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Salesforce

4.3 out of 5.0 (28 ratings)

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We have aggregated ratings data on Salesforce but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Force.com

    Agnostic Architecture. Secure Data transmission

    Overall Comment

    Offers excellent integration to existing platform

    What one piece of advice would you give other prospective customers?

    supporting instructions/artifacts could be better

    What do you like most about the product or service?

    ease of implementation product roadmap relationship to JPMC support

    What do you dislike most about the product?

    Cost and data at rest is not protected to the client's satisfaction. we are looking at alternate solutions for data protection

    What one thing do you wish the vendor did differently?

    Better data protection on the cloud

    Product capabilities - overall comment

    Easy Integration. Agnostic Architecture. Excellent Roadmap and product development strategy.

    Service & support - overall comment

    Salesforce provides excellent support to their tier-1 clients.


  • 4 out of 5.0, Reviewed

    Product(s): Force.com

    Great, but Dangerous

    Overall Comment

    The capabilities of the platform were greater than the ability of our business team to adjust legacy SDLC to adopt the flexibility that is possible with the platform. We ended up creating a highly bespoke, customised system as though we were building from the ground up on a platform did not arrive with pre-enabled capabilities. Because of this, we took on a LOT of future maintenance and support because everything that was added in the future involved changes to the customised system. Best practice to keep the code customizations to a minimum and lean as much as possible on the capabilities that the platform comes with, even to the point of a modifying business process where possible, to avoid future difficulty in maintaining the system.

    What one piece of advice would you give other prospective customers?

    Utilise configuration of the platform and not code customization. Tweak business process where possible to allow utilisation of out-of-box platform capabilities.

    What do you like most about the product or service?

    Flexibility and capability of the broader platform offerings.

    What do you dislike most about the product?

    As everyone knows, it is relatively expensive. If you customise the capabilities at all, you can get yourself into a situation where you pick up maintenance costs and lose some of the inherent benefits of the platform.

    What one thing do you wish the vendor did differently?

    Provided stronger best practice guidance from the start, so we didn't end up going so far down the full code customization path.

    If you could start over, what would your organization do differently?

    Not customise the Force.com platform as much as we did.

    Service & support - overall comment

    N/A.


  • 5 out of 5.0, Reviewed

    Product(s): Force.com

    Training sessions very helpful.

    Overall Comment

    Very Simple straight forward implementation process.

    What one piece of advice would you give other prospective customers?

    Don't 100% rely on 3rd party.

    What do you like most about the product or service?

    Enduser satifaction

    If you could start over, what would your organization do differently?

    Get upfront training.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): Force.com

    Eliminate hardware cost and very stable.

    Overall Comment

    Stable product.

    What one piece of advice would you give other prospective customers?

    Keep evaluate the release notes, many features added over times.

    What do you like most about the product or service?

    On the cloud and great performance.

    What do you dislike most about the product?

    Features to add.

    What one thing do you wish the vendor did differently?

    Make the product more available.

    If you could start over, what would your organization do differently?

    Get / train more resources before the project start.

    Service & support - overall comment

    Many times the support escalate to engineer for issue found.


  • 5 out of 5.0, Reviewed

    Product(s): Salesforce1

    next generation platform for app/web/mobile business application development

    Overall Comment

    Good engagement and future roadmap to support life science customers.

    What one piece of advice would you give other prospective customers?

    overlaying compliance on this kind of platform adds unnecessary overhead.

    What do you like most about the product or service?

    flexibility, RAD and agility.

    What do you dislike most about the product?

    building the framework and applying standard and governance is not under EA's control.

    What one thing do you wish the vendor did differently?

    separate org. model for life science industry.

    If you could start over, what would your organization do differently?

    May consider the comparison between single org. concepts vs. multiple org concepts. Single org. can add unnecessary constraints and reduce the flexibility of RAD.


  • 4 out of 5.0, Reviewed

    Product(s): Force.com

    Implementation easy with out of the box features and limited customizations.

    Overall Comment

    Technology and Implementation selection.

    What one piece of advice would you give other prospective customers?

    ensure technology and design selection maps to business and IT strategic view of your organziation.

    What do you like most about the product or service?

    scalability.

    What do you dislike most about the product?

    cost.

    If you could start over, what would your organization do differently?

    More time allocated for business requirement gathering.


  • 4 out of 5.0, Reviewed

    Product(s): Salesforce1

    Easy to deploy. SF is quirky but worth it.

    Overall Comment

    SalesForce has its quirks but overall the implementation time is vastly reduced from traditional coding.

    What one piece of advice would you give other prospective customers?

    Make sure you understand the basic concepts of SF - Contact for People, Company for just about everything else. Keep it simple.

    What do you like most about the product or service?

    Ease of configuration.

    What do you dislike most about the product?

    Deployment of packages needs some serious improvements.

    What one thing do you wish the vendor did differently?

    Have the same sense of urgency as we did.

