5 out of 5.0, Reviewed Dec 5, 2016
Airwatch is a great product when it comes to mobile device management. Our organazation is able to deploy company email and files to users on their mobile devices and if there is a security risk we are able with the click of a button remove all our data off their device. I am happy with the product, there is a big learning curve, but once you set it up correctly, you just have to manage it.
Whoever is implementing airwatch, send them to the airwatch connect to let them learn what airwatch is capable of before you implement it. You want to do everything by best practice standards from the start, it will make life easier down the road.
I like the fact that we have control on who has access to our company email and if someone happens to lose their device or there is a security breach we are able to lock the device or wipe our data off of it remotely.
On a mobile phone, the installs are pretty big, you will need about 3 gigs of free space to install everything for airwatch. On older phones which have only a 16 gigs(12 usable) of space, it makes it hard for users to install airwatch. Also, the enrollment process can be very confusing to the users.
If we could start over, we would better educate our users on why we decided to use airwatch. A big issue we came across was that users did not trust airwatch and felt it was like big brother. We should have done a better job of informing our users what airwatch did.
1 out of 5.0, Reviewed Nov 29, 2016
it's not the vendors fault that they can't correct intrinsic problems with our user base's willingness to adopt this solution. most significantly, the users who won't adopt are the highly technical personnel who create, share, manage sensitive data on their smartphones. the people who need it most are resisting adoption the most. non-adoption is an unresolvable problem that airwatch told us wouldnt be a problem.
see previous answer
nothing really. focusing on endpoint security to meet data security and data loss prevention goals should be approached via other means (e.g., data classification program). better to focus on selective encryption of the data that matters most, at the source. so that if the data gets to the mobile device, not much harm if any can occur in terms of operational risk, reputation risk, mitigation cost risk.
i dislike the fact that endpoint mgmt does not provide an overal cost benefit to the company. having Airwatch on a mobile device is really only likeable in the rare event that we need to selectively wipe data from a lost or stolen device. in that event, wiping the data is like locking barn after horses have departed.
be up front about the realities of adoption. be up front about natural resistance to adoption that defeats the purpose of buying an endpoint security solution. be more helpful when customers encounter these problems post-implementation.
realize that security solutions can't be rolled out to the entire workforce without the workforce's prior acceptance. involve power users who may strongly resist a 3rd party security solution installed on their BYOD. technologists evaluating these solutions tend to think like technologists, not users. this speaks to a larger problem concerning technology solutions that involve the entire company (hard), not just a subset of users (easy)
4 out of 5.0, Reviewed Nov 29, 2016
The fact that we now have Mobile Device Management is a win for our organization. There are numerous things that Air-Watch CAN do, but as we are currently using it to manage Apple devices it has had it's frustrations.
Take your time - this isn't as simple as putting a new hard drive or RAM in a PC.
It's easy to use, highly customizable, and it works.
Compatability with Apple products, but that is more on Apple than it is on Air-Watch.
Offer more assistance to even the lowest levels of their deployments.
Take more time to more thoroughly learn about the features and capabilities. We sort of just dove in and have been trying to affect design while the system is in use and that can be incredibly frustrating.
4 out of 5.0, Reviewed Nov 22, 2016
understand what it takes to implement full scale
visibilit to device intalled base
3 out of 5.0, Reviewed Nov 8, 2016
Diffcult to implement, user experience and acceptance not good,. Great vision and seemingly a good product but user experience doesn't come out of the box, compare to e.g. Microsoft products. Techie product. Takes a very long time, big efforts tp getting it right which is irritating for business people who buy into their sleek marketing.
Don"t always act on qour own. Create a peer network to learn from others
Completness of vision
some lack on execution, no good channel partner strategy
place the user in the focus
Place user experience over tech consideration. Get feedback from peers or reference customers before decision
4 out of 5.0, Reviewed Nov 8, 2016
Difficulties encountered with initial implementation, however overall experience was good.
Understand company's needs for MDM and what integration is needed.
3 out of 5.0, Reviewed Oct 18, 2016
Experience with the vendor in the beginning was fine. Near the end of the contract, the price was raised considerably. Couple that with an issue we had with using this product with shared devices and we decided to look into another product.
Make sure you get all the information on what the product can and cannot do. Make sure you are aware of any significant price increases after your first year.
Ease of implementation.
Lacking the additional features needed. This was two years ago so it is possible the product has answered the shared device issue we were having. I also didn't like the price hike when it was time to renew our contract.
Maybe some more transparency with the billing and the limitations of the product.
Stayed with our original product.
Service and support was fairly quick and reliable.
5 out of 5.0, Reviewed Oct 18, 2016
Product works very well in our Education environment
Review the products functionality so you are aware on its capabilities to ensure impementation structured for growth.
Eas of Use and deployment
It's name..... users feel that they are being watched instead of being protected.
3 out of 5.0, Reviewed Aug 17, 2016
Managing mobile devices and deploying software has worked well. Admin console is easy to use. However, still evaluating how software will be deployed to many devices globally from centralized location as it relates to bandwidth.
Clearly understand user requirements from knowledge worker and operations before architecting solution.
Admin console is user-friendly.
Work closely with our enterprise architects to design a solution that supports all aspects of business.
Include user groups from knowledge worker and operations in tool evaluation.
Support has been adequent.
4 out of 5.0, Reviewed Aug 15, 2016
It feels like we're constantly awaiting a new release to implement features we need in the business. The demand for capabilities cannot be kept up with by the vendor.
AirWatch has an extensive toolset. They have a large market share and extensive toolset of capabilities.
How long it takes for them to fix known bugs.
Fix bugs faster.
Set the expectation up front about security, passcodes, agent check-ins, etc. Get AirWatch our requirements upfront and as early as possible, to reduce wait time on new releases.
I cannot give it a 5, but for the industry I beleive they are the leader.
I don't work directly with AirWatch support. I can't answer.