3.3 out of 5 (3 Ratings)

3 Verified Reviews

Serena Service Manager

Serena, good basic tool and with some investments has a lot of options

Good product just not a canned solution as you have to setup the processes and forms

Serena Service Manager

Great product but guard against complexity.

Some components of this product (service desk tickets) simplify processes more than others (application lifecycle management). I highly recommend engaging the end users in designing the processes and customizing the tool, while carefully guarding against complexity. Over-engineering the solution is a risk.

Serena Service Manager

Has a lot of flexibility, but it isn't an out of the box solution.

The out of the box capabilities were not as developed as we believed them to be based on the vendor demo. It required more custom coding then we had anticipated.