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Salesforce

4.2 out of 5.0 (39 ratings)

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We have aggregated ratings data on Salesforce but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Salesforce1

    implementation was smooth

    Overall Comment

    great

    What one piece of advice would you give other prospective customers?

    go for it

    What do you like most about the product or service?

    easy

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    none


  • 3 out of 5.0, Reviewed

    Product(s): Salesforce1

    Implementation was easy, but platform has limitations for a services business

    Overall Comment

    Easy implementation Lot of teething issues and pretty cumbersome to learn. Not intuitive from a process perspective.

    What one piece of advice would you give other prospective customers?

    Please look at the key things you are looking from the platform. If they are not available in the standard package, you may need to custom build it. That would determine whether you want to custom build a solution or just take an out of the box salesforce implementation

    What do you like most about the product or service?

    Cloud based solution

    What do you dislike most about the product?

    Cumbersome workflows for a services business

    What one thing do you wish the vendor did differently?

    Customize proactively rather than waiting for us to provide inputs. Implementation partner didnt understand our nature of business

    If you could start over, what would your organization do differently?

    Go for Zoho CRM as it is a cheaper option


  • 4 out of 5.0, Reviewed

    Product(s): Force.com

    From a testing perspective, it's a straightforward application

    Overall Comment

    I've only worked with the vendor when we have an incident or outtage. They seem to respond quickly, but don't always provide an explanation of what caused the outtage/incident.

    What one piece of advice would you give other prospective customers?

    Get to know the base tool before customizing

    What do you like most about the product or service?

    Look and feel

    What do you dislike most about the product?

    The ability to migrate code from lower environments up is difficult and certain objects won't even migrate.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Better planning and requirements gathering up front.

    Integration & Deployment - Overall comment

    Not involved in deployments or integrations as far as coding and setup. I just test them.


  • 5 out of 5.0, Reviewed

    Product(s): Salesforce1

    Implementation was easy and administration time got reduced by half

    Overall Comment

    One of the leading softwares, easy to use and verz easy to implement, without coading and programming

    What one piece of advice would you give other prospective customers?

    Go with SF

    What do you like most about the product or service?

    It is intuitive

    What do you dislike most about the product?

    Price

    What one thing do you wish the vendor did differently?

    Decrease the price of the solution

    If you could start over, what would your organization do differently?

    Nothing -flawless experience with SF


  • 4 out of 5.0, Reviewed

    Product(s): Force.com

    Implementation and delivery very smart, and training and certification complete and easy

    Overall Comment

    Good and strong solution, with pricing policy adaptable to all company size

    What one piece of advice would you give other prospective customers?

    Salesforce CRM solution is actually the "best of bridge"

    What do you like most about the product or service?

    Easy and fast to configure

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Improve the solution for data-cryptography

    If you could start over, what would your organization do differently?

    Acquire the certificated skills before start the project


  • 2 out of 5.0, Reviewed

    Product(s): Salesforce1

    Could do better.... but an improvement

    Overall Comment

    As a smaller account engaing with Salesforce is difficult, self service is poor, but only really interested in larger accounts. One aspect that is frustrating is the to upgrade number of users is not a simple click and upgrade, Saleforce use real people to carry out what could / should be a self upgrade. I think this is bad for the user, and surely limits Salesforce growth.

    What one piece of advice would you give other prospective customers?

    Fully evaluate your needs (what's new) - as Salesforce is very powerful but possibly to much for a smaller sales function and emerging competitors might offer an alternative.

    What do you like most about the product or service?

    It is robust, industry leader, so most team members already have used. It is (in principle) highly configurable - but that requires a lot of work.

    What do you dislike most about the product?

    The interfaces are cluncky and out dated, things always take more clicks than needed.

    What one thing do you wish the vendor did differently?

    The mobile and Outlook intergrations could be massively improved.

    If you could start over, what would your organization do differently?

    I think that Salesforce feels like a cloud 1.0 product and changes such as Lightning Experience / Salesforce get it to a 1.5 product. The question is, is it worth starting again? or sticking with the devil you know. So far the later.


  • 5 out of 5.0, Reviewed

    Product(s): Force.com, Salesforce1

    It's about the platform

    Overall Comment

    Great vendor to work with. We are a nonprofit and they support nonprofits and have a whole division dedicated to them

    What one piece of advice would you give other prospective customers?

