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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Symphony Summit but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

I’m unsure


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Incident and Problem Management

(1)
4.0

Change, Configuration and Release

(1)
4.0

Self-Service/Request Fulfillment

(1)
4.0

IT Knowledge Management

(1)
4.0

Reporting and SLA Management

(1)
3.0

Process and Workflow Design

(1)
4.0

Data Source/ITOM Tool Integration

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment


What other vendors were considered?

CA Technologies


Why did you purchase an IT Service Support Management Tool?

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Product roadmap and future vision