Loading product reviews...
3.8 out of 5.0 (17 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on AirWatch but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Airwatch

    Overall Comment

    Airwatch is a great product when it comes to mobile device management. Our organazation is able to deploy company email and files to users on their mobile devices and if there is a security risk we are able with the click of a button remove all our data off their device. I am happy with the product, there is a big learning curve, but once you set it up correctly, you just have to manage it.

    What one piece of advice would you give other prospective customers?

    Whoever is implementing airwatch, send them to the airwatch connect to let them learn what airwatch is capable of before you implement it. You want to do everything by best practice standards from the start, it will make life easier down the road.

    What do you like most about the product or service?

    I like the fact that we have control on who has access to our company email and if someone happens to lose their device or there is a security breach we are able to lock the device or wipe our data off of it remotely.

    What do you dislike most about the product?

    On a mobile phone, the installs are pretty big, you will need about 3 gigs of free space to install everything for airwatch. On older phones which have only a 16 gigs(12 usable) of space, it makes it hard for users to install airwatch. Also, the enrollment process can be very confusing to the users.

    If you could start over, what would your organization do differently?

    If we could start over, we would better educate our users on why we decided to use airwatch. A big issue we came across was that users did not trust airwatch and felt it was like big brother. We should have done a better job of informing our users what airwatch did.


  • 1 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Don't buy an MDM/MAM/EMM solution then determine how you will deploy it

    Overall Comment

    it's not the vendors fault that they can't correct intrinsic problems with our user base's willingness to adopt this solution. most significantly, the users who won't adopt are the highly technical personnel who create, share, manage sensitive data on their smartphones. the people who need it most are resisting adoption the most. non-adoption is an unresolvable problem that airwatch told us wouldnt be a problem.

    What one piece of advice would you give other prospective customers?

    see previous answer

    What do you like most about the product or service?

    nothing really. focusing on endpoint security to meet data security and data loss prevention goals should be approached via other means (e.g., data classification program). better to focus on selective encryption of the data that matters most, at the source. so that if the data gets to the mobile device, not much harm if any can occur in terms of operational risk, reputation risk, mitigation cost risk.

    What do you dislike most about the product?

    i dislike the fact that endpoint mgmt does not provide an overal cost benefit to the company. having Airwatch on a mobile device is really only likeable in the rare event that we need to selectively wipe data from a lost or stolen device. in that event, wiping the data is like locking barn after horses have departed.

    What one thing do you wish the vendor did differently?

    be up front about the realities of adoption. be up front about natural resistance to adoption that defeats the purpose of buying an endpoint security solution. be more helpful when customers encounter these problems post-implementation.

    If you could start over, what would your organization do differently?

    realize that security solutions can't be rolled out to the entire workforce without the workforce's prior acceptance. involve power users who may strongly resist a 3rd party security solution installed on their BYOD. technologists evaluating these solutions tend to think like technologists, not users. this speaks to a larger problem concerning technology solutions that involve the entire company (hard), not just a subset of users (easy)


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Air-Watch is the trusted name in Mobile Device Management

    Overall Comment

    The fact that we now have Mobile Device Management is a win for our organization. There are numerous things that Air-Watch CAN do, but as we are currently using it to manage Apple devices it has had it's frustrations.

    What one piece of advice would you give other prospective customers?

    Take your time - this isn't as simple as putting a new hard drive or RAM in a PC.

    What do you like most about the product or service?

    It's easy to use, highly customizable, and it works.

    What do you dislike most about the product?

    Compatability with Apple products, but that is more on Apple than it is on Air-Watch.

    What one thing do you wish the vendor did differently?

    Offer more assistance to even the lowest levels of their deployments.

    If you could start over, what would your organization do differently?

    Take more time to more thoroughly learn about the features and capabilities. We sort of just dove in and have been trying to affect design while the system is in use and that can be incredibly frustrating.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Integration with existing solutions takes time

    Overall Comment

    positive experience

    What one piece of advice would you give other prospective customers?

    understand what it takes to implement full scale

    What do you like most about the product or service?

    visibilit to device intalled base


  • 3 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Difficult implementation, great use experience doesn't come out of the box

    Overall Comment

    Diffcult to implement, user experience and acceptance not good,. Great vision and seemingly a good product but user experience doesn't come out of the box, compare to e.g. Microsoft products. Techie product. Takes a very long time, big efforts tp getting it right which is irritating for business people who buy into their sleek marketing.

    What one piece of advice would you give other prospective customers?

    Don"t always act on qour own. Create a peer network to learn from others

    What do you like most about the product or service?

    Completness of vision

    What do you dislike most about the product?

    some lack on execution, no good channel partner strategy

    What one thing do you wish the vendor did differently?

    place the user in the focus

    If you could start over, what would your organization do differently?

    Place user experience over tech consideration. Get feedback from peers or reference customers before decision


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Efficient system to manage mobile devices

    Overall Comment

    Difficulties encountered with initial implementation, however overall experience was good.

