Dec 28, 2016
TOPdesk is a simple tool to implement, but with great potential to manage your IT services, as well as support my end customers, providing full customer control and management of contractual metrics. It is a flexible tool compared to others in the market, given that I can use the same tool for my company's internal services (Hiring, Inventory, Purchasing), as support for the business area such as AMS, giving new customers With its specific features and all this with the possibility of separate management with the possibility of single views or a macro view.
Dec 8, 2016
The dialogue and information during the installation process was excellent. We needed a lot of help setting up the different forms and actions in the ITIL-framework and Topdesk really provided us with great help in all of our cases.
Dec 6, 2016
TOPdesk has many features that attracted us and we were willing to change our way of working to get full functionality of the tool. The consultants were supporting us in the best practice of working to get the most out of the tool. This increased our efficiency of working with service management compared to before the implementation.
Dec 2, 2016
TOPdesk is a stable and user-friendly ITSM Solution with several modules that helped us achieve a higher level of process maturity and better customer experience. The only thing that keeps us from rating TOPdesk completely satisfied is the limited flexibility in the operator section when supporting multiple customer with different processes. With the product roadmap focusing on managed service providers we are hoping TOPdesk will make a significant leap forward.
Nov 30, 2016
Topdesk is a great tool to use in our ICT processes
Nov 29, 2016
TOPdesk works fine for our organization. We do not use all modules but for Facility management, HRM and IT management, TOPdesk is an excellent tool
Nov 25, 2016
Overall, we are very satisfied with our experience in implementing TOPdesk in our organization. A few bumps along the way, but that is as accepted, nothing major.
Nov 21, 2016
I have used TOPdesk before, very pleasede with the level of support before going Live and after.
Nov 11, 2016
Their aftercare support is exceptional and very prompt. They were willing to listen to what we wanted and helped achieve our goal. Very friendly and approachable
Nov 8, 2016
The project ran very well. What we like about the tool is that it is simple to create workflows and forms, so we could engage a lot of team members who felt empowered to meaninfully contribute. The administrators of the tool are service desk personnel, they also create templates, forms and workflows without expert assistance. The Programme Officer, who is not very technical, can create very insightful reports about trends. The tool brought a lot of value and now we're extending functionality to all work units delivering internal services, such as transport, hospitality, office supplies, etc. The only reason it does not get a 5 star is because the SaaS deployment has not been 100% available this year (site went down the day of the go live - we almost had a stroke), but we trust it will improve.