3.6 out of 5 (12 Ratings)

12 Verified Reviews

AT&T Virtual Private Network (AVPN) MPLS platform

After the sales team left the building.

I was very disapointed with the service and support that we received after the sales people closed the deal. Engineering, architecture, account management, and support were all sub par. Not what you would expect from a huge company and reputation like ATT's.

AT&T Virtual Private Network (AVPN) MPLS platform

MPLS provisioning was poorly managed.

MPLS provisioning was delayed for two months for many reasons. This delayed has caused an impact on our business operational effectiveness. Local account team and management do not have a sense of urgency and lack of customer focus. The project was completed after escalation to the AT&T executive management team.

AT&T Virtual Private Network (AVPN) MPLS platform

AVPN solutions from AT&T met our needs

AT&T AVPN solutions have provide our clinics and smaller facilities for remote access back to primary and secondary data centers and wide area networks solution.. the Cost and network speeds are impressive. we use data circuits at our facilities from this vendor and they are a great provider of high speed and capacity for needs..

AT&T Virtual Private Network (AVPN) MPLS platform

AT&T MPLS Solution proves solid and reliable but the customer service has issues

The network is well established and solid in performance and uptime. The major issue with the billing and interdepartmental communications with AT&T.

AT&T Virtual Private Network (AVPN) MPLS platform

ATT, I'd do it again

While I think the service is fine, the support is at times suspect. When we open a ticket it is generally acted upon quickly however when a solution is found the ticket is closed. There is no feedback as to what occurred or what was done to resolve the issue.

AT&T Virtual Private Network (AVPN) MPLS platform

MPLS Deployment

Chosing a managed service was an excellent option. It was not core capability of the infrastrcure team.

AT&T Virtual Private Network (AVPN) MPLS platform

High availability, good global reach but some frustrations on the commercial side

Very strong on overall reliability and incident management. Very poor on IMACs and overall technology conversion (EVPN to AVPN, for example). Frustrating on the contracting and some very prolonged commercial issues that drive internal cost (manage, follow-up, reconciliation, etc.).

AT&T Virtual Private Network (AVPN) MPLS platform

Collaboration led to flexible implementation.

AT&T in this latest engagement has improved in terms of flexibility and cost concessions.

AT&T Virtual Private Network (AVPN) MPLS platform

Implementation was effective but slow.

AT&T has the technical capabilities. However, in my opinion your experience depends on both your account manager and assigned project manager. They do nothing quickly.

AT&T Virtual Private Network (AVPN) MPLS platform

Provisioning opportunities abound.

Good experience.