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network-access-control forescout-technologies All Markets > Network Access Control

ForeScout Technologies

3.5 out of 5.0 (6 ratings)

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We have aggregated ratings data on ForeScout Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CounterACT Enterprise Manager

    Difficult to Implement without proper network visibility and support.

    Overall Comment

    Vendor has been willing to help.

    What one piece of advice would you give other prospective customers?

    Don't expect this to be a plug and play solution to NAC.

    What one thing do you wish the vendor did differently?

    Assist in network visibility.

    If you could start over, what would your organization do differently?

    Work on network visibility first.

    Service & support - overall comment

    Often go in circles with techs.


  • 2 out of 5.0, Reviewed

    Product(s): ForeScout Mobile Security Module,ForeScout Technologies CounterACT,Other...

    Watch your sizing or go back for more.

    Overall Comment

    Vendor failed to adequately understand our requirements and complexity and scoped our implementation too small. Resulted in poor solution performance and necessitated buying an additional product at a later date to service complete environment. Product also was not as mature as presented during the sales cycle. Cyber team now working with vendor R&D to resolve performance/functionality issues.

    What one piece of advice would you give other prospective customers?

    Get a second assessment and validate.

    What do you like most about the product or service?

    It does work well.

    What do you dislike most about the product?

    Should have been more bullet-proof, felt like we were doing some of their QA testing for them.

    What one thing do you wish the vendor did differently?

    There was not strong leadership or executive engagement for the vendor until we raised issues.

    If you could start over, what would your organization do differently?

    Ensure that there was agreement on the vendor's sizing and that the vendor fully understood the business model.


  • 5 out of 5.0, Reviewed

    Product(s): ForeScout Technologies CounterACT

    See it, manage it and orchestrate it.

    Overall Comment

    My success in a small agency, was due to a sound deployment of NAC, which allowed me to be a better leader in a larger agency.

    What one piece of advice would you give other prospective customers?

    CDM is coming and ForeScout is on all the BPAs. Get a proof of concept and you will sell it to your leadership team. Reports that took a month will take a day.

    What do you like most about the product or service?

    Instant information.

    What do you dislike most about the product?

    Yes, instant information requires that you take action on the dysfunction. When you see one device doing something wrong you have to coordinate and work out your processes.

    What one thing do you wish the vendor did differently?

    Better integration teams (3rd Party).

    If you could start over, what would your organization do differently?

    More use cases and strategy sessions.

    Product capabilities - overall comment

    Wish I could give it a 7. All about the modularity of the tools.


  • 3 out of 5.0, Reviewed

    Product(s): ForeScout Mobile Security Module

    Tricky start, but smooth finish.

    Overall Comment

    Tricky to get started, but once it was up - smooth.

    What one piece of advice would you give other prospective customers?

    Training required.

    What do you like most about the product or service?

    Being able to see everything connected to the network is key.

    What do you dislike most about the product?

    tricky setup.

    What one thing do you wish the vendor did differently?

    include training in the up-front cost.

    If you could start over, what would your organization do differently?

    Training was definitely required, not an easy set-and-forget tool.

    Service & support - overall comment

    Rep. changed many times over the course of installation and post installation stabilization.


  • 3 out of 5.0, Reviewed

    Product(s): ForeScout Mobile Security Module,ForeScout Technologies CounterACT

    Overall it is a good product with good potential but needs some time to mature

    Overall Comment

    Most features work as advertised. However, one of the key ones - Guest Wireless control doesn't work as expected despite ForeScout Pro Services setup and tuning.

    What one piece of advice would you give other prospective customers?

    Write down what's most important to you from the feature set and grill the vendor to provide hard answers.

    If you could start over, what would your organization do differently?

    Would specifically drill down on the wireless networks control feature before making the purchase decision.


  • 4 out of 5.0, Reviewed

    Product(s): CounterACT Enterprise Manager

    Impressive capability, offers plug and play environment.

    Overall Comment

    At this time the functionality of the platform has been solid. There are some architecture nuances that needed to be worked out and some clear misalignment.

    What one piece of advice would you give other prospective customers?

    Go slow. ForeScout is an elegant way to black-hole your network. Test the policy before applying control.

    What do you like most about the product or service?

    Very powerful and flexible.

    What do you dislike most about the product?

    Scale.

    What one thing do you wish the vendor did differently?

    Better alignment on deployment approach within their teams.

    If you could start over, what would your organization do differently?

    Better internal communication strategy earlier in the effort.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.2

Ability to understand your organization's needs

(6)
3.5

Timely and complete response to product questions

(6)
3.3

Pricing and contract flexibility (pricing and terms)

(5)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.3

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
2.8

Ease of integration using standard APIs and tools

(4)
3.3

Quality and availability of end-user training

(6)
3.2

Ease of deployment

(6)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(6)
3.0

Quality of technical support

(6)
3.2

Quality of peer user community

(5)
3.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.2
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Vendor/Product Selection

Development/Integration

Technical Assessment

Vendor Management

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Reduce time to market

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America