4.1 out of 5 (11 Ratings)
Mar 14, 2017
The overall experience with this product is positive.
Mar 7, 2017
It was great. They have had great customer service since day one.
Feb 27, 2017
Sophos SafeGuard is a great technology and has been executed very well. Sophos Professional Services was great to work with and got our SafeGuard environment up and running very quickly. Sophos support is very valuable and responsive when we do run into issues.
Feb 17, 2017
The vendor contact was pretty good but the product itself is lacking with support. Software is hard to use and our userbase doesn't really like.
Aug 23, 2016
Overall experience with Sophos Endpoint Security has been pretty good. The remote deployment worked very well on a majority of our computers. The automatic updating process once installed could be better. It generates a decent amount of failures until it can check for the update again. I love the built in web filtering and tamper protection.
Aug 22, 2016
Sophos Endpoint Protection has been easy to manage and deploy. A very cost effective and secure way to protect your systems and client computers. If you have any issues Sophos support are always available to help. An excellent piece of software and excellent company to deal with!
Jun 15, 2016
It's a very good product, but it can cause issues if something goes wrong. First level tech support can be spot on, while it can also be frustrating as they don't seem to have all the information at their fingertips. Tier 2/3 support is excellent.
Jun 13, 2016
Product works as expected from a solutions perspective. The Anti-Virus cloud solution is smooth, flexible and provide strong protection. The Encryption solution was immature (knew this) with a roadmap to integrate into the Antivirus cloud management solution in 2016. The encryption is working as expected after a few hiccups with Macintosh. Both solutions embraces Windows and Macintosh and protect the end user with minimal overhead.
Mar 31, 2016
Sophos support is second to none, they are one of the few providers that actually put product experts on the phone at first point of contact, and if in the unlikely event the person you are talking to doesn't immediately know the answer they will go away and take the issue & discuss it with the development teams. They do also have enormous amounts of patience if you have misread/not read the documentation properly, and will spend the time ensuring that you go away knowing what you need to ensure your issue is resolved.
Oct 8, 2015
Good Partner - supported through RFP and conceded to win deal.