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network-access-control aruba All Markets > Network Access Control

Aruba Networks

4.0 out of 5.0 (9 ratings)

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We have aggregated ratings data on Aruba Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    Great way to manage thousands of wireless users and their privileges…

    Overall Comment

    The vendor has been very helpful in configuring the CPPM service. We originally purchased it to support AirGroup, but have since used it to overhaul our captive portal for guest wireless. Overall, the product was pretty straight forward, and the feedback from the field has been terrific.

    What one piece of advice would you give other prospective customers?

    Work with your sales and engineering teams for best practices and engineering support. They have numerous other clients with deployments that can be leveraged to help you.

    What do you like most about the product or service?

    Straightforward deployment concepts and low care and feeding once deployed

    What do you dislike most about the product?

    To be effective, this application requires some form of SMS gateway or SMS service in order to send passwords to guest wires users. This has presented a problem with wireless carriers locking out the SIM cards in the SMS gateway as potential spam originators.

    What one thing do you wish the vendor did differently?

    Better SMS texting capabilities for captive portal password dissemination

    If you could start over, what would your organization do differently?

    We would have deployed CPPM much sooner. We spent a lot of time trying to build something like this in house and wasted a lot of resources.


  • 4 out of 5.0, Reviewed

    Product(s): ClearPass Access Management

    All the RAS features are available.

    Overall Comment

    Overall positive experience.

    What one piece of advice would you give other prospective customers?

    Survey the entire land escape.

    What do you like most about the product or service?

    Delivered capabilities as promised.

    What do you dislike most about the product?

    Don't really hvae anything to dislike.

    What one thing do you wish the vendor did differently?

    Flexible on procing.

    If you could start over, what would your organization do differently?

    Be more inclusive.


  • 3 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    Sales Staff is lacking, IT staff is awesome!

    Overall Comment

    sales team is lacking drive or experience, tech staff is amazing.

    What one piece of advice would you give other prospective customers?

    make sure your sales person is willing to do the legwork to make your implementation go well

    What do you like most about the product or service?

    Clearpass works well, no found bugs. happy with the technology

    What do you dislike most about the product?

    Sales staff has failed me and changed multiple times over the last 18 months. No consistancy or dedication.

    What one thing do you wish the vendor did differently?

    An Aruba Sales office ont he East coast would be nice, rather than working with techs out of their home.

    If you could start over, what would your organization do differently?

    Insist on a stable sales person


  • 3 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    Cost Savings over other solutions with no negative benefits

    Overall Comment

    The process of moving to this Hardware from cisco was not difficult and has been positive to this point

    What one piece of advice would you give other prospective customers?

    Stay up to date on code versions

    What do you like most about the product or service?

    Flexibilty and feature set of the Policy Manager

    What do you dislike most about the product?

    The devices need to reach out to Aruba Directly, so they need external internet connection

    What one thing do you wish the vendor did differently?

    Licensing on the box than per user licensing model

    If you could start over, what would your organization do differently?

    Utilized the role based authorization, which is a newer feature


  • 5 out of 5.0, Reviewed

    Product(s): ClearPass Access Management, ClearPass Policy Manager

    Aruba Rocks

    Overall Comment

    Vendor provided excellent pre and post sale support. Knowlegeable and passionate staff. Aruba wireless is a robust and feature laden product that blurs the lines of wireless access, security, reporting and policy enforcement.

    What one piece of advice would you give other prospective customers?

    Thoroughly vet types of access policies that would be needed/wanted in the environment. Weighing the trade offs between security and simplier access can be a tricky balancing act. Involve many stakeholders for different perspectivies

    What do you like most about the product or service?

    Customer service

    What do you dislike most about the product?

    Hard to find the right talent to support enhanced capabilities

    What one thing do you wish the vendor did differently?

    Can't really think of anything that would have been done differently.

    If you could start over, what would your organization do differently?

    Wouldn't change a thing.

    Service & support - overall comment

    After the merge with HPE, Aruba response times and product knowledge has been waning. I believe it's just integration type problems and they should return to their higher standards


  • 5 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    Implementation was easy picking up knowledge along the way while the competition failed

    Overall Comment

    Aruba was excellent to work with in the POC and implementation. We were able to accomplish all of our goals and have flexibility to integrate with out firewall in the future. Their competitor ran into significant issues trying to deploy the solution and was significantly more complicated. Only the TAC engineers were able to implement the solution correctly, the subject matter expert for the product was no expert. Aruba flew in experts and local SE representation and accomplished all of our goals in 2 days while the competition never sent an expert in for the POC and struggled continuously.

    What one piece of advice would you give other prospective customers?

    Make sure all your vendors stick to your defined success criteria and make sure they don't try to bill you for the POC through a reseller. That's a flag that they don't have the skills for their team to deploy a complicated product.

    What do you like most about the product or service?

    It's easy to operate and diagnose issues in comparison to other products. You can find your way around the product quite easily after being away from it for several months.

    What do you dislike most about the product?

    nothing to add here

    What one thing do you wish the vendor did differently?

    I can't think of anything the vendor or product really should have done differently for a deployment or use. The expert on the POC was a little slow getting some questions answered, but if he didn't know the answer he was persistent with his escalation or finding the answers on his own.

    If you could start over, what would your organization do differently?

    Better understand the license requirements during the POC and have specific use cases defined as success criteria for each vendor you compare. Allow for more time to implement if you don't have a dedicated team. If you don't have someone dedicated to the product... good luck if you go with another vendor!

    Service & support - overall comment

    Better than others!


  • 4 out of 5.0, Reviewed

    Product(s): ClearPass Access Management, ClearPass Policy Manager

    Does exactly what we needed it for, but requires a lot of customization.

    Overall Comment

    Some growing/learning pains when it comes to Mac support but improving.

    What one piece of advice would you give other prospective customers?

    Have it fully vetted and customized before rolling it out.

    What do you like most about the product or service?

    It does exactly what we need it to.

    What do you dislike most about the product?

    Mac support was initially weak but has improved.

    What one thing do you wish the vendor did differently?

    Be more timely in their support response.

    If you could start over, what would your organization do differently?

    Communicate rollout better to our community as it is still the #1 complaint of users as the agents are slow and resources hogs.


  • 4 out of 5.0, Reviewed

    Product(s): ClearPass Access Management

    Even Solid solutions require Pre-Planning for Success.

    Overall Comment

    Company product is solid. Should have spent more time at the beginning architecting the complete solution through all technology issues.

    What one piece of advice would you give other prospective customers?

    Understand your current technology limitations and how you plan to integrate this solution.

    What do you like most about the product or service?

    ease of use, end user experience.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    critical review of technology standards and how the product will fit within our environment.

    If you could start over, what would your organization do differently?

    We would have spent more time architecting the complete solution, reviewing all facets of our environment, including dot1x and LDAP.

    Integration & Deployment - Overall comment

    needed more time here.


  • 3 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    More complex than realized, product performs well

    Overall Comment

    The product was more complex than initially thought. It does what was advertised.

    What one piece of advice would you give other prospective customers?

    Training is worth every penny, and have a detailed support plan.

    What do you like most about the product or service?

    It works great, fantastic integration with other products.

    What do you dislike most about the product?

    Complexity may be a barrier to adoption.

    If you could start over, what would your organization do differently?

    More upfront detailed conversations with the vendor and VAR.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
3.8

Ability to understand your organization's needs

(9)
4.0

Timely and complete response to product questions

(9)
4.0

Pricing and contract flexibility (pricing and terms)

(9)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.9

Ease of integration using standard APIs and tools

(8)
3.8

Quality and availability of end-user training

(9)
4.3

Ease of deployment

(9)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(9)
4.0

Quality of technical support

(9)
4.6

Quality of peer user community

(9)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Executive Sponsor

Functional Assessment

System Administrator

Technical assessment

Vendor/Product Selection

Application Lead

Development/Integration

Technical Assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Drive innovation

Improve customer relations/service

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance & risk management

Enhance decision making

Improve business process agility

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Strong user community

Breadth of services

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America