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Pulse Secure

4.2 out of 5.0 (5 ratings)

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We have aggregated ratings data on Pulse Secure but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Junos Pulse

    Junos has the pulse of SSL VPN

    Overall Comment

    While I'm sad to see the SA line go away, I'm encouraged Junos Pulse's movement forward after being divested from Juniper. The interface is a bit complex and I wish there was better training available (readily) for implementation, otherwise it is a solid product.

    What one piece of advice would you give other prospective customers?

    Download the DTE and install it on a virtual machine and get familiar with the product.

    What do you like most about the product or service?

    Implementation is pretty easy.

    What do you dislike most about the product?

    The interface and architecture is confusing at first (due to the immense grainularity of the product).

    What one thing do you wish the vendor did differently?

    Provide more training or access to their website (not just one login for access)

    If you could start over, what would your organization do differently?

    Training, training, training.


  • 5 out of 5.0, Reviewed

    Product(s): Junos Pulse

    Easy to configure and support.

    Overall Comment

    Depeneable.

    What do you like most about the product or service?

    Agent installation on clients machine.

    What do you dislike most about the product?

    NA


  • 3 out of 5.0, Reviewed

    Product(s): Junos Pulse

    Customer service could use some help.

    Overall Comment

    Device management is great, intuitive. However, lack of customer service is difficult.

    What one piece of advice would you give other prospective customers?

    Have an understanding that the move from Juniper to Pulse Secure does not guarantee that all is well with customer service.

    What do you like most about the product or service?

    Ease of use of the configurations.

    What do you dislike most about the product?

    Lack of customer service.

    What one thing do you wish the vendor did differently?

    Test software revisions thoroughly before general release.

    If you could start over, what would your organization do differently?

    Have a test environment for new software revisions.

    Service & support - overall comment

    Support is difficult in getting responses and a technician on the line. However, most are knowledgable about the product offerings.


  • 5 out of 5.0, Reviewed

    Product(s): Junos Pulse

    Capable and reliable VPN supports mobile needs.

    Overall Comment

    reliable, compliant with smartphones/tablets.

    What one piece of advice would you give other prospective customers?

    manage user expectations on steps to connect, consider how the integration of 2FA solutions impact use cases.

    What do you like most about the product or service?

    solid and reliable.

    What do you dislike most about the product?

    end-user experience a little clunky.

    What one thing do you wish the vendor did differently?

    include 2FA solution.

    If you could start over, what would your organization do differently?

    better end-user engagement for ensuring best deployment approach.

    Product capabilities - overall comment

    want integrated 2FA

    Service & support - overall comment

    all issues were resolved satisfactorily

    Integration & Deployment - Overall comment

    solution was easy to implement into our AD


  • 4 out of 5.0, Reviewed

    Product(s): Junos Pulse, Other...

    Easy to use, but needs work to support changing devices.

    Overall Comment

    Implementation and overall ease of use have been very good. Only challenge has been when changing devices that host the app. If you get a new phone, you can't go back to the original phone to drive a change in the device. If you then install the app on your new phone, you're left in a loop where it requires you to scan a QR code or input a manual code that you're no longer able to access, because it was on the old phone.

    What one piece of advice would you give other prospective customers?

    If you are doing host checking in association with a VPN implementation, make sure you identify all host checking options. Failure to do so will result in errors where users authenticate but are not allowed to connect.

    What do you like most about the product or service?

    Easily accessible App that was relatively easy to set up for the first time.

    What do you dislike most about the product?

    Inability to easily transfer to using a new device.

    What one thing do you wish the vendor did differently?

    Provide better support for changing devices (for MFA).

    If you could start over, what would your organization do differently?

    Most of our challenges were a result of learning by doing. Not sure that we could have foreseen the challenges we faced.

    Product capabilities - overall comment

    This tool has provided a robust set of capabilities, and enabled easy MFA integration into our environment.

    Service & support - overall comment

    To date, the service and support we have received has been satisfactory. No major issues.

    Integration & Deployment - Overall comment

    Integration was relatively simple. We did not experience many difficulties when rolling this product out in our environment.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.2

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Support Manager

Technical assessment

End User Computing Stakeholder

System Administrator

Functional Assessment

Implementation, Maintenance or other IT support

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve customer relations/service

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve compliance and risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Breadth of services

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America