4 out of 5.0, Reviewed Dec 8, 2015
It's very well managed.
Do your homework with charm and implementation considerations (exhaust other tools prior to implementing).
It's supported and updated routinely and there are roadmaps and user groups to work with to solve problems.
First level SAP support.
Show more of how they solved problems than just solving them and providing a length account of power points.
Slim down the choices of offered tools in solution manager.
SAP can do the job it needs to.
Overall good support from OSS management and teams.
Good evaluation of processes but the level of support (if not onsite) is harder to manage.
4 out of 5.0, Reviewed Nov 10, 2015
Good but sometimes cumbersome to collaborate with.
Qualify your own staff to really get them to plan, build and run your SAP environment in a more professional way (secure, efficient and agile).
It runs the whole environment and shows you what is going on at any point in time, how long things take, how big is your backlog, and what went wrong, etc.
It is quite huge and you need to study it to derive optimum benefit.
Communication about functionality and scope has to be improved.
Would educate internal people earlier and better, would look after reporting functionality early and in more detail, would check integration with other ITSM tools (e.g. Cherwell or Quest) earlier and in more detail, would design and check AMS processes for more clarity.
4 out of 5.0, Reviewed Nov 8, 2015
It is really a required product - overall good.
Understand the business processes. Our view was purely technical, we tried to improve how we manage our SAP platform technically and not how it is used.
Flexibility - Great for SAP but in a hybrid environment, but it would be good to understand what it can do outside of SAP.
Support - It is very easy for the vendors to point you in the direction of the documention.
One of the key areas that we missed was documenting and understanding the business processes. Effective system management gets improved by understanding how the businesses use your system.
Very good - There are some features which are more mature than others but on the whole good.
A key benefit is the integration into the SAP service model, if you have an enterprise agreement then the extra system checks and enhanced service require a good Solution Manager implementation.
Simply install - for a SAP system. It is the configuration that needs to be understood prior to deployment.