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Aruba Networks

3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Aruba Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): ClearPass Access Management,ClearPass Policy Manager

    Does exactly what we needed it for, but requires a lot of customization.

    Overall Comment

    Some growing/learning pains when it comes to Mac support but improving.

    What one piece of advice would you give other prospective customers?

    Have it fully vetted and customized before rolling it out.

    What do you like most about the product or service?

    It does exactly what we need it to.

    What do you dislike most about the product?

    Mac support was initially weak but has improved.

    What one thing do you wish the vendor did differently?

    Be more timely in their support response.

    If you could start over, what would your organization do differently?

    Communicate rollout better to our community as it is still the #1 complaint of users as the agents are slow and resources hogs.


  • 4 out of 5.0, Reviewed

    Product(s): ClearPass Access Management

    Even Solid solutions require Pre-Planning for Success.

    Overall Comment

    Company product is solid. Should have spent more time at the beginning architecting the complete solution through all technology issues.

    What one piece of advice would you give other prospective customers?

    Understand your current technology limitations and how you plan to integrate this solution.

    What do you like most about the product or service?

    ease of use, end user experience.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    critical review of technology standards and how the product will fit within our environment.

    If you could start over, what would your organization do differently?

    We would have spent more time architecting the complete solution, reviewing all facets of our environment, including dot1x and LDAP.

    Integration & Deployment - Overall comment

    needed more time here.


  • 3 out of 5.0, Reviewed

    Product(s): ClearPass Policy Manager

    More complex than realized, product performs well

    Overall Comment

    The product was more complex than initially thought. It does what was advertised.

    What one piece of advice would you give other prospective customers?

    Training is worth every penny, and have a detailed support plan.

    What do you like most about the product or service?

    It works great, fantastic integration with other products.

    What do you dislike most about the product?

    Complexity may be a barrier to adoption.

    If you could start over, what would your organization do differently?

    More upfront detailed conversations with the vendor and VAR.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

Executive Sponsor

Functional Assessment

Technical Assessment


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa