Dec 21, 2016
The elarning curve was overwhelming at first. Things that seemed simple and out of the box during the sales calls were not in fact out of the box. Fortunately we have been able to customize as needed with services after some learning and time spent to work around some missing elements.
Dec 7, 2016
The software was overmarketed a bit. While we are still happy with our selection, I think that the vendor could have more accurately promised certain features and better addressed certain limitations. The inital implementation services were a bit unorganized. They are a smaller company and didn't provide project management oversight. This was difficult to measure success criteria and clearly see a path to success. Overall, the toolset is very powerful and should work out great for us.
Sep 26, 2016
The company was already using ChangeGear when I arrived about 9 years ago but the setup and configuration were not what it should have been. When the software became my responsibility I worked with Sunview and developed our system to meet our needs. In the time since we have been very pleased with the system. In the last year or two , for due diligence, we researched other products and vendors and decided to stay with Sunview.
Aug 29, 2016
Sunview was extremely easy to work with from the time we selected them as our vendor of choice to deployment into production. The ChangeGear product is easy to customize and configure. It was well recieved by our users who found it easy to create and manage change tickets. There were a couple minor issues post production that tech support quickly addressed and resolve. Overall a great experience. I highly recommend Sunview and the ChangeGear product.
Aug 22, 2016
Strong consulting focus. Down-to-earth company, responsive to needs yet sporting a product that is mature in regard to technology. Adaptable product line based on standard technology set offering complete ITSM experience.
Aug 17, 2016
Customer and technical support is very good.
Aug 12, 2016
The product has worked well. Any issues that we have had solved quickly.
Jul 19, 2016
ChangeGear is highly configurable and easy for the end-user. Management can get a bit complicated, however. Creating new forms and workflows can take some time, depending on how complicated they need to be. From the user's perspective, it just works when it's configured correctly.
Jul 13, 2016
I've been a customer of SunView for many years. This implementation was moving the solution from on premise to the cloud. Overall, the ChangeGear solution fits our needs quite well. Implementation was smooth and painless. I appreciate working with such a friendly and professional team!
Jun 28, 2016
Product has been reliable for our Change/Problem management ticketing system. Implementation went in seamless.