4.1 out of 5 (155 Ratings)
Feb 21, 2017
Great support and product training
Feb 15, 2017
Greatest tool I've seen for supporting IT Support, and many other asset management features, along with on call scheduling, and many more!
Feb 14, 2017
ServiceNow is a platform, not just a software application. The product just keeps getting better. Easy to build out.
Feb 14, 2017
Working with the vendor has been beneficial and helpful.
Feb 1, 2017
Overall it was a challenge to work with individuals who were not experienced in areas of process development.
Jan 31, 2017
The ServiceNow product is a mature and excellent ITSM, service catalog and workflow manager but our experience was that it lacked a mature cloud provisioning interface that did not allow us to perform cloud service management functions using this tool.
Jan 25, 2017
The ServiceNow team was knowledgable and helpful throughout the challenging implementation. The product works as designed and is becoming a key platform for our ITSM and development initatives.
Jan 23, 2017
The vendor is technically proficient. The support team is responsive.
Jan 19, 2017
Orchestration requires a clear definition of what will be automated and signoff by all teams involved. Getting agreement in writing can speed up ROI instead of wasting time trying to agree on what can be automated. The ServiceNow Orchestion is a solid product, easy to use and we are able to get timely response and support for our questions and issues.
Jan 13, 2017
Some of the implementation specialists seemed to live only in the ServiceNow vaccum and didnt have much patience for integration of other systems. Requirements werent always looked at holistically for the organization. It is critical to have individuals that sit between the developers and the stakeholders that can interpret requirements while also understanding how all the components and peripheral systems work together. Make the best recommendations for the customer based on their needs (known or interpreted) and what technologies are already in place, not just what their tool can and cant do.