3 out of 5.0, Reviewed Sep 20, 2016
Device management is great, intuitive. However, lack of customer service is difficult.
Have an understanding that the move from Juniper to Pulse Secure does not guarantee that all is well with customer service.
Ease of use of the configurations.
Lack of customer service.
Test software revisions thoroughly before general release.
Have a test environment for new software revisions.
Support is difficult in getting responses and a technician on the line. However, most are knowledgable about the product offerings.
5 out of 5.0, Reviewed Aug 15, 2016
reliable, compliant with smartphones/tablets.
manage user expectations on steps to connect, consider how the integration of 2FA solutions impact use cases.
solid and reliable.
end-user experience a little clunky.
include 2FA solution.
better end-user engagement for ensuring best deployment approach.
want integrated 2FA
all issues were resolved satisfactorily
solution was easy to implement into our AD
4 out of 5.0, Reviewed Jun 14, 2016
Implementation and overall ease of use have been very good. Only challenge has been when changing devices that host the app. If you get a new phone, you can't go back to the original phone to drive a change in the device. If you then install the app on your new phone, you're left in a loop where it requires you to scan a QR code or input a manual code that you're no longer able to access, because it was on the old phone.
If you are doing host checking in association with a VPN implementation, make sure you identify all host checking options. Failure to do so will result in errors where users authenticate but are not allowed to connect.
Easily accessible App that was relatively easy to set up for the first time.
Inability to easily transfer to using a new device.
Provide better support for changing devices (for MFA).
Most of our challenges were a result of learning by doing. Not sure that we could have foreseen the challenges we faced.
This tool has provided a robust set of capabilities, and enabled easy MFA integration into our environment.
To date, the service and support we have received has been satisfactory. No major issues.
Integration was relatively simple. We did not experience many difficulties when rolling this product out in our environment.