Jan 13, 2017
Some of the implementation specialists seemed to live only in the ServiceNow vaccum and didnt have much patience for integration of other systems. Requirements werent always looked at holistically for the organization. It is critical to have individuals that sit between the developers and the stakeholders that can interpret requirements while also understanding how all the components and peripheral systems work together. Make the best recommendations for the customer based on their needs (known or interpreted) and what technologies are already in place, not just what their tool can and cant do.
Jan 9, 2017
Available and Knowledgable. We are moving to be an ITIL shop and we already had some Service Now investments
Jan 6, 2017
Service Now has delivered more than originally expected and is driving the maturity of our internal processes
Jan 2, 2017
ease of implementation. on time delivery improvement
Dec 22, 2016
Good product offering, large support base, willingness to engage with customer. Sometimes their engagements tend to be quite high-level unless pushed to engage further for paid work activities.
Dec 20, 2016
Vendor demonstrated desire to achieve mutually beneficial value proposition.
Dec 14, 2016
GO Live occurred on 12/11/16
Dec 13, 2016
ServiceNow has been a great tool and asset for our business. It continues to improve as a toolset and provides us with the agility we need to deliver IT services.
Dec 13, 2016
Original sales rep was not but forgot about that until just now because of how good our current team is. Professional services team has always done a good job.
Dec 9, 2016
product exceeds expectations and has been implemented according to plan