4 out of 5 (5 Ratings)

5 Verified Reviews

Stibo's STEP Trailblazer

Transformational upgrade

We have been users of STEP since 2008/9. We decided to upgrade to Trailblazer and completed that process in 2016. Stibo has been a great partner to us. They've listened to our feedback and continue to listen and improve their product. In the last year, they have started a Customer Advisory Board and given us advanced views into new functionality for upcoming releases. During our upgrade, they were great partners. We went from 5.3 to 7.4 and removed a great deal of custom code we had developed over the years. We are heavily integrated into the organization, and this was a risky implementation, but thanks to my IT partners and support from Stibo throughout the process, our upgrade went very smoothly. Stibo continues to be a great partner, and we are continuing to extend our relationship with them through the use of new products, such as Tagglo.

Stibo's STEP Trailblazer

Strong product, but company needs to build out services ecosystem

Product seems strong. Professional services ecosystem is lacking. The evaluation process of new capabilities seems quite onerous, perhaps due to growth

Stibo's STEP Trailblazer

Very sophisticated product, but not intuitive or easy to setup and implement.

The product is very sophisticated but has a number of issues. The system has numerous situations that where errors and lockups result. It is also very counterintuitive from a setup and architechture standpoint; may tasks that should be relatively straightforward take a long time to understand and implemented. There are other features that have not worked and are pending maintenance or assistance from the vendor.

Stibo's STEP Trailblazer

Implmentation to longer and more expensive then expected

Working as expected. Only surprise is the amount of development needed for basic enhancements. Would expect a mature product to allow for more configuration and less custimization on the front-end areas. Implmentation to longer and more expensive then expected.

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Stibo's STEP Trailblazer

Out of the box needs lots of customization but a powerful solution

Working with the Stibo team was great, the services team was responsive to our needs.