4.4 out of 5 (14 Ratings)

14 Verified Reviews

Zendesk

Implementation and use is easy. Support by Zendesk is great.

The overall organization of the software works well for our university and provides the analytics tool that we need.

Zendesk

Zendesk works.

Zendesk works well once you get to know the product. It does take a little getting use to but being about to run the needed reports works well.

Zendesk

Solving problems, one ticket at a time.

There are so many bells and whistles with this product that I cannot even list them all. The reporting is great and we can create groups for our internal needs. That is probably the very best one.

Zendesk

Zendesk

Great, easy to deploy and tons of support from vendor

Zendesk

User education not organized

The online help is not well organized so often times I have to rely on their chat support.

Zendesk

Implementation was quick, smooth and easy and we are very happy with solution we chose.

The overall installation was pretty quick and smooth. We are quite happy with this Vendor and never have thought twice about looking for another solution better or cheaper. This vendor gives up exactly what we need and they are always coming up with new and improved ways of doing things.

Zendesk

Simple, easy setup, low cost!

We have been using Zendesk for almost 6 years now. We use it in a very basic capacity, but it has worked very well for us. I can think of 2 or 3 instances where we had an unplugged outage, but none of them lasted much more than an hour.

Zendesk

Basic, clean tool, easy to use.

Very smooth implementation and adoption rate.

Zendesk

Easy Onboarding SaaS project with great UX

Great conversation with sales engineer right out of the gate. Needed information on a specific process (JIRA integration) that my sales agent was only mildly knowledgable about, but favorable overall.

Zendesk

Great support tool, definitely worth trying out

It's a great product, but the most useful features are hidden behind upgraded plans, which would double or even triple our support costs.