    Know what you are getting into, the limitations of the software

    What do you like most about the product or service?

    Agility and ease of use for both users and developers

    What do you dislike most about the product?

    right now nothing, they have met all our expectations.

    What one thing do you wish the vendor did differently?

    understood our business

    If you could start over, what would your organization do differently?

    educate our integrator who was not experienced with our complexities.

    Service & support - overall comment

    We use a third party and infrequently need to go to Salesforce directly. There stuff works.


  • 4 out of 5.0, Reviewed

    Product(s): Salesforce1

    Works as advertised - simple, easy, same functionality

    Overall Comment

    Excellent experience. Applications and processes seemles port over to SalesForce1 platform enabling our staff to access information while on the go.

    What one piece of advice would you give other prospective customers?

    Follow SalesForce directions and it will work for you

    What do you like most about the product or service?

    it works as the vendor said it would work. No custom code is needed - all functionality is out of the box enabling us to go mobile

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Deploy quicker

    Service & support - overall comment

    Great support - responsvie, knowledgebale, able to answer our questions.


  • 4 out of 5.0, Reviewed

    Product(s): Force.com, Heroku

    n/a

    Overall Comment

    Format of the pages are well thought out and designed.

    What one piece of advice would you give other prospective customers?

    n/a

    What do you like most about the product or service?

    n/a

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    n/a

    Service & support - overall comment

    n/a


  • 3 out of 5.0, Reviewed

    Product(s): Salesforce1

    Implementation Smooth - Contracting Not So Much.

    Overall Comment

    Overall the implementation of the new services went smoothly. The legal and contracting process was extremely inflexible and exhaustive. Legal representation was perhaps the toughest we have ever worked with.

    What one piece of advice would you give other prospective customers?

    Be prepared for the long and drawn out contracting process.

    What do you like most about the product or service?

    Flexibility to adapt to multiple different business needs.

    What do you dislike most about the product?

    Amount of expertise needed to do development.

    What one thing do you wish the vendor did differently?

    Acted more collaboratively and openly while in the contracting process.

    Service & support - overall comment

    Did not purchase support


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(34)
3.7

Ability to understand your organization's needs

(35)
3.8

Timely and complete response to product questions

(36)
4.1

Pricing and contract flexibility (pricing and terms)

(33)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(37)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(36)
4.0

Ease of integration using standard APIs and tools

(35)
4.1

Quality and availability of end-user training

(35)
3.9

Ease of deployment

(37)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(34)
4.1

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(32)
4.1

Quality of technical support

(31)
3.9

Quality of peer user community

(31)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(37)
4.3

ALM Support

(18)
3.9

Analytics

(24)
3.9

Arch. Support for Hybrid/Mobile Web

(23)
4.2

Arch. Support for Native Platforms

(22)
3.8

B2C Prebuilt Apps/Templates

(17)
4.1

B2E Back-Office Apps/Templates

(16)
3.7

B2E Front-Office Apps/Templates

(17)
4.1

Cloud Services and Offline Support

(23)
4.2

Integration and Consultants

(21)
4.4

AD Productivity

(18)
4.2

Security/Deployment/Distribution

(25)
4.2

Standard-Based Development/Openness

(24)
4.3

Testing and Test Cloud

(25)
4.1

Toolset Including Build Cloud

(22)
4.1

UX Quality Across Platforms

(23)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Technical Assessment

Application Lead

Development/Integration

Rollout and Install

Vendor Management

Vendor/Product Selection

User Training

Other...


Why did you purchase a Mobile Application Development Platform solution?

Improve business process agility

Create internal/operational efficiencies

Improve customer relations/service

Drive revenue growth

Improve business process outcomes

Enhance decision making

Reduce time to market

Cost management

Drive innovation

Improve supplier or partner relations

Improve compliance and risk management

Other...


What other vendors were considered?

Microsoft

Oracle

Salesforce

SAP

Google

IBM

MicroStrategy

Adobe

Apple

Click Software

MotorolaSolutions

Pegasystems

Verivo Software

Xamarin

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Technological innovation

Strong services expertise

Product roadmap and future vision

Strong customer focus

Breadth of services

Overall cost

Strong consulting partnership

Strong user community

Pre-existing relationships

Financial/organizational viability

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

APAC

EMEA

Latin America

Asia/Pacific