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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on WinMagic but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SecureDoc

    SecureDoc is a viable 3rd party encryption solution for Win7 and Win10

    Overall Comment

    Product has performed largely as advertised, but there have been some spot issues. Problems with newer versions and Panasonic Toughbooks and Lenovo X1 Tablets were discovered. They have addressed some of the issues, and have plans to address the remaining.

    What one piece of advice would you give other prospective customers?

    If BitLocker is not adequate, then SecureDoc should be seriously considered.

    What do you like most about the product or service?

    WinMagic has been responsive to our requests, and seem genuinely concerned about our success with the product.

    What do you dislike most about the product?

    Nothing comes to mind

    What one thing do you wish the vendor did differently?

    We have discovered several issues on our own, that would have been great to have been discovered and already being addressed.

    If you could start over, what would your organization do differently?

    Look harder at whether Windows 10 BitLocker would meet our security requirements, and push back harder when challenged.

    Integration & Deployment - Overall comment

    Experienced issues with Panasonic Toughbooks, which has slowed down our deployment to those devices.


  • 5 out of 5.0, Reviewed

    Product(s): SecureDoc

    Windows and Mac endpoints focused.

    Overall Comment

    We had to teach the SecureDoc team many things about their product during out deployment that should have been already resolved. Since then, support has been very helpful with all issues presented to them.

    What one piece of advice would you give other prospective customers?

    Work closely with the Service Desk and Engineers, ensure you have an Engineer assigned during the entire implementation. It took us some time to get the dedication but once we had the contact information the roll out went much more smoothly

    What do you like most about the product or service?

    It has become simple to manage the encryption to meet regulatory compliance.

    What do you dislike most about the product?

    With the size of our enterprise, 20,000 endpoints, both the web interface and the management console should have worked the same from the beginning. Over the years this has been resolved.

    What one thing do you wish the vendor did differently?

    No change.

    If you could start over, what would your organization do differently?

    Assigned more resources to the Macintosh as they increased during the deployment, more than expected.

    Service & support - overall comment

    Very responsive and complete answers to all hardware and software related questions.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.5

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Government Encryption/Certification

(2)
5.0

Extensions to Smartphones/Tablets

(1)
4.0

Usage Transparency

(2)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

End User Computing Stakeholder

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor/Product Selection


Why did you purchase Mobile Data Protection solution?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process outcomes


What other vendors were considered? Multiple responses allowed.

Dell

Microsoft

Sophos

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Superior security certifications and qualifications


In which region(s) did your deployment take place? Multiple responses allowed.

North America