4.4 out of 5 (17 Ratings)
Apr 18, 2017
We ran like that for over a year and realized we'd like to do more with it. Some of the more advanced features didn't work as well as we thought they should. We thought maybe we just didn't understand or have them configured correctly. But after talking with ZenDesk we realized there were some limitations to the software. Their support department has been very helpful with our requests and may be able to implement some of them in future releases.
Mar 30, 2017
They were a pleasure to work with, answered all questions I had about their product. As well as webinar demonstrations.
Mar 15, 2017
We have enjoyed using Zendesk here on campus. It has a knowledge base was we can add information for the users to look up for themselves. It also provides many different types of reports to show how many users are using it, the response time of answering a request, keep tracks of user comments, has the ability to migrate all departments on campus who might want to use it for their needs. Let's the user, the help desk and the technician communicate through email. Also, lets the help desk and technician add personal notes that the end user can not see.
Mar 10, 2017
The overall organization of the software works well for our university and provides the analytics tool that we need.
Mar 2, 2017
Zendesk works well once you get to know the product. It does take a little getting use to but being about to run the needed reports works well.
Feb 27, 2017
There are so many bells and whistles with this product that I cannot even list them all. The reporting is great and we can create groups for our internal needs. That is probably the very best one.
Feb 26, 2017
Great, easy to deploy and tons of support from vendor
Feb 22, 2017
The online help is not well organized so often times I have to rely on their chat support.
Feb 15, 2017
The overall installation was pretty quick and smooth. We are quite happy with this Vendor and never have thought twice about looking for another solution better or cheaper. This vendor gives up exactly what we need and they are always coming up with new and improved ways of doing things.
Feb 15, 2017
We have been using Zendesk for almost 6 years now. We use it in a very basic capacity, but it has worked very well for us. I can think of 2 or 3 instances where we had an unplugged outage, but none of them lasted much more than an hour.