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4.0 out of 5.0 (6 ratings)

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We have aggregated ratings data on Kony but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Kony Mobility Platform

    Quick Solutions and Great Products

    Overall Comment

    Great company to work with and great products to speed up development and organisation. The app creation was very quick, within one week we had a working concept. Kony Studio is pretty simple to use and the framework is quite flexible. If something is outside of the general API it can be added with native code pretty easily and referenced inside the project.

    If you could start over, what would your organization do differently?

    We would have had them start working sooner.

    Service & support - overall comment

    service-support-overall-comments


  • 4 out of 5.0, Reviewed

    Product(s): Kony MobileFabric

    Kony has the technical skills to implement what you need when you need it.

    Overall Comment

    They work quickly and respond to well to changes in scope.

    What one piece of advice would you give other prospective customers?

    Spend time up front defining your desired user experience. Spend an equal amount of time understanding the resources you will need to support that experience.

    What do you like most about the product or service?

    Kony executed our vision and moved us to the top of the market. When we need to respond to user demands, we have the tools to do it.

    What one thing do you wish the vendor did differently?

    Better project managment and change management support.

    If you could start over, what would your organization do differently?

    We moved from a third-party provider to creating our own customized mobile app and online banking service. We should have taken a harder look at our org. chart and planned for more dedicated resources in IT, Operations, and other areas committed to this critical service for our members.

    Service & support - overall comment

    We have a dedicated on-site resource responding to needs in real time. We could not have achieved our goals without him.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Kony Mobility Platform

    Easy to build across

    Overall Comment

    Simple product but service integration needs maturity

    Product capabilities - overall comment

    Good

    Service & support - overall comment

    4

    Integration & Deployment - Overall comment

    4


  • 4 out of 5.0, Reviewed

    Product(s): Kony Mobility Platform

    Implementation was easy but need to develop more partnership to improve local assistance.

    Overall Comment

    The product is good, the support could be better.

    What one piece of advice would you give other prospective customers?

    Be aware of local support.

    What do you like most about the product or service?

    Multi-platform.

    What do you dislike most about the product?

    Local Support.

    What one thing do you wish the vendor did differently?

    The Product.

    If you could start over, what would your organization do differently?

    Prepare internal people before initial project.

    Service & support - overall comment

    The support could be better.


  • 4 out of 5.0, Reviewed

    Product(s): Kony Mobility Platform

    Mobile platform journey

    Overall Comment

    Very good

    What one piece of advice would you give other prospective customers?

    Layout high level end to end architecture, before starting development of apps; consider security, data access, integration with legacy data.

    Integration & Deployment - Overall comment

    Very good


  • 4 out of 5.0, Reviewed

    Product(s): Kony Mobility Platform

    Quick and fairly easy implementation

    Overall Comment

    It was a good experience

    What one piece of advice would you give other prospective customers?

    Define the processes required to support this new channel moving forward

    What do you like most about the product or service?

    Flexibility

    What one thing do you wish the vendor did differently?

    Be more specific

    If you could start over, what would your organization do differently?

    Allow the Business to be a part of the decision making

    Product capabilities - overall comment

    It does not have older technology which some other solutions have

    Service & support - overall comment

    They were pretty responsive

    Integration & Deployment - Overall comment

    Fine


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.2

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(5)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.2

How long did your deployment take?

6 - 9 months (<9)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.8

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(5)
4.0

Quality of technical support

(5)
3.8

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0

ALM Support

(1)
4.0

Analytics

(2)
2.5

Arch. Support for Hybrid/Mobile Web

(3)
4.0

Arch. Support for Native Platforms

(3)
4.7

B2C Prebuilt Apps/Templates

(1)
4.0

Cloud Services and Offline Support

(1)
5.0

Integration and Consultants

(4)
3.8

Security/Deployment/Distribution

(3)
4.3

Standard-Based Development/Openness

(3)
4.3

Testing and Test Cloud

(1)
5.0

Toolset Including Build Cloud

(1)
5.0

UX Quality Across Platforms

(3)
4.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Other...


Why did you purchase a Mobile Application Development Platform solution?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve customer relations/service

Reduce time to market

Improve business process outcomes

Cost management

Improve compliance and risk management


What other vendors were considered?

IBM

Apple

Kony

Microsoft

SAP

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Strong services expertise

Breadth of services

Overall cost

Financial/organizational viability

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America