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network-access-control auconet All Markets > Network Access Control

Auconet

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Auconet Business Infrastructure Control Solution (BICS)

    Implementation is longer than expected, Product is very capable, support is good.

    Overall Comment

    The overall experience went well with their engineers working on-site to configure the solution and some custom requirements we had for Availability monitoring. Very flexible in meeting the client’s needs. You can certainly tell however that there are some process immaturity and onboarding opportunities. To add, most of their top developers are German so communication beyond high-level subjects can be a real challenge. The only bad run, would be the constant follow-up after sales, even after stating that you will reach out if needed; I have no patience for this.

    What one piece of advice would you give other prospective customers?

    none.

    What do you like most about the product or service?

    Great visibility in IT Operations and Network.

    What do you dislike most about the product?

    The same thing I like. It's still maturing but innovative and capable.

    What one thing do you wish the vendor did differently?

    Post Sales Process (Maybe my issue).

    If you could start over, what would your organization do differently?

    Not much.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America