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3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle Siebel Universal Customer Master (UCM)

    Implementation was tedious but is working consistently in production.

    Overall Comment

    Oracle/Siebel support has been valuable and satisfactory.

    Service & support - overall comment

    Siebel Oracle is very responsive and timely. Very few issues are existing now.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Siebel Universal Customer Master (UCM)

    Workflow/BPM. There is not a process to Accept/Reject new customers or updates on existing Customers. We had to create a customization to create process.

    Overall Comment

    We were the first to implement Oracle MDM on Fusion Platform. The product was new and had multiple bugs. When we upgraded the system to Rel8, we got a much more stable system.

    What one piece of advice would you give other prospective customers?

    MDM maturity in a organization takes time and effort. I would implement MDM on a Consolidate Model and Benefit from the analytics capabilities first. When the system is stable and you have "clean" data, You can start the process of updating your operation systems with clean customer data.

    What do you like most about the product or service?

    The Customer data Mode - TCA architecture is excellent.

    What do you dislike most about the product?

    There are key features that still are being developed and are not yet available. There is not a process to accept/reject new or updates on customers before the records reach the tables, data cleansing is done after the fact.

    What one thing do you wish the vendor did differently?

    Get a better support on the product and be more pro-active on bugs.. Especially considering that MDM Fusion was new on the market.

    If you could start over, what would your organization do differently?

    We would implemented the system on a Consolidate model first, looking for the analytics benefits. Updates to our operational system should have come as a last step on the roadmap.

    Service & support - overall comment

    We use Oracle On Demand. The support respond time is slow and frequently we need to scalate incidents (SR's) to get an answer.

    Integration & Deployment - Overall comment

    The integration was complex and difficult. There was not documentation on how to use the WebServices. We had to ask the vendor every time, and the response time was not as fast as we would have wanted.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Data Modeling

(2)
5.0

Information Quality / Semantics

(2)
3.5

Load / Synch / Business SVC / Integration

(2)
3.5

Workflow / BPM

(2)
2.5

Perform / Scaling / Avail / Security

(2)
3.5

Stewardship Support

(2)
3.5

Information Governance Support

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What is the number of source data systems that feeds the MDM of the customer data implementation?

10 or less


What is the number of target systems fed by the MDM customer data implementation?

10 or less

More than 10 but less than 50


Which best describes your organization's usage of MDM of customer data?

Completely Operational

Equally operational and analytical


Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Centralized

Coexistence


What was the nature of your involvement?

Application Lead

Development/Integration

Technical Assessment

Other...


Why did you purchase an MDM solution? (Please select all that apply)

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service

Drive revenue growth

Enhance decision making

Improve business process agility

Improve compliance and risk management


What other vendors were considered?

Informatica

Other...


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Pre-existing relationships

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America