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OSIsoft

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on OSIsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PI System

    Insights drive better business outcomes

    Overall Comment

    Excellent tech and business knowledge ... commercial model a little dated.

    What one piece of advice would you give other prospective customers?

    Do a POC, understand all your commerical options.

    What do you like most about the product or service?

    Innovation, usablity.

    What do you dislike most about the product?

    Slow cloud adoption.

    What one thing do you wish the vendor did differently?

    Commerical construct.

    If you could start over, what would your organization do differently?

    Have the end user / shop floor users involved.


  • 4 out of 5.0, Reviewed

    Product(s): PI System

    Seamless Integration with manufacturing systems

    Overall Comment

    Satisfactory

    What one piece of advice would you give other prospective customers?

    Engage business and IT stake holders

    What do you like most about the product or service?

    Minimal maintenance

    What do you dislike most about the product?

    Ease of integration

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Consider cloud architecture


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
3.0

Ability to understand your organization's needs

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.0

How long did your deployment take?

3-6 months

6-9 months


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of deployment

(2)
4.0

What was your implementation strategy?

Worked with just the vendor


Deployment architecture

On-premises


Section
1

Service & Support

Overall rating of service and support from the vendor

(2)
4.5

Quality of technical support

(2)
4.5

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Quality of peer user community

(2)
4.5

Timeliness of vendor's response

(2)
4.5

Quality and availability of end-user training

(2)
4.0

Meter Data Analytic Support

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Ease of Use

(2)
4.5

Scalability

(2)
4.5

Integration

(2)
4.0

Customization

(2)
3.0

Validation, Editing and Estimation

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

Please rate your overall experience with this vendor

(2)
4.0

Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Drive innovation

Improve business process outcomes

Improve compliance & risk management


What was the nature of your involvement?

Decision Maker or Business Sponsor

Implementation, Maintenance or other IT support


What were the key factors that drove your decision?

Link KPIs to corporate objectives

Make better insights available to more people


Choose the option that best describes the complexity of your implementation/number of meters

100,000-500,000

over 10,000,000


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America


What was your technology adoption bias for this implementation?

Aggressive (willing to adopt technologies while relatively new & risky)

Conservative (adopt only proven technologies)


Go-live Year

2006

2013


What other vendors were considered?

Honeywell Process Solutions

OSIsoft


Section
1

Lessons Learned

Would you recommend this product or service to others?

Yes


How satisfied is your organization with the product or service meeting its needs?

(2)
4.0

How satisfied is your organization with the value the product or service provides for the money spent?

(2)
3.5
1 2 3 4 5