    If you could start over, what would your organization do differently?

    Better understanding with the vendor.


  • 3 out of 5.0, Reviewed

    Product(s): Force.com

    Easy implementation but a closed system with limited features and still maturing.

    Overall Comment

    It is a great cloud platform making development a breeze.

    What one piece of advice would you give other prospective customers?

    Great cloud provider and adoption in the market.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Does not do webservices well.

    What one thing do you wish the vendor did differently?

    Tighter Integration between Heroku and the SF platform.

    If you could start over, what would your organization do differently?

    Map feature availability and then choose the platform.

    Service & support - overall comment

    Good support and reponsive.

    Integration & Deployment - Overall comment

    Very easy to use.


  • 4 out of 5.0, Reviewed

    Product(s): Salesforce1

    Digital enablement - use data and insights as we grow.

    Overall Comment

    The product delivery is easy to deploy and there are several vendors that have strong and mature experience in this space.

    What one piece of advice would you give other prospective customers?

    Strong business partner lead during delivery, msa completed well in advance of project kicking off, and ensure you have an IT structure to support the application.

    What do you like most about the product or service?

    Flexibility yet good standard templates. We are deploying an 80/20 rule when deploying acorss markets.

    What do you dislike most about the product?

    Pricing model differs across markets.

    What one thing do you wish the vendor did differently?

    Consistant and transparent pricing.

    If you could start over, what would your organization do differently?

    Develop a more mature infrastructure model on the IT side to support the platform.

    Product capabilities - overall comment

    ease of use for our sales teams

    Service & support - overall comment

    fair support however high level and does not have the deep knowledge to meet our exact needs.

    Integration & Deployment - Overall comment

    easy to configure.


  • 5 out of 5.0, Reviewed

    Product(s): Heroku

    Ease of deployment and maturity are unmatched

    Overall Comment

    Been a Heroku customer from very early on at different organizations. Always happy with them.

    What one piece of advice would you give other prospective customers?

    Set up primarily for organizations that know what they are doing. Good online docs, but if you need a lot of hand-holding/support it isn't available at lower-level tiers. Suggest purchasing support. We don't feel that we need it but some organizations will.

    What do you like most about the product or service?

    Ease of deployment. Developer-focused docs.

    What do you dislike most about the product?

    Same as above.

    What one thing do you wish the vendor did differently?

    Better support options for mid-level deployments. Still heavily reliant on underpinning service providers. Been MUCH better the last 2 years, but was a problem prior to that.

    If you could start over, what would your organization do differently?

    We're comfortable with Heroku, so nothing additional

    Product capabilities - overall comment

    For the right type of web application, Heroku cannot be matched.

    Service & support - overall comment

    Support is available for larger implementations. We did not need it.

    Integration & Deployment - Overall comment

    Very easy to use


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(25)
3.7

Ability to understand your organization's needs

(26)
4.0

Timely and complete response to product questions

(26)
4.1

Pricing and contract flexibility (pricing and terms)

(24)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(28)
4.1

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(27)
4.0

Ease of integration using standard APIs and tools

(27)
4.1

Quality and availability of end-user training

(27)
3.9

Ease of deployment

(27)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(25)
4.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(24)
4.2

Quality of technical support

(24)
4.0

Quality of peer user community

(23)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(27)
4.3

ALM Support

(15)
3.9

Analytics

(19)
4.1

Arch. Support for Hybrid/Mobile Web

(18)
4.4

Arch. Support for Native Platforms

(17)
4.0

B2C Prebuilt Apps/Templates

(14)
4.3

B2E Back-Office Apps/Templates

(13)
3.9

B2E Front-Office Apps/Templates

(12)
4.4

Cloud Services and Offline Support

(17)
4.3

Integration and Consultants

(19)
4.4

AD Productivity

(17)
4.2

Security/Deployment/Distribution

(19)
4.3

Standard-Based Development/Openness

(19)
4.4

Testing and Test Cloud

(18)
4.2

Toolset Including Build Cloud

(17)
4.2

UX Quality Across Platforms

(16)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Development/Integration

Functional Assessment

Technical Assessment

Application Lead

Rollout and Install

Vendor/Product Selection

Vendor Management

User Training

Other...


Why did you purchase a Mobile Application Development Platform solution?

Improve business process agility

Improve customer relations/service

Create internal/operational efficiencies

Drive revenue growth

Reduce time to market

Cost management

Enhance decision making

Drive innovation

Improve business process outcomes

Improve supplier or partner relations

Improve compliance and risk management

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Oracle

SAP

IBM

Salesforce

Google

MicroStrategy

Apple

Click Software

MotorolaSolutions

Pegasystems

Verivo Software

Xamarin

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Technological innovation

Product roadmap and future vision

Strong services expertise

Strong consulting partnership

Breadth of services

Overall cost

Strong customer focus

Pre-existing relationships

Financial/organizational viability

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America

Asia/Pacific

Europe, Middle East and Africa