3.7 out of 5 (9 Ratings)
Feb 21, 2017
Performance has been better, we have used Limelight in the past and Level 3 seems to have improved the experience overall.
Jan 31, 2017
Level 3 had on-net fiber presence at 4 of our 5 sites.
Jan 17, 2017
Mostly good experience, sometimes it takes too long for them to make changes in the managed system.
Dec 16, 2016
Good customer Support and less wait time on the phone to resolve any issue. Good recording Quality and webbased solution Improve on UI to make it more quick connection.
Dec 7, 2016
Dec 2, 2016
Good team to work with.
Oct 18, 2016
Our implementation had several issues due to difficult communications during the process. Our project manager had a lot of wait time trying to get answers. However my real issue is since go-live. We have experienced numerous service outages as well as dropped calls for unexplained reasons. The timeliness of response from support is not what I would expect for a system that is the lifeblood of my company. When my telecom is down my company is down and I need immeadiate and urgent response.
Oct 18, 2016
Level 3 has become an inconsisten service provider since the Time Warner acquisition. Even our service reps find it difficult to navigate the new support model.