging a simple email solution, our users are more willing to submit a ticket due to the ease of the Samanage process. IT staff is better able to manage tickets and reassign as needed to be more efficient in completing the tickets.
Dec 13, 2016
Implementation was quick and painless. Took a bit of time to customize fully to our liking but useable from the get go. Would like to see a little more customizations available for the form, but overall has what we need.
Dec 13, 2016
What has worked for me was the ease of use when accessing tickets from any device. I also find the notification and dashboards very flexible. I also like the fact that the community is alive and well with suggested improvements and innovation on a regular schedule. What hasn't worked for me is the fact that we have a lot of 3rd party systems managing a variety of pieces to the puzzle of IT and having all of those items plug into Samanage is not there yet, but i realize I need to give it time and place suggested 3rd party integrations into the queue on the community site.
Dec 9, 2016
Every interaction with Samanage has been pleasant with extremely quick turnarounds.
Dec 5, 2016
The vendor is usally responsibe when there are questions.
Nov 30, 2016
Their support is quick to respond but you don't always get the answer you want. I integrated Active Directory into Samanage with an automated internal scripting process - this took a good amount of time and effort and many features I had planned for had to be scrapped. This is due to the fact that outside the canned reporting in the cloud portal, data has to come in XML format using a RESTful API. It does work however. They do have a partner for this kind of integration, OneLogin, however they were just as expensive as Samanage itself, and in our dealings they broke their original word to us. That said, it has many great features and is secure enough for a large HIPAA compliant org, and has some ITIL built in(needs work). If i had a choice between fixing what i don't like about Samanage or changing software, I would stay if I could.
Nov 28, 2016
Overall it was a good experience having this product to further assist us with our IT Asset Management. There are features that we did not think available in the bundle such as contract records, etc.