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SAP

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Meter Data Management and Operations Solutions

    What was promised was not delivered

    Overall Comment

    It is appalling, slow application not easy to navigate slow experience

    What one piece of advice would you give other prospective customers?

    Look at operation function and how user friending this application is in conducting your business.

    What do you like most about the product or service?

    The opertational side (accounts/warehouse management) is good

    What do you dislike most about the product?

    the CRM and front business facing application and performance is slow and poor

    What one thing do you wish the vendor did differently?

    Supplied a better product

    If you could start over, what would your organization do differently?

    Outline KPI's in greater detail, review the usabilibity factor and management of CRM application.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

How long did your deployment take?

6-9 months


Ease of deployment

(1)
1.0

What was your implementation strategy?

Worked with just the vendor


Deployment architecture

On-premises


Section
1

Service & Support

Overall rating of service and support from the vendor

(1)
2.0

Quality of technical support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Quality of peer user community

(1)
1.0

Quality and availability of end-user training

(1)
1.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Ease of Use

(1)
1.0

Scalability

(1)
4.0

Integration

(1)
2.0

Customization

(1)
1.0
Section
1

Additional Context

Please rate your overall experience with this vendor

(1)
3.0

Why did you purchase the software or service?

Other


What was the nature of your involvement?

End user computing stakeholder

Functional Assessment


What were the key factors that drove your decision?

Customer satisfaction

Increased revenue


Choose the option that best describes the complexity of your implementation/number of meters

0-100,000


In which region(s) did your deployment take place?

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America


What was your technology adoption bias for this implementation?

Mainstream (adopt maturing technologies with manageable risk)


Go-live Year

2015


What other vendors were considered?

Oracle


Section
1

Lessons Learned

Would you recommend this product or service to others?

No


How satisfied is your organization with the product or service meeting its needs?

(1)
1.0

How satisfied is your organization with the value the product or service provides for the money spent?

(1)
1.0
1 2 3 4 5