4.1 out of 5.0 (145 ratings)
141 Verified Reviews

ServiceNow Service Management

Implementation requires a holistic approach

Some of the implementation specialists seemed to live only in the ServiceNow vaccum and didnt have much patience for integration of other systems. Requirements werent always looked at holistically for the organization. It is critical to have individuals that sit between the developers and the stakeholders that can interpret requirements while also understanding how all the components and peripheral systems work together. Make the best recommendations for the customer based on their needs (known or interpreted) and what technologies are already in place, not just what their tool can and cant do.

ServiceNow Discovery Application

SN builds on existing platform to deliver new functionality

Available and Knowledgable. We are moving to be an ITIL shop and we already had some Service Now investments

Other...

The potential is expensive

Service Now has delivered more than originally expected and is driving the maturity of our internal processes

ServiceNow Service Management

ITIL compliance

ease of implementation. on time delivery improvement

ServiceNow Service Management

Spend time understanding how you will be dealing with data and process before launching...

Good product offering, large support base, willingness to engage with customer. Sometimes their engagements tend to be quite high-level unless pushed to engage further for paid work activities.

ServiceNow Discovery Application, ServiceNow Orchestration, ServiceNow Service Management

The right choice for service excellence and continuous improvement

Vendor demonstrated desire to achieve mutually beneficial value proposition.

ServiceNow Service Management

GO Live - First Week!

GO Live occurred on 12/11/16

ServiceNow Service Management

Quite an amazing service tool! Top tier application.

ServiceNow has been a great tool and asset for our business. It continues to improve as a toolset and provides us with the agility we need to deliver IT services.

ServiceNow Discovery Application

Implementation was pretty easy and tool is easily configurable!

Original sales rep was not but forgot about that until just now because of how good our current team is. Professional services team has always done a good job.

ServiceNow Express

A Rare Product that Exceeds Expectations

product exceeds expectations and has been implemented according to plan