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mdm-customer-data-solutions microsoft All Markets > Master Data Management CDS

Microsoft

3.3 out of 5.0 (3 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Master Data Services

    MDM is real

    Overall Comment

    A third party vendor was selected that has a premier relationship with the primary.

    What one piece of advice would you give other prospective customers?

    do your homework with others who have installed the solution as part of their organization.

    What do you like most about the product or service?

    It has matured.

    What do you dislike most about the product?

    resource availability.

    What one thing do you wish the vendor did differently?

    Be honest in their own abilities.

    If you could start over, what would your organization do differently?

    allow various vendors to perform a proof of concept or pilot.


  • 3 out of 5.0, Reviewed

    Product(s): Master Data Services

    Great product for basic MDM solution.

    Overall Comment

    Not a perfect solution.

    What one piece of advice would you give other prospective customers?

    Either approach (centralized or registry) have their own risks and challenges. Review db compatibility in detail.

    What do you like most about the product or service?

    Good price.

    What do you dislike most about the product?

    Bugs.

    What one thing do you wish the vendor did differently?

    Overpromise features. Sometimes they rely too much on beta versions.

    If you could start over, what would your organization do differently?

    Use a better and simpler approach. we tried to implement too much.


  • 3 out of 5.0, Reviewed

    Product(s): Master Data Services

    Recommend product for price point provided, flexible but does not provide capabilities of other vendors.

    Overall Comment

    Vendor and product experience was good, would like more assistance from vendor.

    What one piece of advice would you give other prospective customers?

    Spend more time establishing the governance organization.

    What do you like most about the product or service?

    Flexibility, allows us to customize easily.

    What do you dislike most about the product?

    Sometimes lacking out of box features.

    What one thing do you wish the vendor did differently?

    Provide more assistance during organizational planning.

    If you could start over, what would your organization do differently?

    Additional planning, went in too early.

    Product capabilities - overall comment

    Capabilities are good, but rely on flexibility where I believe other vendors have built out solutions.

    Service & support - overall comment

    Service and support has good responsiveness, but we have only used it a limited amount.

    Integration & Deployment - Overall comment

    Integration and deployment went well with only a few obstacles to overcome.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
3.0

Quality of technical support

(3)
3.3

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.7

Data Modeling

(3)
3.7

Information Quality / Semantics

(3)
4.0

Load / Synch / Business SVC / Integration

(3)
3.3

Workflow / BPM

(3)
3.3

Perform / Scaling / Avail / Security

(3)
3.7

Stewardship Support

(3)
3.0

Information Governance Support

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

What is the number of source data systems that feeds the MDM of the customer data implementation?

10 or less

More than 10 but less than 50


What is the number of target systems fed by the MDM customer data implementation?

10 or less

More than 10 but less than 50


Which best describes your organization's usage of MDM of customer data?

Primarily operational, but with some analytical usage

Completely Operational


Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Centralized

Consolidated

Registry


What was the nature of your involvement?

Technical Assessment

Application Lead

Development/Integration

Functional Assessment

Rollout and Install

Vendor/Product Selection


Why did you purchase an MDM solution? (Please select all that apply)

Create internal/operational efficiencies

Improve business process agility

Cost management

Drive innovation

Improve business process outcomes

Other...


What other vendors were considered? Multiple responses allowed.

Informatica

IBM

Oracle

Tibco Software


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Financial/organizational viability

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America