    What one piece of advice would you give other prospective customers?

    Understand company's needs for MDM and what integration is needed.

    What do you like most about the product or service?

    Management capabilities

    What do you dislike most about the product?

    Implementation phase

    If you could start over, what would your organization do differently?

    Nothing.


  • 3 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Implementation was easy but needs additional features added

    Overall Comment

    Experience with the vendor in the beginning was fine. Near the end of the contract, the price was raised considerably. Couple that with an issue we had with using this product with shared devices and we decided to look into another product.

    What one piece of advice would you give other prospective customers?

    Make sure you get all the information on what the product can and cannot do. Make sure you are aware of any significant price increases after your first year.

    What do you like most about the product or service?

    Ease of implementation.

    What do you dislike most about the product?

    Lacking the additional features needed. This was two years ago so it is possible the product has answered the shared device issue we were having. I also didn't like the price hike when it was time to renew our contract.

    What one thing do you wish the vendor did differently?

    Maybe some more transparency with the billing and the limitations of the product.

    If you could start over, what would your organization do differently?

    Stayed with our original product.

    Service & support - overall comment

    Service and support was fairly quick and reliable.


  • 5 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    On-Premise implementation was very smooth compared to other vendors

    Overall Comment

    Product works very well in our Education environment

    What one piece of advice would you give other prospective customers?

    Review the products functionality so you are aware on its capabilities to ensure impementation structured for growth.

    What do you like most about the product or service?

    Eas of Use and deployment

    What do you dislike most about the product?

    It's name..... users feel that they are being watched instead of being protected.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Great Support


  • 3 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Implementation was easy, but additional functionality needed to complete the toolbox.

    Overall Comment

    Managing mobile devices and deploying software has worked well. Admin console is easy to use. However, still evaluating how software will be deployed to many devices globally from centralized location as it relates to bandwidth.

    What one piece of advice would you give other prospective customers?

    Clearly understand user requirements from knowledge worker and operations before architecting solution.

    What do you like most about the product or service?

    Admin console is user-friendly.

    What one thing do you wish the vendor did differently?

    Work closely with our enterprise architects to design a solution that supports all aspects of business.

    If you could start over, what would your organization do differently?

    Include user groups from knowledge worker and operations in tool evaluation.

    Service & support - overall comment

    Support has been adequent.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Mobile Security Management

    Strong in the market, but not 100%

    Overall Comment

    It feels like we're constantly awaiting a new release to implement features we need in the business. The demand for capabilities cannot be kept up with by the vendor.

    What one piece of advice would you give other prospective customers?

    none

    What do you like most about the product or service?

    AirWatch has an extensive toolset. They have a large market share and extensive toolset of capabilities.

    What do you dislike most about the product?

    How long it takes for them to fix known bugs.

    What one thing do you wish the vendor did differently?

    Fix bugs faster.

    If you could start over, what would your organization do differently?

    Set the expectation up front about security, passcodes, agent check-ins, etc. Get AirWatch our requirements upfront and as early as possible, to reduce wait time on new releases.

    Product capabilities - overall comment

    I cannot give it a 5, but for the industry I beleive they are the leader.

    Service & support - overall comment

    I don't work directly with AirWatch support. I can't answer.

    Integration & Deployment - Overall comment

    Straight forward


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
3.9

Ability to understand your organization's needs

(17)
3.8

Timely and complete response to product questions

(17)
3.9

Pricing and contract flexibility (pricing and terms)

(15)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(16)
3.7

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more

I don't know

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
3.7

Ease of integration using standard APIs and tools

(14)
4.0

Quality and availability of end-user training

(17)
3.7

Ease of deployment

(16)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
3.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(17)
3.8

Quality of technical support

(17)
3.9

Quality of peer user community

(13)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
3.8

Government Encryption/Certification

(11)
4.1

Cloud-Based MDP SaaS

(9)
3.6

Data Loss Prevention

(11)
3.9

Next-Generation MDP Technologies

(9)
3.7

Extensions to Smartphones/Tablets

(16)
4.1

Usage Transparency

(13)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Maintenance and Support

Vendor Management

Development/Integration

User Training

End User Computing Stakeholder

Functional Assessment

Technical Assessment

Vendor/Product Selection

Application Lead


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Drive revenue growth

Other...


What other vendors were considered?

AirWatch

Citrix

MobileIron

Symantec

Cisco

CheckPoint Software Technologies

Intel Security (McAfee)

Microsoft

Sophos

Kaspersky Lab

Tangoe

Trend Micro

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Overall cost

Product roadmap and future vision

Breadth of services

Strong services expertise

Strong customer focus

Bundled or integrated with a product already installed

Pre-existing relationships

Financial/organizational viability

Strong user community

Superior security certifications and qualifications

Works well with our business partners

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

APAC

Asia/Pacific

EMEA