3 out of 5 (6 Ratings)
Feb 27, 2017
BT gave us their "A" team during the entire project and rollout. The end results were "excellent and perfect" in a non-perfect telco world. We migrated hundreds of global international numbers to BT from our former carrier and not a single number experienced an error in configuration or support during the multiple migration periods. Couldn't ask for better than that!
Feb 1, 2017
Slow, limited by LEC relationships and lack of customer focus
Dec 29, 2016
The user experience is poor - slow engagement, slow pricing. It takes a long time to get access to someone who can go into the technical detail. Little innovation and weak SLAs outside the UK. Once the systems are in they are stable and available. Overall a unnecessary overhead placed on the customer.
Mar 8, 2016
The actual technology is very good and in terms of core service rock solid. The last mile though in many regions can be flakey and service unrelaibility seems to be an accaptable risk of using MPLS globally. Takes a long time to light up new connections.
Nov 10, 2015
There is no doubt that selecting BT has been a good decision for us, however we had to learn to manage BT. Their solutions portfolio is great but their ability to execute is limited by their complex internal processes.
Nov 10, 2015
Vendor struggling with the demand and cannot deliver in a timely manner.