4 out of 5.0, Reviewed Dec 2, 2016
Good team to work with.
Make sure you know your requirements and make sure buildings are 'telecomm' ready.
The support and sales team
All is good right now.
Give a standard pre-requisite for Telecomm rooms
I do not believe we would change anything
2 out of 5.0, Reviewed Oct 18, 2016
Our implementation had several issues due to difficult communications during the process. Our project manager had a lot of wait time trying to get answers. However my real issue is since go-live. We have experienced numerous service outages as well as dropped calls for unexplained reasons. The timeliness of response from support is not what I would expect for a system that is the lifeblood of my company. When my telecom is down my company is down and I need immeadiate and urgent response.
Always know your SLA's and make sure they match your expectations.
Price for SIP lines is a significant savings over my old PRI provider.
Respond to service issues with more speed.
Be better aware up front of the SLA's provided and do deeper research into the timeliness of support services.
They have not treated my outages with the severity and timeliness I need.
3 out of 5.0, Reviewed Oct 18, 2016
Level 3 has become an inconsisten service provider since the Time Warner acquisition. Even our service reps find it difficult to navigate the new support model.
Leverage a broker, if going direct - leverage a service like Gartner for contract best practices
Bring cost saving solutions to me
Negotiate harder for discounts, bundles, service committments.
Overall inconsistent support since the Time Warner acquisition