Jan 17, 2017
While I think the service is fine, the support is at times suspect. When we open a ticket it is generally acted upon quickly however when a solution is found the ticket is closed. There is no feedback as to what occurred or what was done to resolve the issue.
Dec 5, 2016
Chosing a managed service was an excellent option. It was not core capability of the infrastrcure team.
Sep 20, 2016
Very strong on overall reliability and incident management. Very poor on IMACs and overall technology conversion (EVPN to AVPN, for example). Frustrating on the contracting and some very prolonged commercial issues that drive internal cost (manage, follow-up, reconciliation, etc.).
Sep 19, 2016
AT&T in this latest engagement has improved in terms of flexibility and cost concessions.
Jun 7, 2016
AT&T has the technical capabilities. However, in my opinion your experience depends on both your account manager and assigned project manager. They do nothing quickly.
Feb 18, 2016
Dec 9, 2015
The MPLS service is solid. The current account team is solid. The implementation team is not well versed in communication. Sources indicate European or Asian outsourcing which cause a communication delay going either direction. The project status for the first three migrations had to be requested throughout the project so far. I had to constantly ask for updates weekly and when dates changed, we did not know about it until I asked, plus the 24+ hour later delayed response. Once the circuits were brought up, the service is solid. Based on negations of cost and credit, we are able to overlook the slow to communicate issue while receiving faster pipes, at a reduced cost to the Opex budget.
Dec 7, 2015
The service is functional and stable, ordering and billing are obtuse.