4 out of 5.0, Reviewed Sep 20, 2016
Very strong on overall reliability and incident management. Very poor on IMACs and overall technology conversion (EVPN to AVPN, for example). Frustrating on the contracting and some very prolonged commercial issues that drive internal cost (manage, follow-up, reconciliation, etc.).
Put delay penalties into anything that involves migration or installation. Consider binding them to IMAC turnaround time. We are relatively small, but managed to do that at RFP.
Reliability and global reach.
Lack of transparency on install / migration work.
Move faster with more transparency on IMACs
Poor commercial linkage in contract: cost reductions, though grandfathered, not made / credited until full site cutovers are completed. AT&T has taken 15 months to do what they said would be 3/4. That has made us a bank carrying huge amount of backpay to manage.
Very high reliability worldwide. Good account stewardship, providing good transparency.
Excessive time delays and us, as the customer, having to manage / drive things.
4 out of 5.0, Reviewed Sep 19, 2016
AT&T in this latest engagement has improved in terms of flexibility and cost concessions.
Define the locations and bandwidth requirements clearly and set expectations for the implementation plan.
Speed to market.
Automatic order emails that go out too broadly should be suppressed.
Ask for more during the original RFP (example: no cost lab circuits).
AT&T provides a reliable network.
The executive team made itself available to resolve delays as needed.
Better network planning of where builds would be required beyond customer end location would have been helpful. Builds at the point of presence hand-off between AT&T and the Local Exchange Carrier led to delays.
3 out of 5.0, Reviewed Jun 7, 2016
AT&T has the technical capabilities. However, in my opinion your experience depends on both your account manager and assigned project manager. They do nothing quickly.
Negotiate on price and when they are as low as can go then ask for penalties for delayed deployment.
Lack of timely delivery, other than that the service and product were fine.
Start with AT&T sooner. They are not fast.
4 out of 5.0, Reviewed Feb 18, 2016
Plan ahead and slow down the process so steps are not missed.
Better project management.
Earlier and more robust planning.
Good rangs of capabilities and abilty to broaden.
Decent support with opportunities for improvement.
Fairly satisfied with integration and deployment.
4 out of 5.0, Reviewed Dec 9, 2015
The MPLS service is solid. The current account team is solid. The implementation team is not well versed in communication. Sources indicate European or Asian outsourcing which cause a communication delay going either direction. The project status for the first three migrations had to be requested throughout the project so far. I had to constantly ask for updates weekly and when dates changed, we did not know about it until I asked, plus the 24+ hour later delayed response. Once the circuits were brought up, the service is solid. Based on negations of cost and credit, we are able to overlook the slow to communicate issue while receiving faster pipes, at a reduced cost to the Opex budget.
If you are on a timeline, be sure to document your timeline requirements in the contract with penalties for delayed response from the AT&T Project Managers. As last mile is often not AT&T, don't let AT&T tell you that they are waiting on last mile providers, since most of the time they are not. Reach out to the last mile PM or Liaison.
The AT&T MPLS platform is solid.
The serivce can be better from the Project Managers. This is often out of the control of the Account or Sales Managers.
Source the PM's in the same time zone, or even just in the USA time zones. 24 hours makes a difference when you need to communicate to your locations the day of or the day before a networked change.
I took over the PM role of the implementation as AT&T does not report changes or is updated efficiently. Weekly updates at a minimum are required. I should have put that in the contract to obtain additional discounts due to lack of or delayed communication.
Sales and Account managers are good, just the outsourced Project Mangers need to improve.
PM's need to improve the communication.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Dec 7, 2015
The service is functional and stable, ordering and billing are obtuse.
Pay attention to the speeds in the pricing schedule including the ones you might not need, and make sure to order those or get the ones needed on the PS.
What we ordered was what we got, it is perfectly functional.
Only the billing and other backoffice issues assoicated with working with AT&T.
Bill it correctly the first time, remove the red tape assoicated with making changes and ordering because of detachment of sales and billing at AT&T.
Talk more about the billing piece and verify that the speeds asked for an order were covered in the price schedule in detail.
It is a functional layer 3 MPLS solution using BGP. Offering OSFP Sham or similiar service would be preferable for enterprise operations without BGP experience.