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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Spiceworks

    Spiceworks is easy and powerful at the same time

    Overall Comment

    The experience was great! easy setup and implementation.

    Product capabilities - overall comment

    This product does exactly what it says it does, though i dont use full capability.

    Service & support - overall comment

    support is easy with forums and technical white papers.

    Integration & Deployment - Overall comment

    Simple to integrate and deploy through my enterprise.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Incident and Problem Management

(1)
5.0

IT Knowledge Management

(1)
5.0

Reporting and SLA Management

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Technical Assessment


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase an IT Service Support Management Tool?

Other...


What were the key factors that drove your decision?

Pre-existing relationships