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2.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Other...

    Nice features but not intuitive.

    Overall Comment

    Not intuitive enough for a cloud solution.

    What one piece of advice would you give other prospective customers?

    Research heavily before proceeding.

    If you could start over, what would your organization do differently?

    Be more careful choosing a cloud solution.


  • 3 out of 5.0, Reviewed

    Product(s): Fusion Product Hub

    Oracle isn't all that great.

    Overall Comment

    Product has some limitations and stability issues.

    What one piece of advice would you give other prospective customers?

    Spend time in building requirements before buying a product.

    What do you like most about the product or service?

    N/A.

    What do you dislike most about the product?

    N/A.

    What one thing do you wish the vendor did differently?

    Provide better support.

    If you could start over, what would your organization do differently?

    Spend more time working with 3rd party vendor to build a strategy and road map before implementation.

    Integration & Deployment - Overall comment

    Done by a 3rd party vendor.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Product Hub (EBS)

    Great software but tough vendor experience.

    Overall Comment

    While the software is complete and competitive, the company itself is difficult to negotiate with and to implement with.

    What one piece of advice would you give other prospective customers?

    Lock in top-notch talent from the vendor.

    What do you like most about the product or service?

    Completeness of software offering.

    What do you dislike most about the product?

    Analytics could be stronger, but allows use of additional product.

    What one thing do you wish the vendor did differently?

    More transparency.

    If you could start over, what would your organization do differently?

    Tie project success to vendor collaboration and accountability.

    Product capabilities - overall comment

    Product is good with strong capabilities and interfaces.

    Service & support - overall comment

    Vendor support needs improvement.

    Integration & Deployment - Overall comment

    Integration would be much improved with better vendor support.


  • 2 out of 5.0, Reviewed

    Product(s): Other...

    MDM - understand what you are embarking on before you jump in

    Overall Comment

    Product was a lot more difficult to implement then alluded.

    What one piece of advice would you give other prospective customers?

    Evaluate if you really need an MDM tool.

    What do you like most about the product or service?

    Integration with our CRM.

    What do you dislike most about the product?

    Not user friendly, too much technology for what we need. Requires scarce and expensive resources to support/enhance.

    What one thing do you wish the vendor did differently?

    Help us make the decision above instead of just wanting to make another sale.

    If you could start over, what would your organization do differently?

    Understand MDM better first, probably less technology.

    Product capabilities - overall comment

    I'm not sure

    Service & support - overall comment

    Has been improving in recent months.

    Integration & Deployment - Overall comment

    Very complex to implement


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.2

Ability to understand your organization's needs

(5)
3.0

Timely and complete response to product questions

(5)
3.0

Pricing and contract flexibility (pricing and terms)

(5)
2.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
2.8

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.4

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(5)
3.2

Ease of deployment

(5)
2.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.2

Quality of technical support

(5)
3.2

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.8

Data Modeling

(2)
4.0

Information Quality / Semantics

(2)
4.0

Load / Synch / Business Services / Integration

(3)
4.0

Workflow / BPM

(2)
3.5

Perform / Scaling / Avail / Security

(3)
3.7

Stewardship Support

(3)
3.3

Information Governance Support

(3)
3.7

Product Stability

(3)
4.0
1 2 3 4 5
Section
1

Additional Context

What is the number of source data systems that feed the MDM of the product data implementation?

10 or less

More than 10 but less than 50


What is the number of target systems fed by the MDM product data implementation?

10 or less

More than 10 but less than 50


Which best describes your organization's usage of MDM of product data?

Completely Operational

Equally operational and analytical

Primarily operational, but with some analytical usage


Which of the following best describes where the majority of your data attributes for MDM of Product Data are authored?

Coexistence

Centralized

Registry


What was the nature of your involvement?

Vendor Management

Development/Integration

Rollout and Install

Technical Assessment

Application Lead

Executive Sponsor

User Training

Vendor/Product Selection

Other...


Why did you purchase an MDM solution

Improve business process outcomes

Cost management

Create internal/operational efficiencies

Improve compliance and risk management

Improve customer relations/service

Drive innovation

Enhance decision making


What other vendors were considered? Multiple responses allowed.

IBM

Informatica

Oracle

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA