4 out of 5.0, Reviewed Aug 25, 2016
Hav eother Citrix products so it was natural if the functionality was right to add to our licenses
Do a lot of testing fisrt on many different phone products
Keeps corporate data seperate from personal use of the phone.
Some functions could be improved. Should mimix more of the phone vendors own builtin applications. Calendar and contact functionality can be improved.
Not all tech support is familiar with the product on first call in.
More training first
No issues with vendor providing support for the product. Not all techs know the product well. Really did not need a lot of hand holding to implement.
4 out of 5.0, Reviewed Jun 14, 2016
Going from a native active sync environment to a MDM / MAM solution was challenging due to the culture change.
Drive from the top down.
Get executive support.
Users that are used of having free access to the latest and greatest clients on the market will feel locked down.
Citrix does not provide any end-user installation or user guides (other than 1 page diagrams) - needed to create our own.
4 out of 5.0, Reviewed Jun 16, 2015
Product works well. Installation was a challenge for end users; a lot of initial assistance required for enrollment.
Understand the sophistication of your user based. Enrollment instruction varies for different devices.
Ease for IT Infrastructure to manage the service; it does what it is supposed to do effectively.
Not a problem from vendor perspective.
Ensure enough support for Help Desk questions during enrollment period. Once completed no problems.
Product provides and meets requirements. Looking at MS option for MDM as built into their ECS product suite (includes integration with Intune)
Citrix team has been attentive and available to share new service opportunities.
Deployment depends on end users enrollment and their ability to follow instructions (which vary based on device type). This was a pain point and required a lot of hand holding.