4.6 out of 5 (23 Ratings)

23 Verified Reviews

ChangeGear

Sales and service support is responsive. Product is very stable.

Sales and service support has been very responsive. Product is very stable.

ChangeGear

Great Product

Great support and directional help from all parties. Product is easy to learn and navigate with amazing functionality and growth potential

ChangeGear

Excellent customer service throughout the entire process of implementing ChangeGear!

Sunview Software has been extremely easy to work with. The Sales team went above and beyond in scheduling time for demos of the software and making sure we were comfortable with what was being demonstrated. The Sales team did a great job in meeting our financial needs as well as facilitating a smooth transition to the implementation team. The implementation team was quick to answer questions and ensure our initial setup/instalment was flawless. The Professional Services Team has been informative and patient while configuring the application and teaching our technical lead. From the moment we were contacted from Sales, after requesting a demo, to the transition of Sales to installation, Sunview Software has been able to answer all questions and provide excellent customer service. The Support Team has been courteous and diligent in making sure any issue is resolved quickly. Access to their Self Service Portal provides a multitude of knowledge base articles that allows me as a customer to resolve many of our issues by myself. We are very, very pleased with the overall experience that we have with Sunview Software.

ChangeGear

It's a step up from the xls we used previously but still has a way to go to be solid

1st tech brought in from Sunview had very little experience with the product and was not very helpful. 2nd Tech came in and ripped everything out and started over.

ChangeGear

Learning curve was a bit overwhelming at first but overall been successful

The elarning curve was overwhelming at first. Things that seemed simple and out of the box during the sales calls were not in fact out of the box. Fortunately we have been able to customize as needed with services after some learning and time spent to work around some missing elements.

ChangeGear

Powerful tool set with a bit of a learning curve.

The software was overmarketed a bit. While we are still happy with our selection, I think that the vendor could have more accurately promised certain features and better addressed certain limitations. The inital implementation services were a bit unorganized. They are a smaller company and didn't provide project management oversight. This was difficult to measure success criteria and clearly see a path to success. Overall, the toolset is very powerful and should work out great for us.

ChangeGear

Pleased with ChangeGear.

The company was already using ChangeGear when I arrived about 9 years ago but the setup and configuration were not what it should have been. When the software became my responsibility I worked with Sunview and developed our system to meet our needs. In the time since we have been very pleased with the system. In the last year or two , for due diligence, we researched other products and vendors and decided to stay with Sunview.

ChangeGear

ChangeGear provides the features and flexibility to meet our current and future needs

Sunview was extremely easy to work with from the time we selected them as our vendor of choice to deployment into production. The ChangeGear product is easy to customize and configure. It was well recieved by our users who found it easy to create and manage change tickets. There were a couple minor issues post production that tech support quickly addressed and resolve. Overall a great experience. I highly recommend Sunview and the ChangeGear product.

ChangeGear

Ease of use only surpassed by willingness of vendor to adapt as needed.

Strong consulting focus. Down-to-earth company, responsive to needs yet sporting a product that is mature in regard to technology. Adaptable product line based on standard technology set offering complete ITSM experience.

ChangeGear

The F-150 of Help Desk software -- appropriately sized with the right tools for the job.

Customer and technical support is very good.