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4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Spiceworks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Spiceworks

    SPICEWORKS

    Overall Comment

    Experience has been great overall. They are constantly looking for ways to support us

    What one piece of advice would you give other prospective customers?

    Check other reviews and test for your self. Very nice product

    What do you like most about the product or service?

    Costs

    What do you dislike most about the product?

    Nothing yet

    What one thing do you wish the vendor did differently?

    THe notification center is not so up front on what it is doing

    If you could start over, what would your organization do differently?

    I would adapt a few more of the products they offer sooner into our system so it will all flow nicely rahter thatn upgrading one just to match another install


  • 5 out of 5.0, Reviewed

    Product(s): Spiceworks

    Spiceworks is easy and powerful at the same time

    Overall Comment

    The experience was great! easy setup and implementation.

    Product capabilities - overall comment

    This product does exactly what it says it does, though i dont use full capability.

    Service & support - overall comment

    support is easy with forums and technical white papers.

    Integration & Deployment - Overall comment

    Simple to integrate and deploy through my enterprise.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Incident and Problem Management

(3)
5.0

Change, Configuration and Release

(2)
4.0

Self-Service/Request Fulfillment

(2)
5.0

IT Knowledge Management

(3)
4.3

Reporting and SLA Management

(3)
4.0

Process and Workflow Design

(2)
4.0

Data Source/ITOM Tool Integration

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Maintenance and Support

Vendor Management


What other vendors were considered?

BMC Software

CA Technologies

ManageEngine

ServiceNow

SolarWinds

Other...


Why did you purchase an IT Service Support Management Tool?

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Strong services expertise