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network-services level3-communications All Markets > Network Services, Global

Level 3 Communications

3.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Level 3 Communications but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Level 3 Communications MPLS Services

    Implementation team was dedicated to moving process along, we would do it again.

    Overall Comment

    Good team to work with.

    What one piece of advice would you give other prospective customers?

    Make sure you know your requirements and make sure buildings are 'telecomm' ready.

    What do you like most about the product or service?

    The support and sales team

    What do you dislike most about the product?

    All is good right now.

    What one thing do you wish the vendor did differently?

    Give a standard pre-requisite for Telecomm rooms

    If you could start over, what would your organization do differently?

    I do not believe we would change anything


  • 2 out of 5.0, Reviewed

    Product(s): Level 3 Communications MPLS Services

    Support needs to Improve

    Overall Comment

    Our implementation had several issues due to difficult communications during the process. Our project manager had a lot of wait time trying to get answers. However my real issue is since go-live. We have experienced numerous service outages as well as dropped calls for unexplained reasons. The timeliness of response from support is not what I would expect for a system that is the lifeblood of my company. When my telecom is down my company is down and I need immeadiate and urgent response.

    What one piece of advice would you give other prospective customers?

    Always know your SLA's and make sure they match your expectations.

    What do you like most about the product or service?

    Price for SIP lines is a significant savings over my old PRI provider.

    What do you dislike most about the product?

    Support

    What one thing do you wish the vendor did differently?

    Respond to service issues with more speed.

    If you could start over, what would your organization do differently?

    Be better aware up front of the SLA's provided and do deeper research into the timeliness of support services.

    Service & support - overall comment

    They have not treated my outages with the severity and timeliness I need.


  • 3 out of 5.0, Reviewed

    Product(s): Level 3 Communications MPLS Services

    Inconsistent Service Since the TW Acquisition

    Overall Comment

    Level 3 has become an inconsisten service provider since the Time Warner acquisition. Even our service reps find it difficult to navigate the new support model.

    What one piece of advice would you give other prospective customers?

    Leverage a broker, if going direct - leverage a service like Gartner for contract best practices

    What do you like most about the product or service?

    Coverage

    What do you dislike most about the product?

    Service consistency

    What one thing do you wish the vendor did differently?

    Bring cost saving solutions to me

    If you could start over, what would your organization do differently?

    Negotiate harder for discounts, bundles, service committments.

    Service & support - overall comment

    Overall inconsistent support since the Time Warner acquisition


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

I don't know


Ease of deployment

(3)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
2.3

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

I'm unsure


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(3)
3.3

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.5

Managed Routers

(3)
3.7

Ethernet WAN

(3)
4.0

Internet Access

(3)
4.0

Ethernet Services

(3)
4.0

Managed MPLS VPN

(3)
3.7

Managed and Redundant Broadband

(1)
3.0

Metro (SONET, Wavelength, Ethernet)

(1)
5.0

Dedicated Internet

(2)
4.5

SIP Trunking/IPTF/On-Net Voice

(2)
3.0

Managed WAN Optimization/APM

(1)
5.0

MPLS Services

(3)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Rollout and Install

Vendor Management

Executive Sponsor

Maintenance and Support

Technical Assessment


What other vendors were considered?

AT&T

BT

CenturyLink

Windstream Communications

Comcast Business

Level 3 Communications

Orange Business Services

Sprint

T-Systems

Vodafone


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa