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3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Enterprise Master Data Management Software

    No MDM program is successful without proper data governance and data stewardship in place. So achieve that first before riding MDM.

    Overall Comment

    Just satisfied.

    What one piece of advice would you give other prospective customers?

    Have DG in place before starting MDM program.

    What do you like most about the product or service?

    It does its job to a certain extent.

    What do you dislike most about the product?

    Workflows.

    What one thing do you wish the vendor did differently?

    Provided better workflows.

    If you could start over, what would your organization do differently?

    Implement DG and Data Stewardship first.

    Product capabilities - overall comment

    No workflows.

    Service & support - overall comment

    Good.

    Integration & Deployment - Overall comment

    No out of box services.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Data Modeling

(1)
3.0

Information Quality / Semantics

(1)
4.0

Load / Synch / Business SVC / Integration

(1)
2.0

Workflow / BPM

(1)
1.0

Perform / Scaling / Avail / Security

(1)
1.0

Stewardship Support

(1)
4.0

Information Governance Support

(1)
2.0
1 2 3 4 5
Section
1

Additional Context

What is the number of source data systems that feeds the MDM of the customer data implementation?

10 or less


What is the number of target systems fed by the MDM customer data implementation?

10 or less


Which best describes your organization's usage of MDM of customer data?

Primarily operational, but with some analytical usage


Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Registry


What was the nature of your involvement?

Application Lead


Why did you purchase an MDM solution? (Please select all that apply)

Improve business process outcomes

Improve customer relations/service


What other vendors were considered? Multiple responses allowed.

Tibco Software


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.