4.5 out of 5 (8 Ratings)

8 Verified Reviews

Pega Marketing

Pega's journey and roll out lessons learned

Started in one channel still pushing to additional channels

Pega Marketing

A great agile implementation

It has been a true partnership. The Pega team have resolved issues in a very timely fashion and worked with us in a very dynamic environment. They made the initial decision to use them very easy by removing every road block on their side This continued through implementation and delivery.

Pega Marketing

Capability is strong but requires more customisation than expected

Pega understand their market and what we as a business are trying to do. They are responsive to questions and issues throughout our deployment. However, the technical skills required are limited and, therefore expensive, which adds cost to the TCO.

Pega Marketing

Pega Marketing met requirements and organisation has been responsive.

Solution has worked well as described. A few product issues due the leading edge nature of my implementation, although these have been quickly solved. Pega Cloud has been and issue as times, operations need monitoring and further work to improve client experience.

Pega Marketing

Pega provides innovative hinting which is crucial to our commercial execution

Pega understands the customer needs. Account management is not focussed on more business, but wants the customer (us) to make use of their products and to help us with our challenges. Pega Software works well and has been working very good for over 8 years now. We never have software failure, it works real time, continues to bring more value to our P&L. We do acknowledge that the software is more complex then our other marketing automation tools, therefor training time and time to adopt with new employees takes long.

Pega Marketing

Technology is excellent. Business needs to be all-in with commensurate investment.

The technology is excellent overall. We've had trouble finding the expertise needed due to the specific training/experience needed.

Pega Marketing

Pega lived up to its promise!

Pega Have been exceptionally supportive of all of our needs, quickly responding to changes.

Pega Marketing

Thus far the systems has exceeded expectations, the relationship with Pega has been strong

particuallry strong post sales support, which has been maintained, willing to challenge the status quo and bring options to the table, quick to connect us to other organizations to gain confidence, insight and a view on best practice.