4.6 out of 5 (207 Ratings)

197 Verified Reviews

Samanage

Samanage is the way to go

Samanage is one of the best work order systems!!!

Samanage

implementation simple, best practices guided by good support

great product and customer service. pricing structure proved to be too much.

Samanage

"Great user community, even better company

I have not had a bad experience with the vendor, they actually listen to and value their user community as they do implement more feature requests than most other vendors.

Samanage

Efficiency at its best.

Great overall, extremely organized.

Samanage

Samanage Review

Samanage has worked well in keeping us on top of our inventory.

Samanage

Great software but slightly slow

The help desk is extensive and the inventory management aspect also works great. The pricing is reasonable. The support is great and really helps you get into the nuts and bolts of the software. You can customize the help desk quite a bit. The only downside is that the site is slow loading. The phone app is much faster but has limited features in terms of usability. Their JIRA integration is also very limited currently, but they are promising more features soon. There are some usability issues such as not being able to assign the ticket quickly from withing itself and the ticket kicking you back out to the main help desk page when you go in and edit it in depth.

Samanage

Great helpdesk solution, easy to manage with no need to maintian seperate user mgt

We have been utilizing Samange as our concise help desk system for nearly 500 users, Executive team to Admin staff to Surgeons and clinical staff. By leveraging a simple email solution, our users are more willing to submit a ticket due to the ease of the Samanage process. IT staff is better able to manage tickets and reassign as needed to be more efficient in completing the tickets.

Samanage

Implementation was quick but would like to see more customizations

Implementation was quick and painless. Took a bit of time to customize fully to our liking but useable from the get go. Would like to see a little more customizations available for the form, but overall has what we need.

Samanage

Amazing Cloud-Based Helpdesk Software with Vibrant Online Community

What has worked for me was the ease of use when accessing tickets from any device. I also find the notification and dashboards very flexible. I also like the fact that the community is alive and well with suggested improvements and innovation on a regular schedule. What hasn't worked for me is the fact that we have a lot of 3rd party systems managing a variety of pieces to the puzzle of IT and having all of those items plug into Samanage is not there yet, but i realize I need to give it time and place suggested 3rd party integrations into the queue on the community site.

Samanage

Time Saver

Every interaction with Samanage has been pleasant with extremely quick turnarounds.