5 out of 5.0, Reviewed Dec 5, 2016
go for it
3 out of 5.0, Reviewed Nov 29, 2016
Easy implementation Lot of teething issues and pretty cumbersome to learn. Not intuitive from a process perspective.
Please look at the key things you are looking from the platform. If they are not available in the standard package, you may need to custom build it. That would determine whether you want to custom build a solution or just take an out of the box salesforce implementation
Cloud based solution
Cumbersome workflows for a services business
Customize proactively rather than waiting for us to provide inputs. Implementation partner didnt understand our nature of business
Go for Zoho CRM as it is a cheaper option
4 out of 5.0, Reviewed Nov 18, 2016
I've only worked with the vendor when we have an incident or outtage. They seem to respond quickly, but don't always provide an explanation of what caused the outtage/incident.
Get to know the base tool before customizing
Look and feel
The ability to migrate code from lower environments up is difficult and certain objects won't even migrate.
Better planning and requirements gathering up front.
Not involved in deployments or integrations as far as coding and setup. I just test them.
5 out of 5.0, Reviewed Nov 9, 2016
One of the leading softwares, easy to use and verz easy to implement, without coading and programming
Go with SF
It is intuitive
Decrease the price of the solution
Nothing -flawless experience with SF
4 out of 5.0, Reviewed Nov 9, 2016
Good and strong solution, with pricing policy adaptable to all company size
Salesforce CRM solution is actually the "best of bridge"
Easy and fast to configure
Improve the solution for data-cryptography
Acquire the certificated skills before start the project
2 out of 5.0, Reviewed Nov 7, 2016
As a smaller account engaing with Salesforce is difficult, self service is poor, but only really interested in larger accounts. One aspect that is frustrating is the to upgrade number of users is not a simple click and upgrade, Saleforce use real people to carry out what could / should be a self upgrade. I think this is bad for the user, and surely limits Salesforce growth.
Fully evaluate your needs (what's new) - as Salesforce is very powerful but possibly to much for a smaller sales function and emerging competitors might offer an alternative.
It is robust, industry leader, so most team members already have used. It is (in principle) highly configurable - but that requires a lot of work.
The interfaces are cluncky and out dated, things always take more clicks than needed.
The mobile and Outlook intergrations could be massively improved.
I think that Salesforce feels like a cloud 1.0 product and changes such as Lightning Experience / Salesforce get it to a 1.5 product. The question is, is it worth starting again? or sticking with the devil you know. So far the later.
5 out of 5.0, Reviewed Oct 18, 2016
Great vendor to work with. We are a nonprofit and they support nonprofits and have a whole division dedicated to them
Know what you are getting into, the limitations of the software
Agility and ease of use for both users and developers
right now nothing, they have met all our expectations.
understood our business
educate our integrator who was not experienced with our complexities.
We use a third party and infrequently need to go to Salesforce directly. There stuff works.
4 out of 5.0, Reviewed Oct 18, 2016
Excellent experience. Applications and processes seemles port over to SalesForce1 platform enabling our staff to access information while on the go.
Follow SalesForce directions and it will work for you
it works as the vendor said it would work. No custom code is needed - all functionality is out of the box enabling us to go mobile
Great support - responsvie, knowledgebale, able to answer our questions.
4 out of 5.0, Reviewed Oct 3, 2016
Format of the pages are well thought out and designed.
3 out of 5.0, Reviewed Sep 21, 2016
Overall the implementation of the new services went smoothly. The legal and contracting process was extremely inflexible and exhaustive. Legal representation was perhaps the toughest we have ever worked with.
Be prepared for the long and drawn out contracting process.
Flexibility to adapt to multiple different business needs.
Amount of expertise needed to do development.
Acted more collaboratively and openly while in the contracting process.
Did not purchase support