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3.1 out of 5.0 (8 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Infosphere MDM Advanced Edition

    Good product backed by a solid team

    Overall Comment

    The product has rich capabilities and feature set. IBM also provided tools to complement the MDM installation - InfoSphere Information Server Information Analyzer, Data Stage and Quality Stage. The services team from IBM labs was very experienced with the MDM product. They bought the righ skillset of business, technical and project management experts.

    What one piece of advice would you give other prospective customers?

    It is a complex product that needs strong executive support. Don't start without the buy-in from the top.

    What do you like most about the product or service?

    Rich feature set.

    What do you dislike most about the product?

    Difficult to customize.

    What one thing do you wish the vendor did differently?

    Better coordination between teams from the same organization.

    If you could start over, what would your organization do differently?

    Wish we had implemented the product sooner.


  • 1 out of 5.0, Reviewed

    Product(s): Infosphere MDM Advanced Edition

    IBM InfoSphere MDM Does Not Deliver

    Overall Comment

    IBM over-promised and in the end could not deliver.

    What one piece of advice would you give other prospective customers?

    Run a full POV with clear measurable requirements.

    What do you like most about the product or service?

    Nothing.

    What do you dislike most about the product?

    Old, legacy software not integrated with any other IBM offering.

    What one thing do you wish the vendor did differently?

    Follow-through on their commitment to make it work.

    If you could start over, what would your organization do differently?

    Take a more objective approach not based on pre-existing relationships with IBM.

    Integration & Deployment - Overall comment

    Never implemented; had to abandon the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Infosphere MDM Advanced Edition

    Having a pre-set data model made implementation easier and faster.

    Overall Comment

    Overall, the product is easy to use initially and has the ability to handle our requirements.

    What one piece of advice would you give other prospective customers?

    Be sure you have experienced support and development staff available for your deployments.

    What do you like most about the product or service?

    The product is good because it comes with a well thought out and proven data model out of the box.

    What do you dislike most about the product?

    That making changes to that pre-existing data model is not a lot easier.

    What one thing do you wish the vendor did differently?

    Offer better support for the product.

    If you could start over, what would your organization do differently?

    We should have done customer site visits before choosing the product.

    Service & support - overall comment

    The vendor's responsiveness is sub-optimal in timeliness.

    Integration & Deployment - Overall comment

    The product comes with a ton of integrations out of the box.


  • 3 out of 5.0, Reviewed

    Product(s): Infosphere MDM Standard Edition

    MDM: Deploy, deploy again, and then think about what you want

    Overall Comment

    We deployed the product initially in 2013, and it has sat in production since doing nothing. We are now deploying a 'phase 2' and are hopeful that better use of the product will be taken up. The main failing has been in Business engagement and actually understanding what capabilities of the tool we wish to deploy.

    What one piece of advice would you give other prospective customers?

    When it comes to MDM, the application/tool is 1% of the solution. Do not underestimate the internal discussion and strategy that needs to be developed to make this work. It's all about organisation change and governance.

    What do you like most about the product or service?

    It has great capability to deliver on what we want. Any of the ideas we are now throwing about have the ability to be deployed, we just need to work out what they should be.

    What do you dislike most about the product?

    Most of our issues have come about due to the vendor implementation of the product. One big one is that we were recommended a virtual database, and this has caused us headaches from the word go.

    What one thing do you wish the vendor did differently?

    Provided us with a better 3rd party vendor to deploy the product with. Unfortunately their recommendation was for an oganisation who had little to no experience with the IBM tool, but they had done other software dpeloyments. Also, they did not scope the work well at all; half of this was due to us having not evne scoped it internally before we began.

    If you could start over, what would your organization do differently?

    We would have spent much more time focusing on internal engagement for the solution. Too much emphasis was placed on the tool, and very little was on the Business utilisation of the tool, use cases, internal capabilities, governance, and such. The tool is purely a mechanism to achieve all of the above. We bought the car, but we didn't even know what we wanted it for, or if we even needed it.

    Product capabilities - overall comment

    The Infosphere product has great MDM capabilities. It will allow us to expand beyond the initial 'single view of customer' deployment of the tool, and really start to expand quickly into data quality components, and also meta data management.

    Integration & Deployment - Overall comment

    Data stage was introduced to provide the batch loading of data, and this is working well. The API layer also works well with our ESB.


  • 3 out of 5.0, Reviewed

    Product(s): Infosphere MDM Standard Edition

    Complex product, don't go cheap on the integration resources

    Overall Comment

    Overall the product provides the capabilities we needed, but adapting to our existing customer file was difficult and presented several performance issues.

