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4.3 out of 5.0 (4 ratings)

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We have aggregated ratings data on EXL but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): LifePRO

    EXL upgrade V13 to V17

    Overall Comment

    EXL went above and beyond to support me and our implementation

    What one piece of advice would you give other prospective customers?

    Analysis is the most important factor (well testing is too)

    What do you dislike most about the product?

    older type screens

    If you could start over, what would your organization do differently?

    More up front research in to the customization at our site


  • 4 out of 5.0, Reviewed

    Product(s): LifePRO

    LifePRO is well thought out, stable, and mature product

    Overall Comment

    The quality of the LifePRO product is very high and reliable. There are occasional struggles with communication.

    What one piece of advice would you give other prospective customers?

    Seek out the opintions and experiences of other LifePRO clients and involve EXL in planning.

    What do you like most about the product or service?

    The stability. The system seldom experiences any downtime.

    What one thing do you wish the vendor did differently?

    Communicate more often with client companies regarding status of previously made requests.

    If you could start over, what would your organization do differently?

    Involve EXL more in our conversion process


  • 4 out of 5.0, Reviewed

    Product(s): LifePRO

    Annuity Administration

    Overall Comment

    We are satisfied with the administration system with our run off business.

    What one piece of advice would you give other prospective customers?

    Update versions as it comes available.

    What one thing do you wish the vendor did differently?

    Add examples on the Documentation Manual.

    If you could start over, what would your organization do differently?

    No - nat at this time, our business is in run off.


  • 4 out of 5.0, Reviewed

    Product(s): LifePRO

    Broad out of the box functionality, but if mods are needed it is a slow process

    Overall Comment

    Good people who are sincere in their desire to help carriers support their business. Software is slow to develop and they have had some quality / timeliness issues, perhaps due to other large projects and growth outpacing resource levels and processes.

    What do you like most about the product or service?

    The breadth of functionality available out of the box

    What do you dislike most about the product?

    When business requirements are not met out of the box, base code changes become necessary...which take a long time to develop

    What one thing do you wish the vendor did differently?

    Moved more quickly on modernizing the platform, e.g. rolling out services, portals, integration with external rules engines...

    If you could start over, what would your organization do differently?

    Create a single instance of the vendor software and convert/issue all business there


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
3.8

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your implementation take?

18 months to 2 years

6 months to 1 year

Less that 6 months


Was your deployment on time/budget?

Yes

No

Somewhat


Availability of quality 3rd-party resources (integrators, service providers, analysts, project managers)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user and tester training

(4)
3.5

Ease of deployment

(4)
3.8

Rate the effectiveness of the migration tools that the vendor had available?

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(4)
3.8

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?


Quality of technical support

(3)
5.0

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.3

Rules and calculation management

(3)
4.3

Straight through processing

(4)
4.3

Policy lifecycle management

(4)
4.5

Reporting and data management

(4)
3.3

Digital business support

(3)
3.7

System openness, modularity and integration

(4)
3.8
1 2 3 4 5
Section
1

Additional Context

Deployment architecture

On-premises

Hosting with Application Managed Services


Choose the size of your insurance business unit based on Assets Under Management (AUM).

Don't know

$1B-$10B

$1M - $500M


What was the nature of your involvement?

Implementation, Maintenance or other IT support

Decision Maker or Business Sponsor

Development / Integration

End User Support Manager

Functional Assessment

Lead Business Analysts

Other

Vendor Management


What was the number of policies being administered on your system at the time of implementation?

1,000,000 to 1,500,000

100,000-250,000

500,000-1,000,000

Don't know


Why did you purchase the software or service?

Create internal/operational efficiencies

Cut costs/improve margins

Improve business process outcomes

Drive revenue growth

Enhance decision making

Improve business process agility

Improve compliance & risk management

Improve customer relations/service

Other

Reduce time to market


What was your technology adoption bias for this implementation?

Conservative (adopt only proven technologies)

Aggressive (willing to adopt technologies while relatively new & risky)

Mainstream (adopt maturing technologies with manageable risk)


What other vendors were considered?

EXL

Other...


Choose the option that best describes the complexity of your implementation

more than 20 policies runing on the system


What was your implementation strategy?

Worked with just the vendor


What were the key factors that drove your decision?

Other

Better, faster decisions

Customer satisfaction

Reduce external IT costs

Reduce IT head count


What product segments are being administered on the policy administration system?

Individual life

Individual pensions/annuities


Section
1

Lessons Learned

Would you recommend this product or service to others?

Yes

Yes, but with qualifications


How satisfied is your organization with the product or service meeting its needs?

(4)
4.3

How satisfied is your organization with the value the product or service provides for the money spent?

(4)
4.5
1 2 3 4 5