3.6 out of 5 (12 Ratings)
Apr 26, 2017
I was very disapointed with the service and support that we received after the sales people closed the deal. Engineering, architecture, account management, and support were all sub par. Not what you would expect from a huge company and reputation like ATT's.
Apr 26, 2017
MPLS provisioning was delayed for two months for many reasons. This delayed has caused an impact on our business operational effectiveness. Local account team and management do not have a sense of urgency and lack of customer focus. The project was completed after escalation to the AT&T executive management team.
Apr 18, 2017
AT&T AVPN solutions have provide our clinics and smaller facilities for remote access back to primary and secondary data centers and wide area networks solution.. the Cost and network speeds are impressive. we use data circuits at our facilities from this vendor and they are a great provider of high speed and capacity for needs..
Feb 24, 2017
The network is well established and solid in performance and uptime. The major issue with the billing and interdepartmental communications with AT&T.
Jan 17, 2017
While I think the service is fine, the support is at times suspect. When we open a ticket it is generally acted upon quickly however when a solution is found the ticket is closed. There is no feedback as to what occurred or what was done to resolve the issue.
Dec 5, 2016
Chosing a managed service was an excellent option. It was not core capability of the infrastrcure team.
Sep 20, 2016
Very strong on overall reliability and incident management. Very poor on IMACs and overall technology conversion (EVPN to AVPN, for example). Frustrating on the contracting and some very prolonged commercial issues that drive internal cost (manage, follow-up, reconciliation, etc.).
Sep 19, 2016
AT&T in this latest engagement has improved in terms of flexibility and cost concessions.
Jun 7, 2016
AT&T has the technical capabilities. However, in my opinion your experience depends on both your account manager and assigned project manager. They do nothing quickly.
Feb 18, 2016