4 out of 5.0, Reviewed Sep 21, 2016
Oracle/Siebel support has been valuable and satisfactory.
Siebel Oracle is very responsive and timely. Very few issues are existing now.
3 out of 5.0, Reviewed Apr 2, 2015
We were the first to implement Oracle MDM on Fusion Platform. The product was new and had multiple bugs. When we upgraded the system to Rel8, we got a much more stable system.
MDM maturity in a organization takes time and effort. I would implement MDM on a Consolidate Model and Benefit from the analytics capabilities first. When the system is stable and you have "clean" data, You can start the process of updating your operation systems with clean customer data.
The Customer data Mode - TCA architecture is excellent.
There are key features that still are being developed and are not yet available. There is not a process to accept/reject new or updates on customers before the records reach the tables, data cleansing is done after the fact.
Get a better support on the product and be more pro-active on bugs.. Especially considering that MDM Fusion was new on the market.
We would implemented the system on a Consolidate model first, looking for the analytics benefits. Updates to our operational system should have come as a last step on the roadmap.
We use Oracle On Demand. The support respond time is slow and frequently we need to scalate incidents (SR's) to get an answer.
The integration was complex and difficult. There was not documentation on how to use the WebServices. We had to ask the vendor every time, and the response time was not as fast as we would have wanted.
1 of 1 peer(s) found this review helpful.