3 out of 5.0, Reviewed Mar 8, 2016
The actual technology is very good and in terms of core service rock solid. The last mile though in many regions can be flakey and service unrelaibility seems to be an accaptable risk of using MPLS globally. Takes a long time to light up new connections.
Use a third party to deal with BT and get a fully end to end managed service.
performance and availability worldwide
Unreliable last mile links with no explaination for outage and meaningless SLA's.
Speed up on their delivery.
It is very difficult to change provider once you are in and your WAN is deployed.
The technology works well, especially withe services subject to jitter and latency. the ability to use QoS on WAN connections really helps. Available worldwide although some areas will really cost.
We use a managed servcie provider to manage BT but even so the feedback on outages are rubbish to non-existent. SLA's are rarely met but not excessive.
One we worked out how the MPLS service was deployed and we could learn when to order and what site visits and turn arounds we could expect we deployment has been consistent.
4 out of 5.0, Reviewed Nov 10, 2015
There is no doubt that selecting BT has been a good decision for us, however we had to learn to manage BT. Their solutions portfolio is great but their ability to execute is limited by their complex internal processes.
Collect maximum information about your needs upfront, it will save months later on. Do not hesitate to pay more at times to decrease the complexity arising later .
MPLS technology is still behind the consumer markets when it comes to the bandwidth/cost ratio.
Managing several contracts worldwide is a nightmare.
Technically, there are no issues.
2 out of 5.0, Reviewed Nov 10, 2015
Vendor struggling with the demand and cannot deliver in a timely manner.
Ensure you have thought of your project timelines and whether projects can be delivered within the defined timelines. Be particularly wary of the problems with installations that you may come across i.e ground works, permission from land owners, etc. and make sure you have an alternative solution for critical cases. Ensure you have someone accountable in the orginsation for dealing with the BT teams, someone who can hold regular meetings and who can raise risks and issues in a timely way which can be acted upon quickly. Ensure senior BT executives are marked and held accountable by Senior Executives within your orginsation, and cases can be escalated to them when problems or delays start to occur.
Reliable once installed and commissioned.
Time taken to provision.
Be honest about their lead times and the problems they are facing as an organisation.
Understand the product set better and the length of time the product takes to deploy. Issues with Global partners (US) and the time taken to deploy is longer than in the UK leading to extended project delivery times. Engage with the business to ensure a business sponser is involved so they understand the problems and issues arising out the engagement model. Would have also taken a fully managed service to make BT more accountable for their operation and delivery of service.
Poor service management teams - Hide behind Open Reach.
Doesn't meet deadlines - Poor customer service teams.