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4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Worx Home

    Provides a secure area to any BYOD phone for corporate information

    Overall Comment

    Hav eother Citrix products so it was natural if the functionality was right to add to our licenses

    What one piece of advice would you give other prospective customers?

    Do a lot of testing fisrt on many different phone products

    What do you like most about the product or service?

    Keeps corporate data seperate from personal use of the phone.

    What do you dislike most about the product?

    Some functions could be improved. Should mimix more of the phone vendors own builtin applications. Calendar and contact functionality can be improved.

    What one thing do you wish the vendor did differently?

    Not all tech support is familiar with the product on first call in.

    If you could start over, what would your organization do differently?

    More training first

    Service & support - overall comment

    No issues with vendor providing support for the product. Not all techs know the product well. Really did not need a lot of hand holding to implement.


  • 4 out of 5.0, Reviewed

    Product(s): Worx Home

    Great MDM/MAM tool that integrates well into the overall Citrix stack.

    Overall Comment

    Going from a native active sync environment to a MDM / MAM solution was challenging due to the culture change.

    What one thing do you wish the vendor did differently?

    Drive from the top down.

    If you could start over, what would your organization do differently?

    Get executive support.

    Product capabilities - overall comment

    Users that are used of having free access to the latest and greatest clients on the market will feel locked down.

    Integration & Deployment - Overall comment

    Citrix does not provide any end-user installation or user guides (other than 1 page diagrams) - needed to create our own.


  • 4 out of 5.0, Reviewed

    Product(s): Worx Home

    Product serves the purpose, however for basic functionality the costs are high; if you are a MS shop using ECS capability is available via their prod suite.

    Overall Comment

    Product works well. Installation was a challenge for end users; a lot of initial assistance required for enrollment.

    What one piece of advice would you give other prospective customers?

    Understand the sophistication of your user based. Enrollment instruction varies for different devices.

    What do you like most about the product or service?

    Ease for IT Infrastructure to manage the service; it does what it is supposed to do effectively.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Not a problem from vendor perspective.

    If you could start over, what would your organization do differently?

    Ensure enough support for Help Desk questions during enrollment period. Once completed no problems.

    Product capabilities - overall comment

    Product provides and meets requirements. Looking at MS option for MDM as built into their ECS product suite (includes integration with Intune)

    Service & support - overall comment

    Citrix team has been attentive and available to share new service opportunities.

    Integration & Deployment - Overall comment

    Deployment depends on end users enrollment and their ability to follow instructions (which vary based on device type). This was a pain point and required a lot of hand holding.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Quality and availability of end-user training

(2)
3.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

Government Encryption/Certification

(3)
3.7

Cloud-Based MDP SaaS

(1)
4.0

Data Loss Prevention

(2)
4.5

Next-Generation MDP Technologies

(1)
4.0

Extensions to Smartphones/Tablets

(2)
4.5

Usage Transparency

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Application Lead

Functional Assessment

Vendor/Product Selection


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Create internal/operational efficiencies

Drive revenue growth

Improve business process outcomes

Improve customer relations/service


What other vendors were considered? Multiple responses allowed.

MobileIron

AirWatch

Microsoft


What were the key factors that drove your decision for selecting the vendor?

Breadth of services

Bundled or integrated with a product already installed

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong user community

Superior security certifications and qualifications 


In which region(s) did your deployment take place? Multiple responses allowed.

North America