4.3 out of 5 (35 Ratings)
Mar 22, 2017
Product has been consistent.
Mar 17, 2017
Overall Implementation experience was hassle free and great. The vendor did 99% of the configurations in -house with local ITstaff shadowing them most of the time. Post Feedback was great overall
Mar 15, 2017
Product requires a lot of customization and tweaking, but once its setup its great. Relatively low maintenance. However we aren't utilizing it to its fullest capacity.
Mar 13, 2017
Installation and implementation completed with no major roadblocks. Vendor assistance provided as needed.
Mar 7, 2017
Feb 24, 2017
good product for a very reasonable cost
Feb 23, 2017
Tech support has been very responsive, we had issues with a java leak and Solarwinds fixed the issue.
Feb 22, 2017
We chose SolarWinds WPM to address issues with our existing web monitoring tool that was not meeting our needs (BMC TMart). According to SolarWinds support, we have the largest WPM implementation in the world, and there have been some growing pains with such a large implementation. That said, SolarWinds has worked with us on improving performance, and our users are generally happy with this tool.
Feb 21, 2017
There has been very little need to contact the company for product support, but when I do contact them, they are very quick to respond.
Feb 21, 2017
The product is very well put together but the breadth of the add-ons becomes somewhat onerous to manage. Some of the out of the box reports are adequate but putting together some of the custom reports and alerts seem to be overly complicated. For the cost, the initial functionality is somewhat limited. My biggest issue is the sales force behind the product. Too much contact from too many people looking for new sales.