4 out of 5.0, Reviewed Sep 21, 2016
TOPdesk is very customer focused. Their consultants know the product and develop the best solution possible for the customer. The tool has proven it's user friendliness, but some minor points can be improved. Since these issues are minor, we are very pleased with the tool.
The ease of use for both self-service desk users as operators
The fact that you can't do a search over multiple modules
Create the ability to search over different modules.
Let more business people test the tool before deciding which tool will be purchased.
The people at TOPdesk support have very good knowledge about the product. Since we don't have an SLA contract, some support tickets can stay unanswered for a while.
4 out of 5.0, Reviewed Aug 17, 2016
Smooth implementation and reasonable price.
Good product, consultancy very expensive
Look and feel user interface
It is hard to get an overview of all activities combined (changes, incidents, etc). Reporting weak, you need always Excel or another third party tool to get what you want.
Be more accurate with offering prices, less (or no) errors
Meet most of our business requirements
Good, but sometimes ignoring signals from customers with problems.
4 out of 5.0, Reviewed Aug 16, 2016
Overall is TOPdesk a good organized company with more than enough knowledge and expertise. Sometimes to ambitious, to think what the customer wishes are. Consultancy thinks only in possibilities in TOPdesk itself, while there are a lot of solutions outside of TOPdesk (think of HTTP requests). Sometimes difficult to negotiate with TOPdesk.
Try TOPdesk and check out all possibilities!
The way the product is organised
Rights, it is very difficult or not possible to split management tasks.
Be more accurate in costs, possibilities, etc. Avoid errors!
We are satisfied, although we made some custom solutions for some requirements which are not procvided bij TOPdesk.
Quality of support is ok. People are also friendly.
While implementing TOPdesk registered a incident. Was not taken seriously, after a month a few m
4 out of 5.0, Reviewed Aug 10, 2016
The TOPdesk organisation is very open and helpful. The tool itself is very strong on incident management which is very easy for both operators and end-users to use. The software is very stable, reliable and scalable. One of the weak areas is the complexity of the change management module and very limited options in the reporting module. The support team of TOPdesk provides excellent service.
Involve the TOPdesk consultants for advice on your implementation. They know the best practices of their tool and the various implementations.
Easy to use Configurable Incident management SelfServiceDesk
Setup a user community.
Excellent support services. A high quality support team is available for you.