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3.4 out of 5.0 (5 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    SAP Fiori - End Users Perspective.

    Overall Comment

    Has really helped to simplify key transactions and to mobilzie the application to 40 percent of the installed userbase.

    What one piece of advice would you give other prospective customers?

    Look at the options - Consider the platforms you want/need to deploy on / and devices.

    What one thing do you wish the vendor did differently?

    Provided an easier way to port logic and screens / fields .

    If you could start over, what would your organization do differently?

    Been able to simplify some of the existing transactions.

    Service & support - overall comment

    Primairly used integrators who understood the product - Their response has been satifactory. There is a much better awareness/understanding of the technology now then when we started 1 mths ago -

    Integration & Deployment - Overall comment

    Deployment has been done in phases over the last 12 months with increasing functionality.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Mobile Platform (SMP)

    Does the job, but lack of vision for future leverage.

    Overall Comment

    We have been using Mobilizer but it feels like a very tactical solution. There is no strategic roadmap that we've seen for how this partner can help us advance our mobile solution capability. We had also worked with IBM's MobileFirst but when we moved away from hybrid solutions, they were less relevant.

    What one piece of advice would you give other prospective customers?

    Native development is leading our thinking for mobile solutions. So a general MADP is of less interest.

    What do you like most about the product or service?

    It works as a gateway for REST services.

    What one thing do you wish the vendor did differently?

    Provide insight / partnered with Android, Apple.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Mobile Platform (SMP)

    lack of expertise on components compatibility.

    Overall Comment

    Aggressive approach to implement new platforms can lead to delays on technical issues solving.

    Product capabilities - overall comment

    Before you implement SAP Omnichannel, be sure it's mature enough in support (knowledge proof consultants in your region available according to your plan) and technology before you plan to implement. We had issues with the critical technical capabilities.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Fiori,SAPUI5

    Mobile application lifecycle needs improvement.

    Overall Comment

    Wide application catalogue. Each new application implemented has bugs. Those bugs require notes to be applied. When the notes are applied, they often break other applications already installed.

    What one piece of advice would you give other prospective customers?

    Understand the application lifecycle process. How new apps are installed, how notes are applied, how those notes may impact other apps.

    What do you like most about the product or service?

    The number of apps in the catalogue.

    What do you dislike most about the product?

    Application lifecycle.

    What one thing do you wish the vendor did differently?

    Better contained the apps already in production or better job of identifying common objects.

    If you could start over, what would your organization do differently?

    Spent more time getting the product team involved in the deployment and development of apps.

    Service & support - overall comment

    Support slow to respond. Seemed lack of expertise to help work through some of the issues.

    Integration & Deployment - Overall comment

    Deployment issues when applying bug fixes, notes, to the apps.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    Some of the basic application behavior needs to be improved (e.g. browser based response).

    Overall Comment

    Overall, Fiori provides an uncluttered user experience and is responsive and adaptive to the device types.

    What one piece of advice would you give other prospective customers?

    Execute a POC before the implementation.

    What do you like most about the product or service?

    Responsive/adaptive interface.

    What do you dislike most about the product?

    Seemingly easy to implement but gets complex for real life business processes.

    What one thing do you wish the vendor did differently?

    Better customer inputs for business scenarios to be included in the product.

    If you could start over, what would your organization do differently?

    Understand the features of each app and compare deeply with the current functionality.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.4

How long did your deployment take?

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
2.8

Ease of integration using standard APIs and tools

(4)
3.3

Quality and availability of end-user training

(4)
3.3

Ease of deployment

(5)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
3.0

Quality of technical support

(4)
2.8

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.2

ALM Support

(2)
2.5

Analytics

(3)
4.0

Arch. Support for Hybrid/Mobile Web

(5)
3.4

Arch. Support for Native Platforms

(4)
3.3

B2C Prebuilt Apps/Templates

(3)
3.0

B2E Back-Office Apps/Templates

(2)
3.5

B2E Front-Office Apps/Templates

(3)
3.7

Cloud Services and Offline Support

(2)
3.0

Integration and Consultants

(4)
3.3

AD Productivity

(2)
5.0

Security/Deployment/Distribution

(5)
3.8

Standard-Based Development/Openness

(2)
4.5

Testing and Test Cloud

(4)
4.0

Toolset Including Build Cloud

(5)
3.6

UX Quality Across Platforms

(4)
3.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Vendor/Product Selection


Why did you purchase a Mobile Application Development Platform solution?

Drive innovation

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Reduce time to market


What other vendors were considered? Multiple responses allowed.

Apple

IBM

Microsoft

Salesforce

SAP


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

Asia/Pacific

Europe, Middle East and Africa