    If you could start over, what would your organization do differently?

    Engage IBM professional services to lead the design. Utilizing the out of the box services presented significant performance issues given the complexity of our existing data.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Infosphere MDM Advanced Edition

    IBM MDM...Satisfied.

    Overall Comment

    We have a close relationship with IBM and this was strengthened with this implementation.

    What one piece of advice would you give other prospective customers?

    Don't short change the project...include all the benefits and cost of what an MDM can do.

    What do you like most about the product or service?

    A consolidated location of our data.

    What do you dislike most about the product?

    Use of confidential data for analysis without an answer for protection.

    What one thing do you wish the vendor did differently?

    Helped to supply information on deployments to other customers with benefits and costs defined.

    If you could start over, what would your organization do differently?

    Include more side benefits into the scope - e.g. Compliance and Data Protection.

    Product capabilities - overall comment

    So far, all of our requirements have been met...however, there will be more implementations and we are concerned about the ability to meet them.

    Service & support - overall comment

    We always receive great support from IBM.

    Integration & Deployment - Overall comment

    We have had challenges, but much of this is due to legacy apps at our company.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Initiate Master Data Service

    Implementing MDM solution is only part of the battle in establishing quality data and information governance... even if the vendor makes it sound otherwise.

    Overall Comment

    Implementation took much longer than expected... many bumps along the road.

    If you could start over, what would your organization do differently?

    Include data quality focus earlier.

    Product capabilities - overall comment

    Seem to have a lot of issues matching data in registry (i.e., false matches).


  • 3 out of 5.0, Reviewed

    Product(s): IBM Initiate Master Data Service

    IBM's MDM product continues to improve. Early versions were less capable.

    Overall Comment

    IBM's product at the time was lagging behind our first choice but other relationships drove the strategic decision to choose IBM. We were one of the first implementations for their Initiate product; this has evolved overtime to be their current offering.

    What one piece of advice would you give other prospective customers?

    Be aware of all aspects of the product. For instance, if business won't use the tool because the UI is clunky or disjointed your efforts will lag. Be wary of brand new investments.

    What do you like most about the product or service?

    Licensing model over time has become an advantage.

    What do you dislike most about the product?

    Lack of reference data management, information quality components.

    What one thing do you wish the vendor did differently?

    Be more aware of the product they were offering, we did mutual discovery upon their purchase of Initiate.

    If you could start over, what would your organization do differently?

    We are currently completing vendor evaluation with a planned move within 6 months. This selection was designed to remove vendor bias from the conversation and we think there is a better result as a consequence.

    Product capabilities - overall comment

    Newer versions of IBM InfoSphere Standard Edition fill gaps built internally. Advanced edition seems to be better aligned to our needs.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.3

Ability to understand your organization's needs

(6)
3.3

Timely and complete response to product questions

(6)
3.7

Pricing and contract flexibility (pricing and terms)

(5)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.5

How long did your deployment take?

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.0

Ease of integration using standard APIs and tools

(8)
3.0

Quality and availability of end-user training

(8)
3.1

Ease of deployment

(8)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.2

Quality of technical support

(6)
3.3

Quality of peer user community

(4)
2.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.5

Data Modeling

(6)
3.7

Information Quality / Semantics

(7)
4.0

Load / Synch / Business SVC / Integration

(6)
4.0

Workflow / BPM

(5)
3.6

Perform / Scaling / Avail / Security

(6)
3.7

Stewardship Support

(7)
3.9

Information Governance Support

(6)
3.7
1 2 3 4 5
Section
1

Additional Context

What is the number of source data systems that feeds the MDM of the customer data implementation?

10 or less

More than 10 but less than 50

50 or more


What is the number of target systems fed by the MDM customer data implementation?

10 or less

More than 10 but less than 50


Which best describes your organization's usage of MDM of customer data?

Primarily operational, but with some analytical usage

Completely Operational

Equally operational and analytical


Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Consolidated

Centralized

Coexistence

Don't know

Registry


What was the nature of your involvement?

Technical Assessment

Development/Integration

Executive Sponsor

Rollout and Install

Vendor/Product Selection

Maintenance and Support

Vendor Management

Other...


Why did you purchase an MDM solution? (Please select all that apply)

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Improve customer relations/service

Drive revenue growth

Improve compliance and risk management

Cost management

Enhance decision making

Reduce time to market


What other vendors were considered?

Oracle

Informatica

SAP

IBM

Talend

TIBCO Software

Tibco Software


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Overall cost

Strong services expertise

Financial/organizational viability

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place?

North America

APAC

Europe, Middle East and Africa