Enterprise social networking applications facilitate, capture and organize open conversations and information sharing between individual workers and groups within an organization. In addition to capabilities that support conversations and information sharing, they can keep track of the network of relationships between participants (via social graphs), in order to deliver a personalized stream of updates about events or conversations to individuals (via news feeds and activity streams). These applications help people find out about each other, have discussions, share information and generally interact. Interaction occurs either at a one-to-one level, or in groups, teams, communities and networks, and in the context of structured or unstructured business activities.

Enterprise Social Networking Applications

The workstream collaboration (WSC) market consists of products that deliver a conversational workspace based on a persistent group chat. Products in this market are primarily used to organize, coordinate, and execute outcome-driven teamwork such as that associated with the project- or process-related activities. Secondary uses can include ad hoc collaboration and community discussions.

Workstream Collaboration

Workstream Collaboration Software

Meeting solutions are real-time collaboration applications and associated endpoints that support interactions over a network between participants for team work, presentations, training and webinars. Some vendors segment their product lines to target and scale to one or several of those use cases, while others offer broad solutions that work for many purposes. Enterprise offerings in this market perform equally well for workers in meeting spaces, at their desks or when mobile, with integrated voice, video, messaging and content sharing. 
Organizations with complex needs typically have meeting solutions for internal use — for collaboration, learning and internal communication — that are separate from those for external use in sales or marketing. Such complex needs can result in running meeting solutions from more than one vendor. Complete meeting solutions enable richness of information and interaction by combining messaging, content and screen sharing, video and audio.

Meeting Solutions

Gartner defines the Employee Communications Applications market as technology enables “communicators” (employees in roles where they are responsible for managing internal communications) to plan, create, coordinate, customize, distribute and execute communication campaigns. ECA technology also analyzes internal communications (IC) effectiveness across channels, media, communication types, business impact and employee experience.

Employee Communications Applications

The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Team Collaboration Tools

Meta Workplace Reviews, Ratings, and Features - Gartner 2022

Overall rating of evaluation and contract negotiation with the vendor

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Overall rating of integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Overall rating of service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Overall rating of product capabilities

Product Capabilities

Scalability

Host Controls

Instructional

Extensions


Reporting and Management Controls


Meeting Access and Convenience

Enterprise Integration

Collaboration Integration

Workspace Integration

Additional Context

Zoom Meetings

Zoom

Webex Suite

Cisco

Microsoft Teams

Microsoft

BlueJeans Meetings

BlueJeans by Verizon

Google Chat

Google

Google Meet

Zoom Rooms

TeamViewer

Jabber

GoToMeeting

GoTo

500M - 1B USD

3B - 10B USD

50M - 250M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Services

Communications

Finance

Transportation

Education

Workplace

Engineer

This is an online collaboration software tool. it provides online group-works, instant messaging, video conferencing, and some news sharing. this service includes a free version that offers a series of services, like photo and video calls, and unlimited photos, file, and video storage. basically, it is a communication tool that connects everyone in our company, even if they are in working remotely. So this is so helpful for those, who work from home, we can easily connect with each and everyone at any time, anywhere, or on any device. 
also with the help of this tool, we can create each group of different projects that are easily understandable. 
this secure and common file of storage is so secure for our files storage. this provides real-time messaging chat with our clients and colleagues. 

MANAGER - WH PROJECTS

Workplace by Meta or previously Facebook is the perfect workstream as well as the meeting solution platform. This platform is not only helpful for online video meetings but I can do a lot more than that. We at my organization are using this meeting solution for the past three years and really like the overall features and performance of this platform. I can do video chat or video meetings within my organization quickly, this platform generates a unique meeting link and ID and just by sharing this with anyone with the organization I can quickly able to jump on the meetings, the host has almost all the controls and host can add any members at any time to a particular meeting or able to remove anyone during the meeting. The host can share the screen with just one click and is also able to allow any participants to share their screen as well. This whole process is seamless and the security with this platform is good too. when it comes to the integration future, I am really impressed, the integration process is seamless and there are many third-party APIs and platforms are available for the integration and on the other hand, they provide technical support for the integration without any additional cost. The meeting recording, file sharing during the meeting, and the chat feature are great, I can record all my meetings with one click. The customization process is easy and there is a lot of scope for the customization as well. The customer support and the cost of this platform is very good and economical I must say. Hence my overall experience using this platform is good.

Amazon Web Services (AWS)

Zoho

247meeting

VideoMeet

Kaltura

SMART

Vidyo

Adobe

Fingent

Whereby

Manager

Workplace by Facebook is the perfect workstream and online meeting platform. This platform is best for voice meetings/calls, video meetings/calls, and chatting. I have been using this for more than three years and really like the overall quality of this platform. The quality of video chat or meeting is simply great, this provides a great high definition video output that even works great in the slow internet connections, I can simply able to share the video meeting link with others using the chat feature, I can share content, files and I can simply chat with the others in this platform. The voice quality is great too and works seamlessly. I can also able to integrate this platform with others easily as there are many options and other third-party applications are available for the integration, this process is really seamless. The customer support and the cost of this platform are really good and I have no issue with this. This platform also provides me the flexibility to go live, I can broadcast anything using this feature. The screen sharing, meeting security is great, hence my overall experience using this platform is very good.

SAS Coordinator, Tertiary Level

For me, I primarily utilize the Chat feature function, which is excellent. It's straightforward to use, even for those who aren't computer savvy, thanks to its resemblance to Facebook Messenger. The chat usually works well and is ideal for online meetings as well. To be honest, my overall professional experience has been fantastic; we collaborate on business Facebook, share posts, and have fun together in addition to keeping up with what's going on in the firm and corporate updates.

Business Analyst

  Within the internal structure of my company, Workplace is adopted as a communication/collaboration hub for employees to connect across my organization. It has somewhat close similarities to Facebook and thus, it was easy for me to pick up as I have been using Facebook for almost a decade.
 Beyond the above, Workplace also integrates very well with a variety of business and productivity tools , we rely upon , on a day by day basis to achieve work goals. All in all, I believe that Workplace is a simpler way to stay in touch with co -employees than any other option available within my organization.

DIGITAL SUPPORT ADMIN

Workplace allows you to easily communicate with your team by using the online chat option, regular call or through video conference.

Active

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50M-1B USD

1B-10B USD

Gov't/PS/Ed

SENIOR RECRUITER

Workplace from Meta is helping to connect with our clients and colleagues. As we have multiple branch offices within the country and we have to interpret with them throughout the day. For this internal communication and sharing data, we needed some good options with a combination of workplace and Meta helped us a lot in this aspect. Overall, I am very happy with my experience using Workplace from Meta. The features and services provided by them are totally outstanding.

CS ADVISOR

Workplace helps you to create interactive content and share information with each other in the organization.

SENIOR HUMAN RESOURCES RECRUITER

I have used Workplace by Facebook in my organization and the best thing about it was that it made our team more communicative. Also, with this great communication and collaboration within the organization and team, we achieved great results. The productivity of our team increased and efficiency became fantastic with this tool.

Fraud Investigation And Transaction Moni

Workplace is used in all branches of my company. We rely on this platform for day to day work related communication and collaboration activity. While not the most easy tool to get an hang of, I have found it helpful when it comes down to engaging with colleagues, including those I have never met physically and those whose work duty does make it unlikely for me to encounter them.
 

Reviewer Insights and Demographics