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3.8 out of 5.0 (6 ratings)

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We have aggregated ratings data on AirWatch but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Implementation was easy, but additional functionality needed to complete the toolbox.

    Overall Comment

    Managing mobile devices and deploying software has worked well. Admin console is easy to use. However, still evaluating how software will be deployed to many devices globally from centralized location as it relates to bandwidth.

    What one piece of advice would you give other prospective customers?

    Clearly understand user requirements from knowledge worker and operations before architecting solution.

    What do you like most about the product or service?

    Admin console is user-friendly.

    What one thing do you wish the vendor did differently?

    Work closely with our enterprise architects to design a solution that supports all aspects of business.

    If you could start over, what would your organization do differently?

    Include user groups from knowledge worker and operations in tool evaluation.

    Service & support - overall comment

    Support has been adequent.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Strong in the market, but not 100%

    Overall Comment

    It feels like we're constantly awaiting a new release to implement features we need in the business. The demand for capabilities cannot be kept up with by the vendor.

    What one piece of advice would you give other prospective customers?

    none

    What do you like most about the product or service?

    AirWatch has an extensive toolset. They have a large market share and extensive toolset of capabilities.

    What do you dislike most about the product?

    How long it takes for them to fix known bugs.

    What one thing do you wish the vendor did differently?

    Fix bugs faster.

    If you could start over, what would your organization do differently?

    Set the expectation up front about security, passcodes, agent check-ins, etc. Get AirWatch our requirements upfront and as early as possible, to reduce wait time on new releases.

    Product capabilities - overall comment

    I cannot give it a 5, but for the industry I beleive they are the leader.

    Service & support - overall comment

    I don't work directly with AirWatch support. I can't answer.

    Integration & Deployment - Overall comment

    Straight forward


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Product is solid and works well in our environment for managing our mobile devices.

    Overall Comment

    Vendor support has been very good. The product is solid and works well in our environment for managing our mobile devices.

    What one piece of advice would you give other prospective customers?

    Do a POC of the software products.

    What do you like most about the product or service?

    Easy to manage our mobile infrastructure.

    What do you dislike most about the product?

    Support model.

    What one thing do you wish the vendor did differently?

    Change the way they implement product support. Current model you have to pay AirWatch to assist with updates (and you must have AirWatch involved on updates)

    If you could start over, what would your organization do differently?

    Review the way the management software interacts with third party applications.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    ease of use

    Overall Comment

    Ease of use.

    What one piece of advice would you give other prospective customers?

    plan thoroughly, have proper communication across teams, stick to plan.

    What do you like most about the product or service?

    ease of use.

    What do you dislike most about the product?

    compatability issues with news apps/downloads.

    What one thing do you wish the vendor did differently?

    global/local site variations.

    If you could start over, what would your organization do differently?

    proper roll-out plan.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Solid ground, but hopeful for progressive changes and maturation of the product.

    Overall Comment

    Met our initial requirements.

    What one piece of advice would you give other prospective customers?

    Look at the reporting capabilities need for your organization prior to purchase and ensure the vendor's product has the ability to meet those needs, in particular if compliance is a large factor in the purchase/implementation of an MDM.

    What do you like most about the product or service?

    Multiple platform support.

    What do you dislike most about the product?

    Reporting.

    What one thing do you wish the vendor did differently?

    Stronger, more flexible reporting and ability to customize output.

    If you could start over, what would your organization do differently?

    We focused on current needs and speed to implementation. In hindsight, had we had the previous knowledge or experience, we would have focused almost as much on their outlook / roadmap.

    Service & support - overall comment

    Some issues with prioritization as well as scheduling feature needs that would seem intuitive or common for all of their customer base.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    MDM data protection.

    Overall Comment

    Good experience, support is really good on working through issues.

    What one piece of advice would you give other prospective customers?

    Find out more about hybrid architecture if looking to set up that route.

    What do you like most about the product or service?

    Ease of administration and setup. Enrollment has also gotten much easier since first use of the product. They continually enhance their product.

    What one thing do you wish the vendor did differently?

    Not much, was relatively easy. Might have asked more questions around hybrid setup in the initial stages but support worked really well to help implement.

    If you could start over, what would your organization do differently?

    Find out about true support for all mobile O/S's.

    Product capabilities - overall comment

    The product has good capabilities but initially there were less features available. They have continually improved on features and capabilities since implementation.

    Service & support - overall comment

    Support has helped us work through any issue.

    Integration & Deployment - Overall comment

    Setting up a hybrid was a bit of a challenge but support helped us with all resolutions. It did take some time to address a non critical issue that came up with having on-prem email facilitator work with our internal Outlook web access, but they did help us get through that issue.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(6)
3.5

Timely and complete response to product questions

(6)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

9 - 12 months (<12)

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(6)
3.8

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.7

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
3.7

Quality of technical support

(6)
3.8

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.8

Government Encryption/Certification

(4)
4.8

Cloud-Based MDP SaaS

(4)
4.3

Data Loss Prevention

(4)
4.5

Next-Generation MDP Technologies

(4)
4.3

Extensions to Smartphones/Tablets

(5)
4.4

Usage Transparency

(4)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

End User Computing Stakeholder

Executive Sponsor

Development/Integration

Functional Assessment

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase Mobile Data Protection solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process agility

Cost management

Drive innovation

Improve business process outcomes


What other vendors were considered? Multiple responses allowed.

CheckPoint Software Technologies

Cisco

Citrix

MobileIron

Symantec

Sophos

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Breadth of services

Bundled or integrated with a product already installed

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Strong services expertise

Financial/organizational viability

Strong user community

Works well with our business partners

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

APAC

EMEA

Europe, Middle East and Africa