Jun 8, 2016
Do not sign up for IBM TM1 Cloud SaaS. Infrastructure isn't ready, Cloud Support team isn't ready, and communication is too slow. There are just too much gap between support group, Ops group and Development group. If you have very small local/departmental models, they can be supported. If you are planning to run global model that requires 24/7 with multiple updates daily, you should not consider SaaS option. We have three models running and for the past 2 month’s production went down at least 50 times and IBM team is still struggling to figure out the root cause. Typically weekend Ops support person doesn't have enough TM1 knowledge to support on severe production issues, so you will need to escalate the issue to their management to get more senior person get involved. Infrastructure monitoring system isn't mature and we have a few failures due to the disk space issue. I truly like IBM TM1 and BI, but SaaS infrastructure and team aren't ready for global forecast/planning models.