3 out of 5.0, Reviewed Oct 18, 2016
Experience with the vendor in the beginning was fine. Near the end of the contract, the price was raised considerably. Couple that with an issue we had with using this product with shared devices and we decided to look into another product.
Make sure you get all the information on what the product can and cannot do. Make sure you are aware of any significant price increases after your first year.
Ease of implementation.
Lacking the additional features needed. This was two years ago so it is possible the product has answered the shared device issue we were having. I also didn't like the price hike when it was time to renew our contract.
Maybe some more transparency with the billing and the limitations of the product.
Stayed with our original product.
Service and support was fairly quick and reliable.
5 out of 5.0, Reviewed Oct 18, 2016
Product works very well in our Education environment
Review the products functionality so you are aware on its capabilities to ensure impementation structured for growth.
Eas of Use and deployment
It's name..... users feel that they are being watched instead of being protected.
3 out of 5.0, Reviewed Aug 17, 2016
Managing mobile devices and deploying software has worked well. Admin console is easy to use. However, still evaluating how software will be deployed to many devices globally from centralized location as it relates to bandwidth.
Clearly understand user requirements from knowledge worker and operations before architecting solution.
Admin console is user-friendly.
Work closely with our enterprise architects to design a solution that supports all aspects of business.
Include user groups from knowledge worker and operations in tool evaluation.
Support has been adequent.
4 out of 5.0, Reviewed Aug 15, 2016
It feels like we're constantly awaiting a new release to implement features we need in the business. The demand for capabilities cannot be kept up with by the vendor.
AirWatch has an extensive toolset. They have a large market share and extensive toolset of capabilities.
How long it takes for them to fix known bugs.
Fix bugs faster.
Set the expectation up front about security, passcodes, agent check-ins, etc. Get AirWatch our requirements upfront and as early as possible, to reduce wait time on new releases.
I cannot give it a 5, but for the industry I beleive they are the leader.
I don't work directly with AirWatch support. I can't answer.
4 out of 5.0, Reviewed Jun 13, 2016
Vendor support has been very good. The product is solid and works well in our environment for managing our mobile devices.
Do a POC of the software products.
Easy to manage our mobile infrastructure.
Change the way they implement product support. Current model you have to pay AirWatch to assist with updates (and you must have AirWatch involved on updates)
Review the way the management software interacts with third party applications.
4 out of 5.0, Reviewed Apr 17, 2016
Ease of use.
plan thoroughly, have proper communication across teams, stick to plan.
ease of use.
compatability issues with news apps/downloads.
global/local site variations.
proper roll-out plan.
4 out of 5.0, Reviewed Mar 15, 2016
Met our initial requirements.
Look at the reporting capabilities need for your organization prior to purchase and ensure the vendor's product has the ability to meet those needs, in particular if compliance is a large factor in the purchase/implementation of an MDM.
Multiple platform support.
Stronger, more flexible reporting and ability to customize output.
We focused on current needs and speed to implementation. In hindsight, had we had the previous knowledge or experience, we would have focused almost as much on their outlook / roadmap.
Some issues with prioritization as well as scheduling feature needs that would seem intuitive or common for all of their customer base.
4 out of 5.0, Reviewed Jun 10, 2015
Good experience, support is really good on working through issues.
Find out more about hybrid architecture if looking to set up that route.
Ease of administration and setup. Enrollment has also gotten much easier since first use of the product. They continually enhance their product.
Not much, was relatively easy. Might have asked more questions around hybrid setup in the initial stages but support worked really well to help implement.
Find out about true support for all mobile O/S's.
The product has good capabilities but initially there were less features available. They have continually improved on features and capabilities since implementation.
Support has helped us work through any issue.
Setting up a hybrid was a bit of a challenge but support helped us with all resolutions. It did take some time to address a non critical issue that came up with having on-prem email facilitator work with our internal Outlook web access, but they did help us get through that issue.