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We have aggregated ratings data on BT but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): BT Global Services MPLS services

    Technology is very good but slow to commission and reliance on other Telco's frustrating.

    Overall Comment

    The actual technology is very good and in terms of core service rock solid. The last mile though in many regions can be flakey and service unrelaibility seems to be an accaptable risk of using MPLS globally. Takes a long time to light up new connections.

    What one piece of advice would you give other prospective customers?

    Use a third party to deal with BT and get a fully end to end managed service.

    What do you like most about the product or service?

    performance and availability worldwide

    What do you dislike most about the product?

    Unreliable last mile links with no explaination for outage and meaningless SLA's.

    What one thing do you wish the vendor did differently?

    Speed up on their delivery.

    If you could start over, what would your organization do differently?

    It is very difficult to change provider once you are in and your WAN is deployed.

    Product capabilities - overall comment

    The technology works well, especially withe services subject to jitter and latency. the ability to use QoS on WAN connections really helps. Available worldwide although some areas will really cost.

    Service & support - overall comment

    We use a managed servcie provider to manage BT but even so the feedback on outages are rubbish to non-existent. SLA's are rarely met but not excessive.

    Integration & Deployment - Overall comment

    One we worked out how the MPLS service was deployed and we could learn when to order and what site visits and turn arounds we could expect we deployment has been consistent.


  • 4 out of 5.0, Reviewed

    Product(s): BT Global Services MPLS services

    Once live, the services are stable and reliable. However the vendor remains slow to move.

    Overall Comment

    There is no doubt that selecting BT has been a good decision for us, however we had to learn to manage BT. Their solutions portfolio is great but their ability to execute is limited by their complex internal processes.

    What one piece of advice would you give other prospective customers?

    Collect maximum information about your needs upfront, it will save months later on. Do not hesitate to pay more at times to decrease the complexity arising later .

    What do you dislike most about the product?

    MPLS technology is still behind the consumer markets when it comes to the bandwidth/cost ratio.

    What one thing do you wish the vendor did differently?

    Managing several contracts worldwide is a nightmare.

    Integration & Deployment - Overall comment

    Technically, there are no issues.


  • 2 out of 5.0, Reviewed

    Product(s): BT Global Services MPLS services

    Product set that works well, but service and long lead times are an issue.

    Overall Comment

    Vendor struggling with the demand and cannot deliver in a timely manner.

    What one piece of advice would you give other prospective customers?

    Ensure you have thought of your project timelines and whether projects can be delivered within the defined timelines. Be particularly wary of the problems with installations that you may come across i.e ground works, permission from land owners, etc. and make sure you have an alternative solution for critical cases. Ensure you have someone accountable in the orginsation for dealing with the BT teams, someone who can hold regular meetings and who can raise risks and issues in a timely way which can be acted upon quickly. Ensure senior BT executives are marked and held accountable by Senior Executives within your orginsation, and cases can be escalated to them when problems or delays start to occur.

    What do you like most about the product or service?

    Reliable once installed and commissioned.

    What do you dislike most about the product?

    Time taken to provision.

    What one thing do you wish the vendor did differently?

    Be honest about their lead times and the problems they are facing as an organisation.

    If you could start over, what would your organization do differently?

    Understand the product set better and the length of time the product takes to deploy. Issues with Global partners (US) and the time taken to deploy is longer than in the UK leading to extended project delivery times. Engage with the business to ensure a business sponser is involved so they understand the problems and issues arising out the engagement model. Would have also taken a fully managed service to make BT more accountable for their operation and delivery of service.

    Product capabilities - overall comment

    Works well.

    Service & support - overall comment

    Poor service management teams - Hide behind Open Reach.

    Integration & Deployment - Overall comment

    Doesn't meet deadlines - Poor customer service teams.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.0

Pricing and contract flexibility (pricing and terms)

(3)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.0

How long did your deployment take?

12 months or more


Ease of deployment

(3)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
2.7

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(3)
3.3

Quality of technical support

(3)
3.7

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

Managed Routers

(3)
4.3

Ethernet WAN

(3)
4.3

Internet Access

(3)
4.3

Ethernet Services

(3)
4.0

Managed MPLS VPN

(3)
4.0

Managed and Redundant Broadband

(1)
3.0

Metro (SONET, Wavelength, Ethernet)

(1)
4.0

Dedicated Internet

(3)
5.0

SIP Trunking/IPTF/On-Net Voice

(2)
4.5

Managed WAN Optimization/APM

(3)
4.7

MPLS Services

(3)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management

Vendor/Product Selection

Development/Integration

Rollout and Install

Technical Assessment


What other vendors were considered? Multiple responses allowed.

NTT Communications

T-Systems

Vodafone

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

EMEA

North America

APAC

Latin America