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mobile-data-protection wave-systems All Markets > Mobile Data Protection

Wave Systems

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Wave Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Embassy Remote Administration Server (ERAS)

    Wave offers a sense of security for lost or stolen laptops

    Overall Comment

    Not as smooth a rollout as expected.

    What one piece of advice would you give other prospective customers?

    Strong product for protection.

    What do you like most about the product or service?

    Sense of security

    What do you dislike most about the product?

    Can be difficult to troubleshoot on remote systems.

    What one thing do you wish the vendor did differently?

    Offer product that is compatible with OSs other than windows.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    The product does what I expect it to do.

    Service & support - overall comment

    Service is good when I call or email, but additional products have never been advertised to us.

    Integration & Deployment - Overall comment

    Product was already deployed before I joined company.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Government Encryption/Certification

(1)
5.0

Data Loss Prevention

(1)
4.0

Extensions to Smartphones/Tablets

(1)
1.0

Usage Transparency

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Rollout and Install

User Training

Vendor Management


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management


What other vendors were considered? Multiple responses allowed.

Dell Kace


What were the key factors that drove your decision for selecting the vendor?

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.