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1.0 out of 5.0 (1 ratings)

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  • 1 out of 5.0, Reviewed

    Product(s): Cognos TM1

    TM1 Cloud Saas isn't ready.

    Overall Comment

    Do not sign up for IBM TM1 Cloud SaaS. Infrastructure isn't ready, Cloud Support team isn't ready, and communication is too slow. There are just too much gap between support group, Ops group and Development group. If you have very small local/departmental models, they can be supported. If you are planning to run global model that requires 24/7 with multiple updates daily, you should not consider SaaS option. We have three models running and for the past 2 month’s production went down at least 50 times and IBM team is still struggling to figure out the root cause. Typically weekend Ops support person doesn't have enough TM1 knowledge to support on severe production issues, so you will need to escalate the issue to their management to get more senior person get involved. Infrastructure monitoring system isn't mature and we have a few failures due to the disk space issue. I truly like IBM TM1 and BI, but SaaS infrastructure and team aren't ready for global forecast/planning models.

    What one piece of advice would you give other prospective customers?

    itemize.

    What do you like most about the product or service?

    performance when it works.

    What do you dislike most about the product?

    everything except the performance when it works.

    What one thing do you wish the vendor did differently?

    Organize better cloud support/Ops/Development team and better training needs to be provided to Infrastructure team.

    If you could start over, what would your organization do differently?

    If you have enough budget, implement on AWS.

    Product capabilities - overall comment

    server is always down


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
1.0

Timely and complete response to product questions

(1)
1.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
1.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(1)
1.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
1.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
1.0

Was the support package worth it?


Quality of technical support

(1)
1.0

Quality of peer user community

(1)
1.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
1.0
Section
1

Additional Context

Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America