4.6 out of 5 (207 Ratings)
Mar 29, 2017
Samanage is one of the best work order systems!!!
Mar 24, 2017
great product and customer service. pricing structure proved to be too much.
Mar 15, 2017
I have not had a bad experience with the vendor, they actually listen to and value their user community as they do implement more feature requests than most other vendors.
Mar 10, 2017
Great overall, extremely organized.
Mar 7, 2017
Samanage has worked well in keeping us on top of our inventory.
Feb 21, 2017
The help desk is extensive and the inventory management aspect also works great. The pricing is reasonable. The support is great and really helps you get into the nuts and bolts of the software. You can customize the help desk quite a bit. The only downside is that the site is slow loading. The phone app is much faster but has limited features in terms of usability. Their JIRA integration is also very limited currently, but they are promising more features soon. There are some usability issues such as not being able to assign the ticket quickly from withing itself and the ticket kicking you back out to the main help desk page when you go in and edit it in depth.
Dec 14, 2016
We have been utilizing Samange as our concise help desk system for nearly 500 users, Executive team to Admin staff to Surgeons and clinical staff. By leveraging a simple email solution, our users are more willing to submit a ticket due to the ease of the Samanage process. IT staff is better able to manage tickets and reassign as needed to be more efficient in completing the tickets.
Dec 13, 2016
Implementation was quick and painless. Took a bit of time to customize fully to our liking but useable from the get go. Would like to see a little more customizations available for the form, but overall has what we need.
Dec 13, 2016
What has worked for me was the ease of use when accessing tickets from any device. I also find the notification and dashboards very flexible. I also like the fact that the community is alive and well with suggested improvements and innovation on a regular schedule. What hasn't worked for me is the fact that we have a lot of 3rd party systems managing a variety of pieces to the puzzle of IT and having all of those items plug into Samanage is not there yet, but i realize I need to give it time and place suggested 3rd party integrations into the queue on the community site.
Dec 9, 2016
Every interaction with Samanage has been pleasant with extremely quick turnarounds.