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4.2 out of 5.0 (10 ratings)

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We have aggregated ratings data on Sophos but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sophos Antivirus

    Great except for deployment

    Overall Comment

    Overall, the product works very well except for deployment, which is very difficult if you have non-Microsoft platforms.

    What one thing do you wish the vendor did differently?

    Provided better deployment technology.

    If you could start over, what would your organization do differently?

    Spent more time on deployment. We are 70% Mac in a college setting and Mac deployment of Sophos was challenging.


  • 4 out of 5.0, Reviewed

    Product(s): Sophos Antivirus

    Was unknown prior to selection process, but we've been very happy

    Overall Comment

    We've been very happy with Sophos despite not really being very familiar with them prior to researching.

    What one piece of advice would you give other prospective customers?

    i'd looke at 3rd party support for your install or professional services

    What do you like most about the product or service?

    Administration, dashboard

    What do you dislike most about the product?

    Platforms it runs on

    What one thing do you wish the vendor did differently?

    Have sometimes been slow to resolve false positives for us

    If you could start over, what would your organization do differently?

    Implement more of the product suite on the first go around

    Service & support - overall comment

    They've been available, although not always responsibe to our requests to recategorise a warning


  • 4 out of 5.0, Reviewed

    Product(s): Sophos Endpoint Protection

    Great AV Tool with a lot of Packed in Features

    Overall Comment

    Overall experience with Sophos Endpoint Security has been pretty good. The remote deployment worked very well on a majority of our computers. The automatic updating process once installed could be better. It generates a decent amount of failures until it can check for the update again. I love the built in web filtering and tamper protection.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    Building the different policies could be better to fit an already built out AD.


  • 4 out of 5.0, Reviewed

    Product(s): Sophos Endpoint Protection

    Sophos Endpoint Protection works well

    Overall Comment

    Sophos Endpoint Protection has been easy to manage and deploy. A very cost effective and secure way to protect your systems and client computers. If you have any issues Sophos support are always available to help. An excellent piece of software and excellent company to deal with!

    What one piece of advice would you give other prospective customers?

    If you want an easy AV solution choose Sophos.

    What do you dislike most about the product?

    The email alerts could be more configurable within the console.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): SafeGuard Encryption

    Great product but can be difficult to roll out without professional services.

    Overall Comment

    It's a very good product, but it can cause issues if something goes wrong. First level tech support can be spot on, while it can also be frustrating as they don't seem to have all the information at their fingertips. Tier 2/3 support is excellent.

    What do you dislike most about the product?

    Sophos has put in some "safety" checks for installation that can be frustrating, especially when the check is irrelevant to the successful installation of the product.

    What one thing do you wish the vendor did differently?

    Provide better installation documentation. I found two different installation documents that differed slightly, and also found a different installation package that wasn't documented.

    If you could start over, what would your organization do differently?

    In hindsight, I wish I had the budget to purchase professional services as the documentation does not provide all the insight you need to install the product.


  • 4 out of 5.0, Reviewed

    Product(s): SafeGuard Encryption

    Windows and Macintosh support underpins a solid roadmap for integration.

    Overall Comment

    Product works as expected from a solutions perspective. The Anti-Virus cloud solution is smooth, flexible and provide strong protection. The Encryption solution was immature (knew this) with a roadmap to integrate into the Antivirus cloud management solution in 2016. The encryption is working as expected after a few hiccups with Macintosh. Both solutions embraces Windows and Macintosh and protect the end user with minimal overhead.

    What one piece of advice would you give other prospective customers?

    Make sure you have a support contract and training for your staff. While in hybrid mode the solution setup is quite complex.

    What do you like most about the product or service?

    End-user simplicity; multi-platform support; strong road map for SaaS.

    What do you dislike most about the product?

    That the Encryption service requires a complex server setup and that the MDM solution also requires a different complex server setup. Too much IT overhead.

    What one thing do you wish the vendor did differently?

    Improved proactive support when vendor identified solution specific "bugs" per platform (Windows / Macintosh).

    If you could start over, what would your organization do differently?

    Have postponed Encryption module until embedded in the cloud to minimize Systems Administration overhead in setting up and maintain.

    Product capabilities - overall comment

    Antivirus and Encryption was my main purposes.

    Service & support - overall comment

    It will only get better

    Integration & Deployment - Overall comment

    Online training was solid and the response from the vendor specialist in helping with deployment was flawless.


  • 4 out of 5.0, Reviewed

    Product(s): SafeGuard Encryption

    Very powerful tool, excellent support, make sure you read and follow the documentation.

    Overall Comment

    Sophos support is second to none, they are one of the few providers that actually put product experts on the phone at first point of contact, and if in the unlikely event the person you are talking to doesn't immediately know the answer they will go away and take the issue & discuss it with the development teams. They do also have enormous amounts of patience if you have misread/not read the documentation properly, and will spend the time ensuring that you go away knowing what you need to ensure your issue is resolved.

    What one piece of advice would you give other prospective customers?

