4.6 out of 5 (223 Ratings)

213 Verified Reviews

Samanage

Gets most of the job done

Implementation was easy as can be and basic functionality has been working just fine. Reporting is a bit clunky and has a few bugs, but customer support has been responsive.

Samanage

Solid program. User Friendly.

This service works great for submitting issues accross all of the different departments (IT, IS, etc) It is easy to use and user friendly. The portal view allows those not technically savy to also submit tickets and issues as well that go to our various departments so we can fix their isssues. I like the email feature which allows the IT personnel and the requester to know when an update has been submitted on a ticket or a ticket has been closed. We had some trouble at first with permissions, but those have since been resolved. Really just a very great product that functions well for our teams!

Samanage

Product Sold Itself...

Excellent pre-sales presentation, no hassel to purchase. Product really sold itself.

Samanage

Great help desk tool

Helpdesk functionallity is great for us. The only weakness is the purchase order module. It does not integrate with our ERP as we wish it could.

Samanage

Solid product, easy to implement and use.

Their implementation team was very helpful and reached out several times to make sure things were working well.

Samanage

Smooth scheduling and interaction

This software interface is one of the easiest I have come across in my 12 years of dispatching tickets. It took no real training, very intuitive. I love having the categories page to fall back on in case a new category or subcategory is added. Feedback is simple for the end user which encourages users to provide feedback.

Samanage

A Good Product - Needs Better Support for Bugs and Feature Requests

Overall, Samanage has a good product, and has helped us create efficiencies and better cost tracking in our company. Unfortunately, where we have seen issues with the software, we have not been able to get timely resolution to our issues, and in some cases have been told that these undesirable workflows are appropriate behavior.

Samanage

Samanage is a powerful Service Desk

Samanage is a potent tool with lots of features and no major problems. There's a bit of a learning curve, but once our users have gotten used to it, it's provided a reliable and comprehensive platform for managing our customers.

Samanage

Great product, full of features

We do not require much support, but the vendor is always there in a timely manor when we do need assitance.

Samanage

Samanage is a great choice

My overall experience with Samanage has been excellent. The ablity to communicate with end users about issues that arise is key. Samanage has a great interface, that is integrated into out email, allowing for easier communication. The easy to read and follow audit trail, for the communication in resolving issues is an added bonus. Samanage is more than an IT resolution software though. It also provides great metrics related company authorized software, licensing compliance tracking, and IT workflow creation and management.