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3.6 out of 5.0 (8 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    SAP mobile rapid deployment using Fiori.

    Overall Comment

    Very productive for quick mobile deployments using SAP data and expose it mobile. Important to share that it develops a browser application responsive in HTML5 and it is not a pure mobile application framework. Still needs to evolve to offer a pure mobile development framework.

    What one piece of advice would you give other prospective customers?

    Prioritize your development efforts for mobile deciding which will be browser enable and which you need to be pure mobile, as Fiori will be very effective only for the browser responsive one and not for pure mobile app.

    What do you like most about the product or service?

    Quick deployment very integrated to SAP data

    What do you dislike most about the product?

    Does not offer yet pure mobile development, so not browser based.

    What one thing do you wish the vendor did differently?

    Enables also pure mobile app development framework.

    If you could start over, what would your organization do differently?

    Use design thinking to define your roadmap of mobile services to your different "personnas", work UX with designers and for development prioritize them if will be browser based responsive or pure mobile.

    Service & support - overall comment

    We use SAP Max Attention and talk to Product Development Team to give an internal bootcamp for the development team.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    Great potential, but will need customizations to be rewritten

    Overall Comment

    Good support, but most of the out-of-the box functionalities are for HANA

    What one piece of advice would you give other prospective customers?

    Understannd your cuatomizations and what is involved to make them work with Fiori

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    HANA focus. Also, offline capabilities are limited.

    What one thing do you wish the vendor did differently?

    Had more out-of-the box applications that did not only work with HANA

    If you could start over, what would your organization do differently?

    Spend more time planning the rollout with a business sponsor.

    Service & support - overall comment

    Part of regular support


  • 4 out of 5.0, Reviewed

    Product(s): SAP Mobile Platform (SMP)

    Mobile Opportunities

    Overall Comment

    Normaly the plataform is very robust but the version for mobile presents opportunities

    What one piece of advice would you give other prospective customers?

    evaluate the mobile before implement

    What do you like most about the product or service?

    the maturity

    What do you dislike most about the product?

    no sincronization betwen the mobile and standard solution

    What one thing do you wish the vendor did differently?

    undestand the customer needs and the different users in the organization

    If you could start over, what would your organization do differently?

    May be work only wiht the standard solution

    Service & support - overall comment

    The company needs to know they customer


  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    SAP Fiori - End Users Perspective.

    Overall Comment

    Has really helped to simplify key transactions and to mobilzie the application to 40 percent of the installed userbase.

    What one piece of advice would you give other prospective customers?

    Look at the options - Consider the platforms you want/need to deploy on / and devices.

    What one thing do you wish the vendor did differently?

    Provided an easier way to port logic and screens / fields .

    If you could start over, what would your organization do differently?

    Been able to simplify some of the existing transactions.

    Service & support - overall comment

    Primairly used integrators who understood the product - Their response has been satifactory. There is a much better awareness/understanding of the technology now then when we started 1 mths ago -

    Integration & Deployment - Overall comment

    Deployment has been done in phases over the last 12 months with increasing functionality.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Mobile Platform (SMP)

    Does the job, but lack of vision for future leverage.

    Overall Comment

    We have been using Mobilizer but it feels like a very tactical solution. There is no strategic roadmap that we've seen for how this partner can help us advance our mobile solution capability. We had also worked with IBM's MobileFirst but when we moved away from hybrid solutions, they were less relevant.

    What one piece of advice would you give other prospective customers?

    Native development is leading our thinking for mobile solutions. So a general MADP is of less interest.

    What do you like most about the product or service?

    It works as a gateway for REST services.

    What one thing do you wish the vendor did differently?

    Provide insight / partnered with Android, Apple.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Mobile Platform (SMP)

    lack of expertise on components compatibility.

    Overall Comment

    Aggressive approach to implement new platforms can lead to delays on technical issues solving.

    Product capabilities - overall comment

    Before you implement SAP Omnichannel, be sure it's mature enough in support (knowledge proof consultants in your region available according to your plan) and technology before you plan to implement. We had issues with the critical technical capabilities.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Fiori, SAPUI5

    Mobile application lifecycle needs improvement.

    Overall Comment

    Wide application catalogue. Each new application implemented has bugs. Those bugs require notes to be applied. When the notes are applied, they often break other applications already installed.

    What one piece of advice would you give other prospective customers?

    Understand the application lifecycle process. How new apps are installed, how notes are applied, how those notes may impact other apps.

    What do you like most about the product or service?

    The number of apps in the catalogue.

    What do you dislike most about the product?

    Application lifecycle.

    What one thing do you wish the vendor did differently?

    Better contained the apps already in production or better job of identifying common objects.

    If you could start over, what would your organization do differently?

    Spent more time getting the product team involved in the deployment and development of apps.

    Service & support - overall comment

    Support slow to respond. Seemed lack of expertise to help work through some of the issues.

    Integration & Deployment - Overall comment

    Deployment issues when applying bug fixes, notes, to the apps.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    Some of the basic application behavior needs to be improved (e.g. browser based response).

    Overall Comment

    Overall, Fiori provides an uncluttered user experience and is responsive and adaptive to the device types.

    What one piece of advice would you give other prospective customers?

    Execute a POC before the implementation.

    What do you like most about the product or service?

    Responsive/adaptive interface.

    What do you dislike most about the product?

    Seemingly easy to implement but gets complex for real life business processes.

    What one thing do you wish the vendor did differently?

    Better customer inputs for business scenarios to be included in the product.

    If you could start over, what would your organization do differently?

    Understand the features of each app and compare deeply with the current functionality.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(6)
3.7

Timely and complete response to product questions

(6)
3.5

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.6

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.0

Ease of integration using standard APIs and tools

(6)
3.3

Quality and availability of end-user training

(7)
3.3

Ease of deployment

(8)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.1

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.2

Quality of technical support

(7)
3.3

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.6

ALM Support

(4)
3.3

Analytics

(5)
4.0

Arch. Support for Hybrid/Mobile Web

(8)
3.6

Arch. Support for Native Platforms

(7)
3.0

B2C Prebuilt Apps/Templates

(6)
3.2

B2E Back-Office Apps/Templates

(5)
3.4

B2E Front-Office Apps/Templates

(6)
3.5

Cloud Services and Offline Support

(4)
3.5

Integration and Consultants

(7)
3.4

AD Productivity

(5)
4.2

Security/Deployment/Distribution

(8)
3.9

Standard-Based Development/Openness

(5)
4.2

Testing and Test Cloud

(7)
4.0

Toolset Including Build Cloud

(7)
3.7

UX Quality Across Platforms

(7)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Application Lead

Development/Integration

Functional Assessment

Technical Assessment

Vendor/Product Selection


Why did you purchase a Mobile Application Development Platform solution?

Drive innovation

Improve customer relations/service

Improve business process agility

Reduce time to market

Enhance decision making

Improve business process outcomes


What other vendors were considered?

IBM

Apple

Microsoft

Salesforce

SAP

Appcelerator

Kony


What were the key factors that drove your decision to select the vendor?

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Technological innovation

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place?

North America

Latin America

Asia/Pacific

Europe, Middle East and Africa