    Make sure that before you deploy it, you spend time in testing the different variants (installing, encrypting, de-crypting, uninstalling, recovery etc.) - testing out Recovery is very important otherwise you may get flustered when recovering the CEOs machine.

    What do you like most about the product or service?

    I like to brand products for our domain, so having the ability to brand the pre-boot environment for Windows 7 was very satisfying.

    What do you dislike most about the product?

    When it goes wrong it can be a proper disaster if data is not backed up - with an unencrypted disk you can use disk recovery tools that will scan it and find partition table remnants and allow you to recover some data. Encrypted disks obviously won't work like that, so if the disk completely corrupts then data recovery from the drive is next to impossible. All I can say is ensure that the user's are either not saving data locally or are saving it in a location that is sync'd or backed up.

    What one thing do you wish the vendor did differently?

    Had a feature that showed you a timestamp against the BitLocker recovery key in the management centre to show you when it was created and imported - peace of mind would be when you are rebuilding a machine that was previously encrypted, the recovery info has copied over correctly and is relevant to the newly built machine.

    If you could start over, what would your organization do differently?

    Require all Windows 7 laptops to have SSDs, require all Windows 10 laptops to have compatible TPM chips - all other devices to be removed from the domain and replaced. Windows 7 encryption using the SafeGuard engine has a significant impact on HDDs and we do not recommend using it except on SSDs; BitLocker is a native Windows product and the impact on the system is much lower. We went for a PIN number and TPM model for BitLocker encryption and have had users complain that they had to carry around a USB around when they do not have TPM chips.

    Product capabilities - overall comment

    There are things that SafeGuard can do that we do not use, like backup the MBR in the event it fails to allow restores - this is entirely down to time, it would need more time than my boss will allow me to delve into all the features that the SGN platform offers. I know that some of them would be worth it, but I just don't have the time.

    Service & support - overall comment

    I'm not sure how many other ways there are to say that they are stupendously excellent.

    Integration & Deployment - Overall comment

    Upgrading from much older versions was time consuming (i.e. SafeGuard 5.5), however newer versions and takeovers of native BitLocker were relatively easy. Deploying to a never encrypted machine is straight forward enough if you follow the documentation.


  • 4 out of 5.0, Reviewed

    Product(s): SafeGuard Encryption, Sophos Endpoint Protection

    Sophos wins over Trend

    Overall Comment

    Good Partner - supported through RFP and conceded to win deal.

    What one piece of advice would you give other prospective customers?

    Know that Sophos will deal when confronted with a loss to a competitor - I mean agressive dicounts

    What do you like most about the product or service?

    Broad spectrum of tools and new tools set configurable to meet new threats.

    What do you dislike most about the product?

    Subscription term is too long to get a really good deal.

    What one thing do you wish the vendor did differently?

    Deal up front instead of only aggressively after faced with a loss to a competitor.

    If you could start over, what would your organization do differently?

    Do a more thorough side-by-side pilot testing.


  • 5 out of 5.0, Reviewed

    Product(s): Sophos Antivirus

    Sophos Cloud, it works!

    Overall Comment

    Reliability

    What one piece of advice would you give other prospective customers?

    Be careful with web filtering options.

    What do you like most about the product or service?

    Easy to manage and deploy.

    What do you dislike most about the product?

    The web filtering option can be challenging.

    What one thing do you wish the vendor did differently?

    Add granularity to filtered websites.

    If you could start over, what would your organization do differently?

    Nothing. I am very satisfied.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.2

Ability to understand your organization's needs

(10)
4.3

Timely and complete response to product questions

(10)
4.5

Pricing and contract flexibility (pricing and terms)

(10)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.2

Ease of integration using standard APIs and tools

(4)
3.5

Quality and availability of end-user training

(5)
4.4

Ease of deployment

(10)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(9)
4.7

Quality of technical support

(10)
4.6

Quality of peer user community

(7)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.6

Government Encryption/Certification

(6)
4.7

Cloud-Based MDP SaaS

(2)
4.0

Data Loss Prevention

(5)
3.8

Next-Generation MDP Technologies

(3)
4.3

Extensions to Smartphones/Tablets

(4)
4.0

Usage Transparency

(7)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Functional Assessment

Executive Sponsor

End User Computing Stakeholder

Maintenance and Support

Rollout and Install

User Training

Vendor Management

Application Lead

Technical Assessment

Development/Integration

Other...


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Cost management

Improve business process outcomes

Improve customer relations/service

Create internal/operational efficiencies

Improve supplier or partner relations

Reduce time to market

Other...


What other vendors were considered?

Symantec

Microsoft

Intel Security (McAfee)

Kaspersky Lab

Sophos

Trend Micro

AirWatch

CheckPoint Software Technologies

Dell

Other...


What were the key factors that drove your decision for selecting the vendor?

Overall cost

Product functionality and performance

Pre-existing relationships

Breadth of services

Product roadmap and future vision

Strong services expertise

Bundled or integrated with a product already installed

Financial/organizational viability

Superior security certifications and qualifications

Strong consulting partnership

Strong customer focus

Superior security certifications and qualifications 


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa