4 out of 5.0, Reviewed Nov 30, 2016
My company has been using Zendesk for years now. It is a tried and true service that we've grown to rely heavily on for day to day customer interactions. We appreciate how Zendesk has continued to grow over the years. They support all browsers and they support app API from different 3rd-party vendors. We are very satisfied with this customer relations tool and plan on being a promoter for years to come.
5 out of 5.0, Reviewed Oct 18, 2016
Zendesk has been one of our most valued & trusted partners
Zendesk can do everything you need - ask the questions
Everything - the User Interface, the User Experience, the Service, the Roadmap, the Support
Some of the Comment Boards are difficult to navigate
Adding licenses is very fast but, could be even more streamlined
On our platform side, APIs would have been setup differently
Every Account Manager has been great & the online support, is very speedy
4 out of 5.0, Reviewed Jun 14, 2016
Quality product with good mobile experience.
Start small, develop a POC in a single business unit.
Fast, nimble, can be branded.
Look at integrations with more traditional IT systems (e.g. Microsoft CRM).
4 out of 5.0, Reviewed May 11, 2016
Implementation was easy, and knowledge base and support were effective. The initial selection was much easier than with other vendors.
This is a viable solution for replacing on-prem service desk tools. If you are looking for a change and problem management this is not the tool for you.
The Help Center functionality, as well as the responsible support.
Lack of change and problem management.
Further, explore the change and problem management capabilities. In a rush to move to the cloud in a cheaper cost model, we failed to properly explore how important these factors were to us.
1 of 1 peer(s) found this review helpful.