4.7 out of 5 (18 Ratings)

17 Verified Reviews

Spiceworks

Free software that's actually good and useful

Install is easy and straight forward. Robust product that is free.

Spiceworks

Straight forward and easy to use

UI is clean and informative. Search function could be more user-friendly

Spiceworks

Help desk software is great

The software is geared to larger companies so the setup for smaller companies is a little awkward. I don't have redundancy in my staff so I've set it up to have everyone notified when a ticket is entered. The downside is I have to maintain "techs" when someone comes on board or leaves.

Spiceworks

Easy to setup

Very easy to get up and running and can't beat the cost.

Spiceworks

Very smooth; adaptable post-implementation

Very smooth; adaptable post-implementation

Spiceworks

Cool runnings with Spiceworks.

Spiceworks is a wonderful platform that just works.

Spiceworks

Spiceworks Review

Very easy to use this tool. Has great support. It also have users community which really helps alot.

Spiceworks

Spiceworks - The IT solutions your company needs

Has been nothing but positive, was able to roll out everything alone and if need be there was a community/help forum to aid.

Spiceworks

Spiceworks Network Monitor/Asset Discovery/Network Mapping

The installation of the products is very straight forward and easy to do. No more difficult that installing any other software package.

Spiceworks

Spiceworks is a good ticketing system, but has some big limitations.

Spiceworks is a good Help Desk Ticketing system and more, but it does have limitations. It allows you to design forms, but field order is determined entirely by alphabetical order. Also, field names can not contain numbers and other expected char. The biggest drawback of Spiceworks as an HD ticketing system is that the forms for entry and review have way too much white space and there is nothing one can do to change that. This leads to a lot of scrolling to look a just a couple of comments. If the forms layout tool allowed for moving fields around and got rid of all of the wasted white space this tool would be a lot better. Overall it works well and takes care of our needs, but the limits can be a bit annoying.