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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Tangoe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Tangoe Mobile Device Management Platform

    Tangoe - solid services despite some stability issues with company's management

    Overall Comment

    It was very easy to work with Tangoe. We had an attentive account manager who worked with us for months to find the right solution. We never felt pressured to go to contract and their consultation was valuable.

    What one piece of advice would you give other prospective customers?

    Start with a defined scope of services - don't try and include everything at once. For instance , start with mobile phone management and you can add in iPads and telecom billing at a later stage.

    What do you like most about the product or service?

    Self service for our employees - and visiblity to costs.

    What do you dislike most about the product?

    Not always intuitive but we are still updating and making changes so it is improving.

    What one thing do you wish the vendor did differently?

    They promoted their new Matrix system and we were sold to go with the latest technology. But they were not ready to support us once we were ready to deploy. I wish they would have recommended the current release from the start.

    If you could start over, what would your organization do differently?

    We would have moved a bit faster knowing what we know now. We might have over thought what we needed which prolonged the process for deployment.

    Service & support - overall comment

    Our account manager is the best. However, the lead that was assigned to support our account was not as good. We are in the process of changing the resource


  • 4 out of 5.0, Reviewed

    Product(s): Tangoe Mobile Device Management Platform

    Met expectations.

    Overall Comment

    Met expectations.

    What one piece of advice would you give other prospective customers?

    Prepare for BYOD.

    What do you like most about the product or service?

    Ease of integration.

    What do you dislike most about the product?

    Limited flexibility.

    What one thing do you wish the vendor did differently?

    Isolation of corporate data on non-company owned devices.

    If you could start over, what would your organization do differently?

    Detailed review of other providers in the same space.

    Product capabilities - overall comment

    Limited at the time of implementation.

    Integration & Deployment - Overall comment

    Implemented as planned.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Government Encryption/Certification

(1)
4.0

Data Loss Prevention

(1)
3.0

Extensions to Smartphones/Tablets

(1)
5.0

Usage Transparency

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Rollout and Install

Vendor Management


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Cost management

Improve business process outcomes


What other vendors were considered?

Dell Kace

Tangoe

Other...


What were the key factors that drove your decision for selecting the vendor?

Strong services expertise

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America