Loading product reviews...
3.1 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Encyrption is easy as long as it software

    Overall Comment

    So far expereince has been about 75% good and 25% bad. I say 25% but that is partly our Departments fault as well. We currently are the only one want to do Hardware Encryption when most encyrptions are 99.9% software. We are still decididng between which route to go. Software encryption seems to be the most logical answer right now but we must convince our Security team as well.

    What one piece of advice would you give other prospective customers?

    Stick with software encryption

    What do you like most about the product or service?

    Its easy of use in managing the product

    What do you dislike most about the product?

    The Hardware encyrption side is really tedious and hard to manage

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Go with Software encryption from the start


  • 1 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Continual updates and patches have failed to address performance or functionality failures

    Overall Comment

    This vendor has consistently asked us to upgrade the hardware, doubling and then doubling again the processor and memory for the underlying servers to address performance issues. None of the hardware upgrades have alleviated the performance issues. Additionally, they have recommended installing the latest patch to address our issues. We have applied 4 patches and each one has not only NOT addressed the issue, but has caused additional issues. Most of these systems are not being recognized by the central server as being protected. As this is a compliance environment, we must be able to accurately report on the number of systems protected and their current status.

    What one piece of advice would you give other prospective customers?

    Choose another product.

    What do you like most about the product or service?

    Nothing.

    What do you dislike most about the product?

    It does not perform.

    What one thing do you wish the vendor did differently?

    Gather appropriate technical expertise on their product and resolve the underlying issues.

    If you could start over, what would your organization do differently?

    Choose a different product (we are currently doing so).

    Service & support - overall comment

    The product service team was often unresponsive and did not reply to urgent requests for support with critical failures.


  • 4 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Complicated software to manage, need expertise in supporting.

    Overall Comment

    After Dell acquired Credant, support has suffered.

    What one piece of advice would you give other prospective customers?

    Define end goals clearly before evaluation.

    What do you like most about the product or service?

    Flexibility in the policy definition.

    What do you dislike most about the product?

    Weak support and longer support process.

    What one thing do you wish the vendor did differently?

    Have a clear roadmap aligned with new OS's.

    If you could start over, what would your organization do differently?

    Try to simplify the architecture and support model.


  • 4 out of 5.0, Reviewed

    Product(s): Dell Data Protection, Other...

    Dell DDPE and 2FA incompatibility.

    Overall Comment

    Each component works very well by itself; however, we found that Dell's DDPE and 2FA products are currently incompatible with each other (something to do with authentication). So a machine employing DDPE encryption cannot have 2FA installed and vice-versa.

    What one piece of advice would you give other prospective customers?

    Fully explore your use-cases and test those before purchase.

    What do you like most about the product or service?

    They each accomplish their mission well.

    What do you dislike most about the product?

    Incompatibility with other security tools.

    What one thing do you wish the vendor did differently?

    Make both products compatible. Encrypted files and two-factor authentication are both basic and different elements of a good security strategy.

    If you could start over, what would your organization do differently?

    Due diligence testing both products together before purchase.


  • 3 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Got to ask the right question.

    Overall Comment

    Got to ask the right question

    What one piece of advice would you give other prospective customers?

    Don't be afraid of the unknown, search for it, find solutions.

    What do you like most about the product or service?

    Simplicity, quick to market.

    What do you dislike most about the product?

    Web interface can be slow.

    What one thing do you wish the vendor did differently?

    Remind us of the gotchas that they already knew about.

    If you could start over, what would your organization do differently?

    Keep it more internal, own it more.


  • 3 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Very good

    Overall Comment

    Very good

    What one piece of advice would you give other prospective customers?

    Make sure it works with your Products

    What do you like most about the product or service?

    Works with our Dell Laptops better

    What do you dislike most about the product?

    Not good for not Windows based laptops

    What one thing do you wish the vendor did differently?

    Worked better with Printers

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Easy

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Dell Data Protection

    Dell's DDP solution - effective, seamless and invisible, just what users need.

    Overall Comment

    A few issues with installation but were overcome and worked through quickly.

    What one piece of advice would you give other prospective customers?

    Implement both disk and removable media solutions together. It may result in a large change in culture but it is better to accomplish this once.

    What do you like most about the product or service?

    It integrated with the iOS best among other competators

    If you could start over, what would your organization do differently?

    On this solution nothing.

    Product capabilities - overall comment

    It is very effective and does what it promises.

    Service & support - overall comment

    The solution needs more understanding at level 1 tech.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.8

Ability to understand your organization's needs

(7)
3.7

Timely and complete response to product questions

(6)
3.2

Pricing and contract flexibility (pricing and terms)

(6)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.5

How long did your deployment take?

6 - 9 months (<9)

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.2

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(7)
3.7

Ease of deployment

(8)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(8)
3.3

Quality of technical support

(8)
3.1

Quality of peer user community

(5)
2.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.9

Government Encryption/Certification

(5)
3.8

Cloud-Based MDP SaaS

(2)
3.5

Data Loss Prevention

(6)
3.8

Next-Generation MDP Technologies

(3)
3.7

Extensions to Smartphones/Tablets

(3)
3.0

Usage Transparency

(6)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Vendor/Product Selection

Application Lead

Functional Assessment

Maintenance and Support

Vendor Management

Development/Integration

Executive Sponsor


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Cost management

Enhance decision making

Improve customer relations/service

Reduce time to market

Other...


What other vendors were considered?

Microsoft

Symantec

WinMagic

CA Technologies

BMC Software

Digital Guardian

IBM

Intel Security (McAfee)

Kesaya

Sophos

Trend Micro

Other...


What were the key factors that drove your decision for selecting the vendor?

Pre-existing relationships

Overall cost

Product functionality and performance

Bundled or integrated with a product already installed

Strong services expertise

Works well with our business partners

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America