4.2 out of 5 (62 Ratings)

61 Verified Reviews

AppExchange

Robust back-end features at the cost of reduced usability and sharper learning curve.

The initial pitch and partnership started strong, then we were deprioritized for a little while. Afterward, contract renewal came up and again we were the focal point, which has pretty much maintained in that fashion after Eloqua was acquired by Oracle. My current Account Managers and Product Specialists are very attentive and responsive; probably more than I am to them at this point. We had a mislaunch of the CLR (Closed Loop Reporting) Module, which was implemented by one of their analysts/programmers, but had a bunch of issues and was never fully trusted or utilized. The current team is remediating it by allowing us to revisit and re-launch CLR module with help from their tech support staff. Overall, Eloqua's deep Program Builder and Campaign Canvas connection yields the most customizable and modification-capability when compared to Marketo or Pardot, etc. I have created dozens of Custom Data Objects and hundreds of tailored solutions for our business needs, which would not have been possible with anyone else. The deep programmability does come at a price, though, in sacrificing some basic functionality of its WYSIWYG email editor, which we had to find an alternate solution for that was quite pricey. It's also not simple to set basic Email Governance thresholds/parameters, such as no 1 contact will receive more than xx emails per week/month/day. So, in summary, Eloqua has the most customizability and control over specific integration calls/synchs with Salesforce.com (SFDC), but lacks a little in the customer-centric and easy-to-use part, with a complex interface and tech-heavy object UI. You basically have to have a Java and HTML person on staff to get anything great out to customers.

AppExchange

Salesforce has the abilities other's do not

Implementation and useage has gone extremely well.

AppExchange

When expectations are exceeded

Excellent service, with a breeze.

Force.com, Salesforce1

Deployment was great

Working the client partner has been a pleasant experience. The new development was very smooth working with a 3rd party implementation partner. Patching and issue resolution for maintainability has worked great for us.

Heroku

Heroku

Enabled use to go live with public facing in short span of time which integrates with salesforce platform.

Salesforce1

Easy and edficient implementation and usage

Easy setup and implementation, very short time to go live, training material available.

Force.com

Comprehensive tool but sometimes too cumbersome

Some of it is a little clunky and bogs down time to do things

Salesforce1

Powerful; but, need better user interface and usability

Though the tool is not very intuitive, once it is familiar, it is fairly easy to navigate.

Force.com

Robust system, good ROI

Very useful service, albeit expensive. If used at capacity, it is well worth the price.

Force.com

Fast development and implementation.

Great product, easy deployment and great training materials