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mdm-customer-data-solutions tibco All Markets > Master Data Management CDS

TIBCO Software

3.5 out of 5.0 (2 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): TIBCO MDM

    Too much promise - not enough delivery

    Overall Comment

    This was a rocky road

    What one piece of advice would you give other prospective customers?

    stay with proven software - not brand new

    What do you like most about the product or service?

    Vision of the company

    What do you dislike most about the product?

    Cost / licensing model

    If you could start over, what would your organization do differently?

    stay away from bleeding edge

    Service & support - overall comment

    It was OK

    Integration & Deployment - Overall comment

    Very complex software and hard to find people

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5

Data Modeling

(2)
3.5

Information Quality / Semantics

(1)
4.0

Load / Synch / Business SVC / Integration

(1)
1.0

Workflow / BPM

(1)
3.0

Perform / Scaling / Avail / Security

(1)
3.0

Stewardship Support

(1)
3.0
Section
1

Additional Context

What is the number of source data systems that feeds the MDM of the customer data implementation?

More than 10 but less than 50


What is the number of target systems fed by the MDM customer data implementation?

More than 10 but less than 50

50 or more


Which best describes your organization's usage of MDM of customer data?

Completely Operational

Primarily operational, but with some analytical usage


Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Centralized


What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Maintenance and Support

Technical Assessment

User Training


Why did you purchase an MDM solution? (Please select all that apply)

Improve business process agility

Improve business process outcomes

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Enhance decision making

Improve compliance and risk management

Improve customer relations/service


What other vendors were considered? Multiple responses allowed.

Oracle

Tibco Software


What were the key factors that drove your decision?

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

APAC

EMEA

Latin America

North America