4.1 out of 5 (219 Ratings)

214 Verified Reviews

ServiceNow Change and Release Management, ServiceNow Service Management

Implementation was hard

It took a very long time to get this product deployed.

ServiceNow Change and Release Management, ServiceNow Service Management

Service Now is easy to use and integrate

Service Now is easy to use and integrates with many of the tools we use in our organization.

ServiceNow Change and Release Management, ServiceNow Service Management

Service Now Works

The migratration and transition went well from my end as a leader with a team that will utilize for Incident, change and problem management as well as the metrics.

ServiceNow Change and Release Management, ServiceNow Service Management

ServiceNow

A third party manage manages this for us and overall experiance is ok.

ServiceNow Change and Release Management, ServiceNow Express, ServiceNow Service Management

ServiceNow for the future.

What has worked well is the ability to intergrate with existing tools.

ServiceNow Change and Release Management

Positive

Positive

ServiceNow Change and Release Management

There was no overarching vision on how the tool was to be implemented

Tool is very robust and powerful, however adoption among teams has not been consistent.

ServiceNow Change and Release Management

Tool works well, but make sure all training is done Before rollout

The tool seems to work well, however, the rollout, communication, training and common understanding from the implementation team should have been better developed. Confusion will exist unless the proper internal processes are known and understood by the implementation team and then those need to be translated into procedures, understanding, and training to fully adopt the new tool.

ServiceNow Change and Release Management

Great product, lots of options, needs an implementation to meet the business case

The application itself offers a lot of options. However, the implementation of the application needs to be encouraged to adopting companies. Vanilla, out of the box, is too difficult for the average or casual user to leverage for managing change.

ServiceNow Service Management

Rocky initial partnership but they have accomplished an almost complete 180 recently.

Initial experience was not good but the company addressed our concerns and has become a partner. They are working to improve our relationship and customer experience.