Nov 15, 2016
Our overall experience has been above average. Over 10 years ago we decided to retire our PC based Tracker software with a web-based project/task management system. Initially we designed our own web-based system but due to project costs decided to purchase. We found TeamDynamix had similar features as our own system and had a team that promised to work closely with us. After over 10 years we commend them for living up to their promise of excellent customer service and quaility of software. The interface is easy to use. Over the years they have implemented some of the suggestions we had made and in some cases we changed our process flow and so we can say that overall we do not miss any major feature. All our IT teams including Development, Quality assurance, Systems, DBA and HelpDesk extensively use the software. Collaboration between teams is simple and configurable.
Oct 19, 2016
My prior institution implemented TeamDynamix ITSM (2013) and PPM (2012) which was a great win for the IT organization and the institution. I appreciate the TD iimplementatoin methodology that includes reviewing your current processes and look at optimizing them before and during the implementaion. Software is a tool not the compelte solution.
Oct 11, 2016
Our overall experience has been extremely positive. The support and responsive we've received from TD has been extremely helpful in ensuring our implementation went smoothly.
Sep 27, 2016
Good integration with ticket tracking, project management, and timesheet tracking. 3rd party API integration works well for us. We create automated tickets via the web from submission through a number of custom-built applications as well as our HelpDesk request form. Our Portal receives comment feeds from open tickets so the customer can see the work being done on their open tickets when they log in.
Sep 19, 2016
I have worked with numerous employees at TeamDynamix over the last three years and have had consistently positive results and experiences. I have never had a vendor so responsive to feedback and requests for enhancements. They are very active with their user community and regularly solicit feedback and suggestions. The software is remarkably stable. It just works. Day after day without downtime. We had one issue when first going live due to our own misconfiguration talking to Active Directory. We have had a couple issues doing upgrades on premises, but TD support was able to get us through any hurdles. TeamDynamix has allowed us to grow tremendously in PPM, service management, and especially in the successful adoption of a robust internal and external knowledge base. Overall, I am remarkably pleased with the software and the company.
Aug 1, 2016
Our overall experience working with TeamDynamix has been great. They have been very responsive and helpful since the beginning. We've been able to improve our ticket handling, reporting, and overall customer service experience.
Jul 27, 2016
Working with TeamDynamix was awesome. Our organization was not very mature from an ITSM/IT Governance perspective, so we decided that implementing a tool would force us to get better. The whole team at TeamDynamix did a great job helping us figure out what we knew and what we didn't know. They helped us avoid some major pitfalls as we implemented that would have kept us spinning our wheels. Their previous experience working with higher ed institutions gave us great insight on some best practices we could adopt to get going quickly, which created buy-in in the IT shop. Once IT started using the tool more and more, our customers quickly realized the benefit and efficiency of working through the TeamDynamix system to get their issues solved. One of the key benefits that gave TeamDynamix the edge over other vendors was the user-friendly interface. It just worked in a normal browser no matter what computer or device the user had. That was very refreshing for all of us. We also could simplify the interface by using web forms, routing emails, and making it very easy to get tickets into the system. Finally, TeamDynamix has made it easy to put much of our IT governance into one system: from ticket to incident to problem to project, with knowledge base articles, SLAs, portfolio management, and workflow, we get most of what we need to be done using just one tool. As CIO, I love having all that data at my fingertips so I can get a strategic view of what's happening at our organization, and then drill down to tactics for specific needs. We've also been very impressed with how responsive the company is--they really listen to customers. There's a thriving user group that advises on new features. It's refreshing to have our voice heard.
Jul 25, 2016
TeamDynamix has been very supportive as we need support and future developement. They are anxious to provide answers and build the tool for flexibility.
Jul 25, 2016
TeamDynamix was willing to work with us throughout the entire process. We had their staff on our campus several times throughout the process giving us guidance and technical assistance. Additionally, they were able to provide examples of several other schools in our area that used TeamDynamix so we could review their service catalogs and offerings. We felt that we had a partner throughout the entire process.
Jul 21, 2016
The product is awesome. If there are any needs, submit a feature request and, if the community of users are on the same page, it will very likely be implemented. The TD team is always ready to help. They care about the customers and do their best to meet our needs. They is an excellent user community as well.