3 out of 5.0, Reviewed Oct 18, 2016
we have continue to have contract confusion
be prepared to be agile and your plans. We have changed course a few times from our original intent once we learned more about the product.
remains to be seen, but vision of company is attractive
lack of clarity with definitions and costs
we have had significant confusion on the contract terms and product functionality, so you can not ask enought questions about licensning and other uses for MDM that are not yet mainstream
average support, not great, not bad
5 out of 5.0, Reviewed Sep 18, 2015
I am very satisfied with the product and Informatica support
Data organization takes longer than anticipated. That is why we were buying PIM...because we needed a way to organize our data. Agreeing upon how to organize data and who is responsible for that data takes longer than anticipated.
Web previews that display product data as the customer would see it.
Business Client does not allow mass edits. Example would be the ability to enter a single field value for a group of items.
We feel they oversold the initial workflow system. They have since replaced the original workflow with a far superior system.
Throughout the process it would have been wonderful to agree more quickly on a few decisions. As an example the number of products that were entered into PIM changed from only entering main sellable end items to entering all of our products including sub-assemblies and hardware. This decision would have been better if it was made earlier. Getting the buy in and agreement would have been executed differently.
We are very happy with PIM. It meets our business needs to organize our product information.
Informatica's support service and community are a wonderful resource. They respond quickly to questions. They are continually updating and improving product documentation. They provide answers that solve the situation OR they submit it to research and development to be implemented in a future release.
3 out of 5.0, Reviewed Sep 18, 2015
when hotfixes, EBFs reeased , it becanme apprent that regression testing wasnt solid
beware of what is included and what is a 'licensable option'
that it is multi domain
incompatibility with latest technologies, is lagging too far behind.
better internal testing
ensure working more closely with both vendor and 3rd party, rather than just 3rd party during implementation
5 out of 5.0, Reviewed Sep 17, 2015
The vendor listened to our concerns and worked with us to deliver a successful implementation.
2 out of 5.0, Reviewed Apr 1, 2015
ActiveVos is a new product and not ready for a company our size.
Hold the vendor accountable to the requirements. Level set expectation and don't allow vendor to address the business without company IT involvement.
Strong MDM hub configurability. ETL, PowerCenter, Data Quality is strong and flexible.
The new workflow ActiveVos is not ready for use in large companies.
Fully vet their solution for the size of organization. Do not over promise a solution that cannot be delivered.
Ensure that the vendor fully understands the requirements and do not allow them to over promise capability.
Has some strong capabilities but new products are not fully developed.
Disorganization of resources and little company knowledge transfer.
Missed the go-live date.