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4.6 out of 5.0 (7 ratings)

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We have aggregated ratings data on Symantec but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption,Symantec Endpoint Encryption (SEE)

    Implementation is easy and encryption goes smoothly!

    Overall Comment

    The purchase of Symantec Endpoint Encryption was a smooth process. The licenses were added to our account, which also has the licenses for BackupExec. The software install process was easy, and just a few steps the software was ready to use. Encryption of the drive takes a while, but this is normal. It works great, and allows single sign-on which is a great feature as well.

    What one piece of advice would you give other prospective customers?

    Use a very strong password for the encryption, and make a spreadsheet to record the Whole Disk Recovery Token.

    What do you like most about the product or service?

    Support is very good, and the ease of installation and setup.

    What do you dislike most about the product?

    You can't copy and paste the Whole Disk Recovery Token it gives you.

    What one thing do you wish the vendor did differently?

    I wish they made a stand alone version for version 11. I'm guessing it will be released soon.

    If you could start over, what would your organization do differently?

    We should have implemented this on our laptops years ago. This product gives you peace of mind if a laptop gets misplaced or stolen. No worries that the data will get stolen.

    Product capabilities - overall comment

    I tested out the encryption by slaving the hard drive to another computer. It worked as advertised. No entry to the hard drive without a token.

    Integration & Deployment - Overall comment

    We are running Windows 7 and 10. Had no issues with either.


  • 5 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Encryption (SEE)

    Central management of all endpoints and roles-based access for support technicians

    Overall Comment

    SEE rolled out very smoothly into the environment and its layered security allows us to provide the appropriate level of access to the support technicians, based on their role and function.

    What one piece of advice would you give other prospective customers?

    The hardest part of deployment was ensuring that the previous end-point encryption product was fully removed before deploying SEE. This is critical to ensuring a successful deployment.

    What do you like most about the product or service?

    The ability to allow access for management of the tool based on the role of the person. This allows local techs or service desk analysts to have the access to the tool that is appropriate to their role.

    What do you dislike most about the product?

    The cumbersome password recovery process.

    What one thing do you wish the vendor did differently?

    Recovery of an end user's encryption password is cumbersome and nearly impossible for a remote user / traveler with no hands on technician available.

    Integration & Deployment - Overall comment

    The tools rolled out very smoothly and integrated well into our environment.


  • 5 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption

    Implementation and training went well.

    Overall Comment

    Product rollout went well, was user friendly.

    What one piece of advice would you give other prospective customers?

    Training is the key.

    If you could start over, what would your organization do differently?

    Training and POC would have taken more time .

    Product capabilities - overall comment

    Respected the timeline of the project, overall a big success.

    Service & support - overall comment

    Quick to answer and very competent.

    Integration & Deployment - Overall comment

    Easy to deploy and manage.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption,Symantec Endpoint Encryption (SEE)

    Easy to push but not implement.

    Overall Comment

    Vendor was only involved in sale.

    What one piece of advice would you give other prospective customers?

    Communicate.

    What do you like most about the product or service?

    Product central management.

    What do you dislike most about the product?

    Slows computer boot.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Users do not register or sometimes turn FDE off

    Product capabilities - overall comment

    Okay - self-encrypting HDs is better.

    Service & support - overall comment

    Internal implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption

    Strong product for healthcare.

    Overall Comment

    Very satisfied with the product.

    What one piece of advice would you give other prospective customers?

    Plan ahead.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Product support and their help desk.

    If you could start over, what would your organization do differently?

    Make sure you have all your requirements in place.

    Product capabilities - overall comment

    The product meets all business requirements.

    Integration & Deployment - Overall comment

    It worked well during the first implemention.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption

    Very good product.

    Overall Comment

    The product works very well.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Product support.

    What one thing do you wish the vendor did differently?

    Better end-user support.

    If you could start over, what would your organization do differently?

    Make sure you have all your requirements outlined.

    Service & support - overall comment

    The product works well, the service needs inprovement.

    Integration & Deployment - Overall comment

    The product intergated well into our environment.


  • 5 out of 5.0, Reviewed

    Product(s): Symantec Drive Encryption

    Product works well. Easy for the end user.

    Overall Comment

    Professional approach

    What one piece of advice would you give other prospective customers?

    Compare functionality

    What do you like most about the product or service?

    Ease of depolyment / use

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Professional approach

    If you could start over, what would your organization do differently?

    -

    Product capabilities - overall comment

    Product works well. Easy for the end user.

    Service & support - overall comment

    Excellent engagement.

    Integration & Deployment - Overall comment

    Product works well. Easy for the end user.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.2

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.3

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(7)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.6

Quality of technical support

(5)
3.8

Quality of peer user community

(4)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.6

Government Encryption/Certification

(6)
4.7

Cloud-Based MDP SaaS

(1)
4.0

Data Loss Prevention

(5)
4.6

Next-Generation MDP Technologies

(1)
5.0

Extensions to Smartphones/Tablets

(3)
5.0

Usage Transparency

(6)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Application Lead

Rollout and Install

End User Computing Stakeholder

Functional Assessment

Maintenance and Support

Technical Assessment

User Training


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Create internal/operational efficiencies

Improve customer relations/service

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Symantec

Trend Micro

BitLocker

CheckPoint Software Technologies

Dell

Kaspersky Lab

TrendMicro

WinMagic


What were the key factors that drove your decision for selecting the vendor?

Pre-existing relationships

Overall cost

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision

Strong customer focus

Superior security certifications and qualifications

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific