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network-access-control cisco All Markets > Network Access Control

Cisco

3.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Identity Service Engine

    Implementation is still easy on a complex product.

    Overall Comment

    Implementation is still easy on a complex product. It was able to support and integrate with current infrastructure. Ability to provide guest WiFi access to the users and having security controls in place. Cisco support was good.

    What one piece of advice would you give other prospective customers?

    Take some time to understand the product from documentation. It seems little complex however we found it easy once implemented.

    What do you dislike most about the product?

    Self generated passwords are complex to read MAC spoofing issues exist

    What one thing do you wish the vendor did differently?

    Could have simplified the product somehow

    If you could start over, what would your organization do differently?

    Understand the product

    Product capabilities - overall comment

    N/A

    Service & support - overall comment

    We got our concerns addressed by support most of the time. There are no solutions for some issues


  • 3 out of 5.0, Reviewed

    Product(s): Identity Service Engine

    ISE - great product, but requires good reporting

    Overall Comment

    For each site, the NAC/ISE report will be used to identify the list of devices listened to but which require remediation - remediation is either a CERT that gets pushed to the device (OR) whitelisting the device if its a headless device.

    What one piece of advice would you give other prospective customers?

    focus on continual monitoring once implemented.

    What do you like most about the product or service?

    cisco brand - tried and trusted

    What one thing do you wish the vendor did differently?

    more user-friendly product features.

    If you could start over, what would your organization do differently?

    provide DB level access to query the data with SELECT / OMIT clauses. The NAC/ISE report is huge, and manipulating the data extract via XL is tedious.

    Service & support - overall comment

    optional


  • 2 out of 5.0, Reviewed

    Product(s): Identity Service Engine

    Immaturity of product but lack of options forces a bad decision.

    Overall Comment

    Product is not mature for a complex environment.

    What one piece of advice would you give other prospective customers?

    Test, test, test. The product may work on a very small scale or with very basic requirements but anything outside to the normal will have issues. Ongoing maintenance is difficult going forward as patches and new version breaks things that were working.

    What do you like most about the product or service?

    The idea of determining assets is important and critical for BYOD. As a result, with proper identification you have more flexibility with placement of devices within your network.

    What do you dislike most about the product?

    High amount of bugs. Cisco provides a base solution that again is just not mature.

    What one thing do you wish the vendor did differently?

    Be more honest regarding what was being implemented. Be more honest regarding the immaturity of the product.

    If you could start over, what would your organization do differently?

    Wait for another product or more maturity from this product and delay implementation entirely.

    Product capabilities - overall comment

    Keep to the basics, it will do it. Otherwise, be prepared for a lenghty and problematic implementation.


  • 5 out of 5.0, Reviewed

    Product(s): Identity Service Engine

    Plan, Plan, and Plan Again

    Overall Comment

    The product worked as expected without any issues. The systems integrated with minimal impact to our users. Cisco Support was superb and always willing to help with any road blocks that were found with the product itself.

    What one piece of advice would you give other prospective customers?

    I cannot stress this enough. You must plan, and plan again. I would highly suggest a small Proof of Concept outlining all the features you require and any you might want to see as an enhancement and test them thoroughly. Then after you have tested with all hardware, backend switching gear, design the plan to roll this out. Once it is in and operational to your requirements and tested, it performs like a well-oiled machine.

    What do you like most about the product or service?

    It works very well and gives great insight into our environment as we roll out further.

    What do you dislike most about the product?

    Requires 3rd party implementation initially.

    What one thing do you wish the vendor did differently?

    The vendor knew the actual product very well, but I would suggest choosing a vendor that has the knowledge of not only the product, but also the Wired and Wireless Infrastructure as well.

    If you could start over, what would your organization do differently?

    Assess all aspects of the system prior to choosing the features we implemented. There are so many different types of features that can be implemented. Knowing your own environment is paramount. You will need the desktop in tip top shape for certain features, but otherwise deployment went very well.

    Product capabilities - overall comment

    Tons of features, and tons more that can be used. I cannot stress this enough. Plan, plan, and plan again to sort out what your requirements are for the deployment. Do not allow any scope creep as that can foil the entire deployment. Once the plan is finalized, freeze it, then move on at a later date with any changes to the plan you need.

    Service & support - overall comment

    Cisco Support has been fantastic regarding the implementation and on going support of the environment. SMARTNet provides the venue to get problems resolved ASAP.

    Integration & Deployment - Overall comment

    System deployed well, but desk side and other network related issues, which are attributed to 1.2 version issues, causes slowing of the deployment. We overcame the hurdles and deployed successfully.


  • 3 out of 5.0, Reviewed

    Product(s): Identity Service Engine

    Implementation is easy if you have a good deployment plan and take iterative steps.

    Overall Comment

    Slow to deliver promised functionality. Requires numerous component upgrades to full integrate and utilize the tools capabilities.

    What one piece of advice would you give other prospective customers?

    Fully enroll sponsors on user experience changes and the total cost of implementation including network upgrades.

    What do you like most about the product or service?

    Versatility of the product and its potential for replacing other aging networking components in the environment.

    What do you dislike most about the product?

    Major version changes require other network devices to be upgraded before fully utilizing its capabilities.

    What one thing do you wish the vendor did differently?

    Commit to the long-term viability of the solution and not changes product solutions every 5 years.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
4.2

Pricing and contract flexibility (pricing and terms)

(4)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.8

How long did your deployment take?

12 months or more

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(5)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.8

Quality of technical support

(5)
3.8

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.8
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Implementation, Maintenance or other IT support

Functional Assessment

System Administrator

Technical Assessment

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management

Drive innovation

Improve business process agility

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Overall cost

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

Asia/Pacific

EMEA

Europe, Middle East and Africa