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mobile-data-protection trend-micro All Markets > Mobile Data Protection

Trend Micro

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Trend Micro but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Trend Micro Endpoint Encryption

    Implementation was relatively easy, some of the other tools were more complex to deploy.

    Overall Comment

    Initial product support and deployment services support

    What one piece of advice would you give other prospective customers?

    Great product and tool set, work closely with vendor for support and deployment services, either vendor or 3rd party.

    What do you like most about the product or service?

    It works extremely well, is easy to manage, support and maintain. Performance is far superior to our previous product. It just works and works well.

    What do you dislike most about the product?

    The endpoint encryption product was a bit challenging to deploy. Otherwise there is nothing I dislike about the product.

    What one thing do you wish the vendor did differently?

    I wish we had spent more time with the vendor for our second tool set deployment.

    If you could start over, what would your organization do differently?

    Engage the vendor or a 3rd party to assist in the deployment of the more challenging modules.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Trend Micro Endpoint Encryption

    Good solid product

    Overall Comment

    We already had them in house for our AV vendor so we decided to try this product for our needs.

    What one piece of advice would you give other prospective customers?

    Socialize business reasons to adopt well before you choose a solution even if you already have the vendor products in house.

    What do you like most about the product or service?

    It integrates with our other Trend products..main reason we looked at it.

    What do you dislike most about the product?

    It's a bit of overhead and doesn't integrate seamlessly.

    What one thing do you wish the vendor did differently?

    ?

    If you could start over, what would your organization do differently?

    Get buy-in and stakeholders onboard earlier on.

    Product capabilities - overall comment

    Did what they said it would.

    Service & support - overall comment

    Technical resource on call if needed.

    Integration & Deployment - Overall comment

    Already had their AV product, already integrated with our other solutions.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Government Encryption/Certification

(2)
4.5

Data Loss Prevention

(1)
4.0

Next-Generation MDP Technologies

(1)
4.0

Extensions to Smartphones/Tablets

(2)
5.0

Usage Transparency

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase Mobile Data Protection solution?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Drive innovation

Improve business process outcomes

Improve customer relations/service

Improve supplier or partner relations


What other vendors were considered?

Kaspersky Lab

Sophos

Symantec


What were the key factors that drove your decision for selecting the vendor?

Overall cost

Product functionality and performance

Breadth of services

Pre-existing relationships

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America