4.5 out of 5 (20 Ratings)

20 Verified Reviews

ChangeGear

It's a step up from the xls we used previously but still has a way to go to be solid

1st tech brought in from Sunview had very little experience with the product and was not very helpful. 2nd Tech came in and ripped everything out and started over.

ChangeGear

Learning curve was a bit overwhelming at first but overall been successful

The elarning curve was overwhelming at first. Things that seemed simple and out of the box during the sales calls were not in fact out of the box. Fortunately we have been able to customize as needed with services after some learning and time spent to work around some missing elements.

ChangeGear

Powerful tool set with a bit of a learning curve.

The software was overmarketed a bit. While we are still happy with our selection, I think that the vendor could have more accurately promised certain features and better addressed certain limitations. The inital implementation services were a bit unorganized. They are a smaller company and didn't provide project management oversight. This was difficult to measure success criteria and clearly see a path to success. Overall, the toolset is very powerful and should work out great for us.

ChangeGear

Pleased with ChangeGear.

The company was already using ChangeGear when I arrived about 9 years ago but the setup and configuration were not what it should have been. When the software became my responsibility I worked with Sunview and developed our system to meet our needs. In the time since we have been very pleased with the system. In the last year or two , for due diligence, we researched other products and vendors and decided to stay with Sunview.

ChangeGear

ChangeGear provides the features and flexibility to meet our current and future needs

Sunview was extremely easy to work with from the time we selected them as our vendor of choice to deployment into production. The ChangeGear product is easy to customize and configure. It was well recieved by our users who found it easy to create and manage change tickets. There were a couple minor issues post production that tech support quickly addressed and resolve. Overall a great experience. I highly recommend Sunview and the ChangeGear product.

ChangeGear

Ease of use only surpassed by willingness of vendor to adapt as needed.

Strong consulting focus. Down-to-earth company, responsive to needs yet sporting a product that is mature in regard to technology. Adaptable product line based on standard technology set offering complete ITSM experience.

ChangeGear

The F-150 of Help Desk software -- appropriately sized with the right tools for the job.

Customer and technical support is very good.

ChangeGear

Product works well and customer service is great.

The product has worked well. Any issues that we have had solved quickly.

ChangeGear

Quick, simple implementation but the admin learning curve is a bit steep.

ChangeGear is highly configurable and easy for the end-user. Management can get a bit complicated, however. Creating new forms and workflows can take some time, depending on how complicated they need to be. From the user's perspective, it just works when it's configured correctly.

ChangeGear

Implementation was quick and painless!

I've been a customer of SunView for many years. This implementation was moving the solution from on premise to the cloud. Overall, the ChangeGear solution fits our needs quite well. Implementation was smooth and painless. I appreciate working with such a friendly and professional team!