4 out of 5.0, Reviewed Oct 19, 2016
We've been very happy with Sophos despite not really being very familiar with them prior to researching.
i'd looke at 3rd party support for your install or professional services
Platforms it runs on
Have sometimes been slow to resolve false positives for us
Implement more of the product suite on the first go around
They've been available, although not always responsibe to our requests to recategorise a warning
4 out of 5.0, Reviewed Aug 23, 2016
Overall experience with Sophos Endpoint Security has been pretty good. The remote deployment worked very well on a majority of our computers. The automatic updating process once installed could be better. It generates a decent amount of failures until it can check for the update again. I love the built in web filtering and tamper protection.
Building the different policies could be better to fit an already built out AD.
4 out of 5.0, Reviewed Aug 22, 2016
Sophos Endpoint Protection has been easy to manage and deploy. A very cost effective and secure way to protect your systems and client computers. If you have any issues Sophos support are always available to help. An excellent piece of software and excellent company to deal with!
If you want an easy AV solution choose Sophos.
The email alerts could be more configurable within the console.
4 out of 5.0, Reviewed Jun 15, 2016
It's a very good product, but it can cause issues if something goes wrong. First level tech support can be spot on, while it can also be frustrating as they don't seem to have all the information at their fingertips. Tier 2/3 support is excellent.
Sophos has put in some "safety" checks for installation that can be frustrating, especially when the check is irrelevant to the successful installation of the product.
Provide better installation documentation. I found two different installation documents that differed slightly, and also found a different installation package that wasn't documented.
In hindsight, I wish I had the budget to purchase professional services as the documentation does not provide all the insight you need to install the product.
4 out of 5.0, Reviewed Jun 13, 2016
Product works as expected from a solutions perspective. The Anti-Virus cloud solution is smooth, flexible and provide strong protection. The Encryption solution was immature (knew this) with a roadmap to integrate into the Antivirus cloud management solution in 2016. The encryption is working as expected after a few hiccups with Macintosh. Both solutions embraces Windows and Macintosh and protect the end user with minimal overhead.
Make sure you have a support contract and training for your staff. While in hybrid mode the solution setup is quite complex.
End-user simplicity; multi-platform support; strong road map for SaaS.
That the Encryption service requires a complex server setup and that the MDM solution also requires a different complex server setup. Too much IT overhead.
Improved proactive support when vendor identified solution specific "bugs" per platform (Windows / Macintosh).
Have postponed Encryption module until embedded in the cloud to minimize Systems Administration overhead in setting up and maintain.
Antivirus and Encryption was my main purposes.
It will only get better
Online training was solid and the response from the vendor specialist in helping with deployment was flawless.
4 out of 5.0, Reviewed Mar 31, 2016
Sophos support is second to none, they are one of the few providers that actually put product experts on the phone at first point of contact, and if in the unlikely event the person you are talking to doesn't immediately know the answer they will go away and take the issue & discuss it with the development teams. They do also have enormous amounts of patience if you have misread/not read the documentation properly, and will spend the time ensuring that you go away knowing what you need to ensure your issue is resolved.
Make sure that before you deploy it, you spend time in testing the different variants (installing, encrypting, de-crypting, uninstalling, recovery etc.) - testing out Recovery is very important otherwise you may get flustered when recovering the CEOs machine.
I like to brand products for our domain, so having the ability to brand the pre-boot environment for Windows 7 was very satisfying.
When it goes wrong it can be a proper disaster if data is not backed up - with an unencrypted disk you can use disk recovery tools that will scan it and find partition table remnants and allow you to recover some data. Encrypted disks obviously won't work like that, so if the disk completely corrupts then data recovery from the drive is next to impossible. All I can say is ensure that the user's are either not saving data locally or are saving it in a location that is sync'd or backed up.
Had a feature that showed you a timestamp against the BitLocker recovery key in the management centre to show you when it was created and imported - peace of mind would be when you are rebuilding a machine that was previously encrypted, the recovery info has copied over correctly and is relevant to the newly built machine.
Require all Windows 7 laptops to have SSDs, require all Windows 10 laptops to have compatible TPM chips - all other devices to be removed from the domain and replaced. Windows 7 encryption using the SafeGuard engine has a significant impact on HDDs and we do not recommend using it except on SSDs; BitLocker is a native Windows product and the impact on the system is much lower. We went for a PIN number and TPM model for BitLocker encryption and have had users complain that they had to carry around a USB around when they do not have TPM chips.
There are things that SafeGuard can do that we do not use, like backup the MBR in the event it fails to allow restores - this is entirely down to time, it would need more time than my boss will allow me to delve into all the features that the SGN platform offers. I know that some of them would be worth it, but I just don't have the time.
I'm not sure how many other ways there are to say that they are stupendously excellent.
Upgrading from much older versions was time consuming (i.e. SafeGuard 5.5), however newer versions and takeovers of native BitLocker were relatively easy. Deploying to a never encrypted machine is straight forward enough if you follow the documentation.
4 out of 5.0, Reviewed Oct 8, 2015
Good Partner - supported through RFP and conceded to win deal.
Know that Sophos will deal when confronted with a loss to a competitor - I mean agressive dicounts
Broad spectrum of tools and new tools set configurable to meet new threats.
Subscription term is too long to get a really good deal.
Deal up front instead of only aggressively after faced with a loss to a competitor.
Do a more thorough side-by-side pilot testing.
5 out of 5.0, Reviewed Jun 15, 2015
Be careful with web filtering options.
Easy to manage and deploy.
The web filtering option can be challenging.
Add granularity to filtered websites.
Nothing. I am very satisfied.